Mersey and West Lancashire Teaching Hospitals NHS Trust

Macmillan Information and Support Cancer Support Worker

The closing date is 27 March 2026

Job summary

Part Time Post- 22.5 hours

Permanent

This is an exciting opportunity to work with the Southport and Ormskirk Urology team as a Macmillan Support Worker.

Please note the JD and PS are subject to AfC review and subject to change.

Main duties of the job

The post holder will be an integral part of the Urology teams, who assists, supports and co-ordinates the pathway for patients who have completed primary treatment. A large part of the role is providing administrative and co-ordination support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway.

The successful applicant will ensure the efficient channelling and close co-ordination of the patient follow-up pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and oncology teams.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake ongoing training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.

The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all employees are expected to act in accordance with the values and behaviours of the Trust.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancs. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

o Rated Outstanding by CQC Inspection August 2018

o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Details

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

409-7792565

Job locations

Southport District General Hospital

Town Lane

Southport

PR8 6PN


Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising Date: 17th March 2026

Closing Date: 27th March 2026

Shortlisting Date: W/C 30th March 2026

Proposed Interview Date: 16th April 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising Date: 17th March 2026

Closing Date: 27th March 2026

Shortlisting Date: W/C 30th March 2026

Proposed Interview Date: 16th April 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

  • Good General Education with GCSE English and Mathematics
  • ECDL or equivalent experience

Desirable

  • NVQ in Care or similar
  • Evidence of continued role development
  • Willing to undertake Macmillan learning and development courses
  • Basic counselling

Knowledge

Essential

  • Relevant Health or Social Care experience
  • Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
  • Advanced knowledge of medical terminology
  • Understanding of person-centred care
  • Experience of coaching/teaching patients and carers

Desirable

  • Previous medical secretarial experience
  • Understanding of Macmillan Cancer Support and its role across the UK
  • Experience co-ordinating a patient workload
  • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
  • Knowledge of relevant cancer treatments, interventions and terminology

Skills

Essential

  • Able to use own initiative and work without supervision
  • Able to prioritise work and work of others
  • Possess excellent communication skills
  • Effective organisation skills
  • Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
  • Good observation skills
  • Practical problem solving skills

Desirable

  • Able to use own initiative and work without supervision
Person Specification

Qualifications

Essential

  • Good General Education with GCSE English and Mathematics
  • ECDL or equivalent experience

Desirable

  • NVQ in Care or similar
  • Evidence of continued role development
  • Willing to undertake Macmillan learning and development courses
  • Basic counselling

Knowledge

Essential

  • Relevant Health or Social Care experience
  • Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
  • Advanced knowledge of medical terminology
  • Understanding of person-centred care
  • Experience of coaching/teaching patients and carers

Desirable

  • Previous medical secretarial experience
  • Understanding of Macmillan Cancer Support and its role across the UK
  • Experience co-ordinating a patient workload
  • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
  • Knowledge of relevant cancer treatments, interventions and terminology

Skills

Essential

  • Able to use own initiative and work without supervision
  • Able to prioritise work and work of others
  • Possess excellent communication skills
  • Effective organisation skills
  • Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
  • Good observation skills
  • Practical problem solving skills

Desirable

  • Able to use own initiative and work without supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport District General Hospital

Town Lane

Southport

PR8 6PN


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport District General Hospital

Town Lane

Southport

PR8 6PN


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

LEAD UROLOGY NURSE

MARY MACNAB

mary.macnab@merseywestlancs.nhs.uk

01704704301

Details

Date posted

20 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

409-7792565

Job locations

Southport District General Hospital

Town Lane

Southport

PR8 6PN


Supporting documents

Privacy notice

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