Job summary
This is a new exciting opportunity for someone to join our administrative team within the Clinical Health Psychology service at Liverpool Heart and Chest Hospital. The post will be for 6 months fixed term contract (although this may be open to extension.) The post holder will provide a comprehensive and effective administration and secretarial service.
Main duties of the job
PRINCIPLE
ACCOUNTABILITIES:
Provide
administrative/secretarial support.
Produce
general correspondence, such as reports, letters and presentations.
Processing
of patient referrals and updating systems, ensuring waiting lists are correct.
Update
and maintain patient reports during patients care.
Deal
with enquiries by letter or telephone from patients, wards, general
practitioners, outside Trusts and other services.
Collate
information for audit purposes and produce reports.
Arranging
and managing patient appointments.
ORGANISATIONAL:
Maintaining
the confidentiality of patient information at all times.
Manage
patient appointments.
Maintaining
accurate patient records.
TEAM WORKING:
Provide
cover in the absence of other administrative/secretarial staff, due to annual
leave or sickness.
Monitoring
of workload priorities.
COMMUNICATION:
Communicating
with patients and patients relatives over the telephone, responding to their
queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and
resolving patient enquiries, escalating as appropriate.
Providing
information to the management ream when requested and use initiative to
escalate any issues as appropriate.
Communication
with other hospitals and external agencies.
Use
of the internet and intranet.
Providing
information to staff in other departments.
About us
As the largest
single site specialist heart and chest hospital in the UK, we, at Liverpool
Heart and Chest Hospital, have a clear vision 'to
be the best cardiothoracic integrated healthcare organisation'.
We provide specialist
services in cardiothoracic surgery, cardiology, respiratory medicine both in
the hospital and out in the community.
We serve a
catchment area of 2.8 million people, spanning Merseyside, Cheshire, North
Wales and the Isle of Man, and increasingly we receive referrals from outside
these areas for highly specialised services such as aortics.
Our reputation for
strong performance is important in delivering the best
care for our patients and high quality clinical services. This is
underpinned by a culture of research and innovation, delivered in modern estate
and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a
tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
PRINCIPLE
ACCOUNTABILITIES:
Provide
administrative/secretarial support to the Clinical Health Psychology team.
Produce
general correspondence, such as general reports, letters and presentations.
Processing
of patient referrals and updating systems, ensuring waiting lists are correct.
Update
and maintain Psychology Services Databases during patients care.
Deal
with enquiries by letter or telephone from patients, wards, general
practitioners, outside Trusts, other services and agencies.
Collate
information for audit purposes and produce reports.
Have
responsibility for ordering stock and equipment.
Carry
out all duties required, which are consistent with the responsibilities of the
grade.
Arranging
and managing patient appointments.
ORGANISATIONAL:
Patient
experience.
Maintaining
the confidentiality of patient information at all times.
Manage
patient appointments.
Maintaining
accurate patient records.
TEAM WORKING:
Provide
cover in the absence of other administrative/secretarial staff, due to annual
leave or sickness.
Monitoring
of workload priorities.
COMMUNICATION:
Communicating
with patients and patients relatives over the telephone, responding to their
queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and
resolving patient enquiries, escalating as appropriate.
Providing
information to the management ream when requested and use initiative to
escalate any issues as appropriate.
Communication
with other hospitals and external agencies.
Use
of the internet and intranet.
Providing
information to staff in other departments.
POLICY & SERVICE
DEPARTMENT:
Being
aware of and adhering to administrative procedures and protocols relevant to
the post.
Observing
the provisions of and adhering to all Trust policies and procedures.
DATA MANAGEMENT:
Maintaining
confidentiality and abiding by the Data Protection Act.
EDUCATION &
TRAINING:
Contribute
to and agree a continuing PDP.
Attend
internal and external courses as agreed within the plan or ad hoc training and
development as requested by management.
To
attend ongoing refresher training with the job role.
Ensure
mandatory training, including Information Governance training is maintained
within compliance date.
Participate
in departmental meetings and awareness sessions as and when required.
GENERAL STATEMENTS:
Being
familiar with and following health and safety policy and procedures.
Ensuring
completion of timely PDR/appraisal process with designated line manager.
Being
able to demonstrate Trust values and behaviours (as outlined in the staff
handbook) at all times.
Undertaking
any other duties which are deemed appropriate to the band.
Job description
Job responsibilities
PRINCIPLE
ACCOUNTABILITIES:
Provide
administrative/secretarial support to the Clinical Health Psychology team.
Produce
general correspondence, such as general reports, letters and presentations.
Processing
of patient referrals and updating systems, ensuring waiting lists are correct.
Update
and maintain Psychology Services Databases during patients care.
Deal
with enquiries by letter or telephone from patients, wards, general
practitioners, outside Trusts, other services and agencies.
Collate
information for audit purposes and produce reports.
Have
responsibility for ordering stock and equipment.
Carry
out all duties required, which are consistent with the responsibilities of the
grade.
Arranging
and managing patient appointments.
ORGANISATIONAL:
Patient
experience.
Maintaining
the confidentiality of patient information at all times.
Manage
patient appointments.
Maintaining
accurate patient records.
TEAM WORKING:
Provide
cover in the absence of other administrative/secretarial staff, due to annual
leave or sickness.
Monitoring
of workload priorities.
COMMUNICATION:
Communicating
with patients and patients relatives over the telephone, responding to their
queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and
resolving patient enquiries, escalating as appropriate.
Providing
information to the management ream when requested and use initiative to
escalate any issues as appropriate.
Communication
with other hospitals and external agencies.
Use
of the internet and intranet.
Providing
information to staff in other departments.
POLICY & SERVICE
DEPARTMENT:
Being
aware of and adhering to administrative procedures and protocols relevant to
the post.
Observing
the provisions of and adhering to all Trust policies and procedures.
DATA MANAGEMENT:
Maintaining
confidentiality and abiding by the Data Protection Act.
EDUCATION &
TRAINING:
Contribute
to and agree a continuing PDP.
Attend
internal and external courses as agreed within the plan or ad hoc training and
development as requested by management.
To
attend ongoing refresher training with the job role.
Ensure
mandatory training, including Information Governance training is maintained
within compliance date.
Participate
in departmental meetings and awareness sessions as and when required.
GENERAL STATEMENTS:
Being
familiar with and following health and safety policy and procedures.
Ensuring
completion of timely PDR/appraisal process with designated line manager.
Being
able to demonstrate Trust values and behaviours (as outlined in the staff
handbook) at all times.
Undertaking
any other duties which are deemed appropriate to the band.
Person Specification
Value and Behaviours
Essential
- Flexible
- Positive approach to work
Experience
Essential
- PAS
- Microsoft Office
- Conversant with administrative practice and secretarial procedures.
- Previous office/secretarial experience
- Working in a team
- Maintaining confidentiality
Desirable
- Microsoft Excel
- Previous NHS experience
- Advanced keyboard skills
Qualifications
Essential
- RSA III
- G.C.S.E. English or equivalent
Desirable
Skills/Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative
- Excellent organisational and time management skills
Desirable
Person Specification
Value and Behaviours
Essential
- Flexible
- Positive approach to work
Experience
Essential
- PAS
- Microsoft Office
- Conversant with administrative practice and secretarial procedures.
- Previous office/secretarial experience
- Working in a team
- Maintaining confidentiality
Desirable
- Microsoft Excel
- Previous NHS experience
- Advanced keyboard skills
Qualifications
Essential
- RSA III
- G.C.S.E. English or equivalent
Desirable
Skills/Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to prioritise
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative
- Excellent organisational and time management skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
