Mersey and West Lancashire Teaching Hospitals NHS Trust

Clerical Officer - Audiology

The closing date is 02 September 2025

Job summary

An exciting opportunity has arisen to join Mersey and West Lancashire Teaching Hospitals NHS Trust as a clerical officer working in the audiology department at our Southport and Ormskirk sites.

We are seeking to appoint a compassionate and motivated individual to support our high quality audiology service. This is a great opportunity to work alongside our friendly and supportive team as we help improve the lives of adults with hearing difficulties across our community.

You will possess strong communication, organisational and time management skills, along with proven ability to use initiative and apply effective problem-solving strategies. A willingness to learn and collaborate as part of a dedicated and motivated team is essential. This role also offers the opportunity to actively contribute to the NHS values of compassion, respect and a commitment to delivering high-quality care.

If you are seeking a meaningful role where you can make a difference every day, we would be delighted to hear from you.

Main duties of the job

Waiting list Administration

In accordance with audiology service processes and Trust guidance accurately input patients details onto the waiting list ensuring any relevant notes recorded.

Under direction assists in the agreed administration processes to ensure the organisation of waiting lists to maximise efficiencies. Requires considering requests to cancel/reschedule patients, replacing short notice cancellations, liaising with the audiology service management team and clinicians.

To work flexibly according to the needs of the service including covering for colleagues during periods of leave or high demands in all areas of the admin service.

Outpatient booking and appointments administration

Responsible for appointing all patients from their initial consultation following clinician electronic triage or self-referral route access.

Responsible for booking all new and follow up appointments in accordance with departmental procedures following clinician's direction when required.

Liaise directly with patients in relation to booking and arranging outpatient appointments over varied mediums/platforms.

Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for administrating the cancellation/reduction of the clinics on the audiology patient management system and appointing the patient's future appointments effectively

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted

21 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-7277146

Job locations

Southport District General Hospital

Town Lane, Kew

Southport

PR8 6PN

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 21st August 2025

Closing date: 2nd September 2025

Shortlisting date: 3rd September 2025

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 21st August 2025

Closing date: 2nd September 2025

Shortlisting date: 3rd September 2025

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

NVQ customer care or equivalent

Knowledge and experience

Essential

Computer literate - experience of using Microsoft packages having excellent computer skills
Experience of working in a customer service environment
Ability to organise self, working to deadlines and ensuring quality standards.

Desirable

Knowledge of NHS standards and targets
Communication with patients in a healthcare setting
Use of IT systems

Skills

Essential

Able to work under pressure & too strict deadlines
Demonstrate knowledge of dealing with public/conflict
High standard of accuracy
Ability to work as a flexible and effective team member

Other

Essential

To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time.
Working in an office environment, using a VDU continuously throughout the day

Person Specification

Qualifications

Essential

NVQ customer care or equivalent

Knowledge and experience

Essential

Computer literate - experience of using Microsoft packages having excellent computer skills
Experience of working in a customer service environment
Ability to organise self, working to deadlines and ensuring quality standards.

Desirable

Knowledge of NHS standards and targets
Communication with patients in a healthcare setting
Use of IT systems

Skills

Essential

Able to work under pressure & too strict deadlines
Demonstrate knowledge of dealing with public/conflict
High standard of accuracy
Ability to work as a flexible and effective team member

Other

Essential

To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time.
Working in an office environment, using a VDU continuously throughout the day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport District General Hospital

Town Lane, Kew

Southport

PR8 6PN

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport District General Hospital

Town Lane, Kew

Southport

PR8 6PN

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)