Mersey and West Lancashire Teaching Hospitals NHS Trust

Admissions Booking Officer

The closing date is 08 July 2025

Job summary

The Surgery Division is looking for an enthusiastic and self-motivated Admissions Officer to pro-actively co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards. To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current NHS timeframes.

This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.

The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Please note, this vacancy may close early should a sufficient number of applications be received.

Main duties of the job

Enter patient Admission Listing forms accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the waiting list entry is attached to the correct 18-week pathway with appropriate operation code.
To deal with pending elective admissions and cancellations, liaising with all relevant staff (including Consultants, Bed Managers, Theatre and Ward staff). Escalating any issues/breaches to the Team Leader/Assistant Directorate Manager.
Meet/liaise with Consultant's on a regular basis in order to manage waiting lists effectively whilst working within the Department of Health guidelines. Be responsible for updating accurately both electronic and paper diaries.
Independently compile theatre lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18-week referral to treatment target. Inputting information on to PAS and Opera.
Liaise with the Capacity Manager and/or Directorate Manager's to ensure theatre sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into theatre session.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

o Rated Outstanding by CQC Inspection August 2018

o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted

01 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-6945013-A

Job locations

St Helens

WA9 3DA

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 1st July 2025

Closing date: 8th July 2025

Shortlisting date: 9th July 2025

Proposed Interview date: W/C 14th July 2025

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 1st July 2025

Closing date: 8th July 2025

Shortlisting date: 9th July 2025

Proposed Interview date: W/C 14th July 2025

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

Educated to GCSE level for English and Maths or equivalent experience
NVQ in Business Administration or equivalent knowledge through formal training or experience
Word processing skills

Knowledge & Experience

Essential

Excellent IT skills with knowledge and experience of Microsoft Office
Previous experience of working within a clerical environment
Able to deal with the public in person and via telephone

Desirable

Previous NHS experience
Knowledge of medical terminology

Skills

Essential

Self-motivated and ability to work using own initiative with limited supervision
Able to use own initiative and respond to new challenges, knowing when to escalate
Ability to organise/manage/prioritise own work schedule
Excellent communication and customer care skills
Ability to accurately maintain computerised and manual documentation systems
Able to promote good working relationships amongst team and colleagues
Ability to assist in the mentoring and training of new staff

Desirable

Excellent interpersonal and influencing skills
Good understanding of Trust internal policies as appropriate

Other

Essential

Excellent team player
Confident and sympathetic when dealing with patients/staff

Desirable

Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Person Specification

Qualifications

Essential

Educated to GCSE level for English and Maths or equivalent experience
NVQ in Business Administration or equivalent knowledge through formal training or experience
Word processing skills

Knowledge & Experience

Essential

Excellent IT skills with knowledge and experience of Microsoft Office
Previous experience of working within a clerical environment
Able to deal with the public in person and via telephone

Desirable

Previous NHS experience
Knowledge of medical terminology

Skills

Essential

Self-motivated and ability to work using own initiative with limited supervision
Able to use own initiative and respond to new challenges, knowing when to escalate
Ability to organise/manage/prioritise own work schedule
Excellent communication and customer care skills
Ability to accurately maintain computerised and manual documentation systems
Able to promote good working relationships amongst team and colleagues
Ability to assist in the mentoring and training of new staff

Desirable

Excellent interpersonal and influencing skills
Good understanding of Trust internal policies as appropriate

Other

Essential

Excellent team player
Confident and sympathetic when dealing with patients/staff

Desirable

Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens

WA9 3DA

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens

WA9 3DA

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)