Job responsibilities
LIVERPOOL
HEART & CHEST HOSPITAL NHS FOUNDATION TRUST
JOB
DESCRIPTION
POST: Innovation
Agency Project Support Officer (18 month contract - National Insights
Prioritisation Programme)
BANDING: 4
ACCOUNTABLE
TO: Senior Programme Manager – Innovation
Pipeline and Insights
Job Summary
This post will provide project
support to the delivery of
a nationally commissioned programme called the National Insights Prioritisation
Programme (NIPP), which will regionally focus on models of Early Supported Discharge
for Neonates.
The post holder will form part
of the programme delivery team within the Innovation Agency providing
comprehensive business support. This
will involve stakeholder and relationship management by utilising communication
mechanisms to provide up to date and relevant information.
The post holder will undertake a
wide range of administrative tasks and take personal responsibility for a range
of delegated activities including and not limited to;
·
Project administrative and clerical support;
·
Manage and maintain all reporting elements;
·
Arranging and coordinating events and educations sessions
(including physical and digitally delivery) and supporting these on the day to
ensure they run as planned;
·
Liaising closely with internal teams to support
Innovation Agency goals
·
Liaising closely with the NIPP research team at the North west Coast Applied
Research Collaborative (ARC)
Key Responsibilities
·
To take
direction from lead NIPP Programme Managers to ensure the smooth running of the
programme
·
To act
as an ambassador for the Innovation Agency
- To
produce and/or monitor project and programme management documentation,
including plans, progress reports and performance metrics
·
To
answer/deal with queries, via various media, ensuring onward communication to
the relevant member of staff in an appropriate and timely manner
·
To
provide support to deliver an efficient and professional service to Innovation
Agency staff in relation to all programme work
·
To
manage projects within the organisation using Verto and following reporting
guidelines and processes
·
Have a
friendly, flexible approach and retain the ethos that we lead with generosity
and practice the cultural ethics we deliver
·
Ensure
all required documentation for events, meetings and programme workshops are
managed effectively, including the production of simple reports
Communication and Relationship Skills
·
Provide
excellence in customer service in line with the Agency’s values to all internal
and external staff and learners;
·
Be the
first point o contact to respond to queries
- Ensures that PSO administration
fits with the overall programme and project direction, strategic
organisational priorities, vision and culture
·
To
assist in managing information to ensure access to others is on a need to know
basis in line with Information Governance;
·
Producing
letters and other documents to a high standard;
·
Attend
meetings where required and take accurate notes;
·
Work
collaboratively with management teams and other departments in the provision of
data and reports from management systems;
·
Responding
to email enquires in a timely manner and manage email and Moodle discussion
boards where able;
·
Assist
with producing monthly and ad hoc communications;
·
Attend
all organisational skills and knowledge sessions, Jam, and team/organisational
away days;
·
Attend
and take part in team meetings and regular reviews with line manager
·
Support
the wider administrative team, when required.
Analytical and Judgement Skills
·
The
post holder will be required to make decisions and judgements concerning in the
project and take action within agreed boundaries and time frames.
- To ensure that
deadlines are met and a high standard of service is provided
- To set up
databases and to record and monitor information.
·
To
assist the Programme Managers in ensuring that the Innovation Agency is in a
position to meet agreed targets and timescales for delivery of project and
programme objectives
This role demands a resolute approach and sound judgement to stakeholder
management. Commitment to the highest standards is crucial, as is attention
to detail, pro-activity, enthusiasm and the ability to get things done promptly
and accurately to tight deadlines
Planning and Organisational Skills
·
This
role requires a high level of organisation.
The post holder must be be able
to plan, organise and manage own time to ensure targets are met;
·
Where
targets are under pressure, will be able to recognise this and report to line
manager;
·
Able to
prioritise workload with support;
·
Effectively
co-ordinate and manage diaries of programme team members;
·
To
produce reports and project documents
·
When
necessary, attending events to offer support and meet and greet attendees including
setting up and ensuring resources and equipment are prepped;
·
Manage
the initial planning of new training and education initiatives;
·
To
ensure data is recorded for end of month and quarterly reports including
managing information on the Verto reporting system.
Innovation
Agency Values
In addition to adopting the values of the NHS, we have developed a set of
values on which our Innovation Agency culture is based:
Courageous
Innovative
Collaborative
Caring
Engaging all voices
Financial Responsibility
·
Log any
petty cash expenditure;
·
Keep
internal financial spreadsheets up to date and liaise with Programme Teams to keep
them informed of financial status;
·
Raise
requisitions and purchase orders as appropriate.
Research and Analytical skills
·
To
undertake supported research and development required for completion of the NIPP
programme
·
Undertake
ongoing research to scope duplication of work across the systems providers.
Confidentiality
All employees must adhere to policies and procedures relating to
Information Governance, Confidentiality and Information Security.
Risk Management
The Trust is committed
to approaching the control of risks in a strategic and organised manner.
The post holder must
be aware of their individual responsibilities as detailed in the Trusts Risk
Management, Health & Safety and Incident policies, and those under the
Health and Safety at Work Act. This includes the reporting of any untoward
incident, accident, potential or actual hazard identified.
Safeguarding
All staff are required to be familiar with the arrangements for safeguarding
children, young people and vulnerable adults and support the organisation in
promoting the welfare of children, young people and vulnerable adults.
Staff working directly with children, young people and vulnerable adults
will have a responsibility to ensure safeguarding and promoting their welfare
forms an integral part of their duties.
Staff who come into contact with children, vulnerable adults, parents
and carers in the course of their work and/or have access to records will have
responsibilities to safeguard and promote the welfare of children, young people
and vulnerable adults.
Staff who come into contact in the course of their duties, with parents,
carers or other significant adults or children, young people and vulnerable
adults should always be mindful of safeguarding and promotion of the welfare of
these individuals.
Infection
Control
In
accordance with the Health and Social Care Act 2008, it is the responsibility of
every member of staff to participate in the prevention and control of infection
within the capacity of their role. In order to maintain high standards of
infection and prevention control all staff are expected to comply with the
relevant Trust policies, procedures and guidelines and report any concerns to
their manager or to the infection prevention team.
Health And Wellbeing
The Trust is a
Health Promoting Hospital. The Trust
expects that when you are presented with opportunities to improve the lifestyle
of our patients you seek help from appropriately trained clinical staff to
ensure patients are supported and assisted in making the necessary lifestyle
changes. This is in accordance with best
practice as described in the DoH white paper “Choosing Health – Making Healthy
Choices Easier”.
Equal Opportunities
The Liverpool
Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal
opportunities. All employees are expected to observe this policy in relation to
the public and fellow employees.
All staff are
expected to adhere to, and act in accordance with, the values & behaviours
of the Trust.
This document is
intended to be used as a guide to the general scope of duties involved in this
post. It is not exhaustive and should not therefore be used as a rigid
specification. It will be kept under review and amended as required in
consultation with the post holder.
