Job summary
We have an exciting opportunity for Band 3 Healthcare Assistant to join our team in Outpatients. You will be based at Whiston Hospital.
General Outpatient is a very busy department where we assess, treat and oversea the treatment paths for all patients in all most specialities from start to finish.
As we are the "front door" of the Trust, all staff within Outpatients are expected to ensure all patients are treated with respect and dignity from start to finish.
Main duties of the job
You will have excellent interpersonal and communication skills and a demonstrable ability to work creatively both independently, and as part of a multi-disciplinary team.
The post holder will assist trained nursing staff and Doctors with the care of patients, procedures, chaperoning and directing patients to other departments as required.
The post holder will prepare all consulting rooms ensuring the necessary documentation is available for clinicians and ensure all equipment and examination beds are cleaned and all consulting rooms are prepared prior to and on finishing each clinic.
The post holder will receive patients into clinic and provide them with the necessary information and advice as directed by the nurse in charge and provide a high standard of direct nursing care ensuring patient dignity is maintained. Be able to work under remote supervision.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 18th August 2025
Closing date: 25th August 2025
Shortlisting date: 26th August 2025
Proposed Interview date: 25th September 2025
Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 18th August 2025
Closing date: 25th August 2025
Shortlisting date: 26th August 2025
Proposed Interview date: 25th September 2025
Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Person Specification
Qualifications
Essential
- NVQ level 3 Health and Social Care or equivalent
- Care Certificate (equivalent to level 1)
- Literacy and numeracy functional skills level 2 or equivalent
Experience
Essential
- Demonstrable experience of working in a patient care/health related role
- Experience of working in a team
- Knowledge of personal care and related procedures
- Knowledge of relevant legislation related to healthcare
Skills
Essential
- Ability to communicate effectively in both verbal and written formats
- Good interpersonal skills
- Able to work within a team
- Experience of supporting junior staff and learners
- Able to accept direction and guidance
- Aware of own limitations
- Flexible in working hours
- Able to prioritise own workload and manage time effectively
- Flexible, adaptable and responsive to change
- Reliable and professional
- Ability to cope in stressful and challenging situations
- Inclusive and non-judgmental
- Punctual, motivated and committed
- Effective role model demonstrating Trust values
- Basic IT skills
Other
Essential
- Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care
- Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
- Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
- Aware of the process for accessing staff health and wellbeing supportA/I
- Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
- Able to carry out direct clinical care as required on ward or department
- Potential blood or body fluids exposure
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Person Specification
Qualifications
Essential
- NVQ level 3 Health and Social Care or equivalent
- Care Certificate (equivalent to level 1)
- Literacy and numeracy functional skills level 2 or equivalent
Experience
Essential
- Demonstrable experience of working in a patient care/health related role
- Experience of working in a team
- Knowledge of personal care and related procedures
- Knowledge of relevant legislation related to healthcare
Skills
Essential
- Ability to communicate effectively in both verbal and written formats
- Good interpersonal skills
- Able to work within a team
- Experience of supporting junior staff and learners
- Able to accept direction and guidance
- Aware of own limitations
- Flexible in working hours
- Able to prioritise own workload and manage time effectively
- Flexible, adaptable and responsive to change
- Reliable and professional
- Ability to cope in stressful and challenging situations
- Inclusive and non-judgmental
- Punctual, motivated and committed
- Effective role model demonstrating Trust values
- Basic IT skills
Other
Essential
- Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care
- Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
- Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
- Aware of the process for accessing staff health and wellbeing supportA/I
- Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
- Able to carry out direct clinical care as required on ward or department
- Potential blood or body fluids exposure
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
