Job summary
An exciting opportunity has arisen for a 12 month fixed term - Hr Project Support Manager, Band 6 working within Strategic Resourcing.
Working closely with the Resourcing Team the HR Project Support Manager will support the delivery of HR projects within Strategic Resourcing.
The successful applicant will have proven experience of providing operational management support, both generally and for specific time-limited projects using a business focussed approach as well as proven experience of working with a variety of stakeholder groups. They will have experience of monitoring and implementing projects ensuring targets are met by liaising with the relevant team member and/or stakeholders, and report on the data produced.
Main duties of the job
The post holder will work closely with the Head of Resourcing to ensure that the project is delivered in line with the business case. The post holder will be responsive and innovative in meeting performance and quality targets/standards.
The Post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively, both verbally and in writing, with the multi-disciplinary team, internal departments and external partners to ensure continuity in achieving excellent service delivery within the HR Function.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:Acute CareProviding emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary CareProviding primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community ServicesProviding adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional ServicesWe provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES
- Utilising effective change management, people management and project management skills to implement the projects.
- Oversee relevant workforce systems to ensure services meet agreed targets including engagement, communication around recruitment solutions.
- Analyse and use relevant workforce systems data to inform and improve service delivery.
- Providing support to enable services to develop a project management approach within projects.
- Contribute to and support the implementation of service redesign to support current and future business requirements.
- Support the team in the production and implementation of administrative business continuity plans.
- Participate in process reviews to develop streamline processes and ensure they are effective.
- Provide data to support the team in business case preparation.
- Producing and Monitoring of data from relevant workforce systems
- Build and run analytical reports from relevant workforce systems.
- Co-ordination of the allocation of workload both internally and externally.
- Analyse data to produce performance reports ensuring project deadlines are met.
PROFESSIONAL RESPONSIBILITIES
- Support service reviews: contribute to deciding and implementing appropriate action to improve service delivery, clinical/operational outcomes, and workforce experience.
- Support the use of research and evidence-based learning to improve the quality of the service for the workforce.
- Ensure incident reporting and complaints management procedures are followed and used as a learning opportunity. Ensure appropriate actions are taken to inform changes to service delivery and reduce risk of recurrence.
- Work with managers and colleagues to continually improve the quality of services within the overall governance framework.
- Work with managers and colleagues to identify, manage, and minimise risk within the trusts Risk Management Framework.
- Contribute and support the implementation of service redesign to support current and future business requirements.
- Support operational workforce involvement in the way services are planned, developed, and provided.
- Support the transition of new services into the Trust.
- Exercise delegated authority from and support the team, to resolve day to day issues for all aspects of the project.
- Maintain own continual learning/ development.
ADMINISTRATIVE RESPONSIBILITIES / LINE MANAGEMENT RESPONSIBILITIES
- Participate in the recruitment and selection of staff.
- Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff.
- Motivate, encourage, and engage teams and individuals to achieve and embrace organisational objectives, Key performance indicators and new ways of working.
- Maintain and seek to improve communication channels with commissioners, staff, patients, and other stakeholders even where substance of the communication may be difficult or contentious.
- Ensure all staff receive and contribute to the Trusts communications. Holding appropriate and constructive meetings in keeping with project plans, good workforce management practice and requirements from the radiology management team.
TEACHING & TRAINING RESPONSBILITIES
- Ensure learning is kept up to date and internal and external learning is attended in line with the job requirement. Ensure learning is shared.
FINANCIAL RESPONSIBILITY
- Develop team awareness of cost-effective service provision
- Be aware of the budgetary implications of actions taken.
RESEARCH & AUDIT
- Provide data support/analysis for audit/research programmes being undertaken.
Job description
Job responsibilities
KEY DUTIES
- Utilising effective change management, people management and project management skills to implement the projects.
- Oversee relevant workforce systems to ensure services meet agreed targets including engagement, communication around recruitment solutions.
- Analyse and use relevant workforce systems data to inform and improve service delivery.
- Providing support to enable services to develop a project management approach within projects.
- Contribute to and support the implementation of service redesign to support current and future business requirements.
- Support the team in the production and implementation of administrative business continuity plans.
- Participate in process reviews to develop streamline processes and ensure they are effective.
- Provide data to support the team in business case preparation.
- Producing and Monitoring of data from relevant workforce systems
- Build and run analytical reports from relevant workforce systems.
- Co-ordination of the allocation of workload both internally and externally.
- Analyse data to produce performance reports ensuring project deadlines are met.
PROFESSIONAL RESPONSIBILITIES
- Support service reviews: contribute to deciding and implementing appropriate action to improve service delivery, clinical/operational outcomes, and workforce experience.
- Support the use of research and evidence-based learning to improve the quality of the service for the workforce.
- Ensure incident reporting and complaints management procedures are followed and used as a learning opportunity. Ensure appropriate actions are taken to inform changes to service delivery and reduce risk of recurrence.
- Work with managers and colleagues to continually improve the quality of services within the overall governance framework.
- Work with managers and colleagues to identify, manage, and minimise risk within the trusts Risk Management Framework.
- Contribute and support the implementation of service redesign to support current and future business requirements.
- Support operational workforce involvement in the way services are planned, developed, and provided.
- Support the transition of new services into the Trust.
- Exercise delegated authority from and support the team, to resolve day to day issues for all aspects of the project.
- Maintain own continual learning/ development.
ADMINISTRATIVE RESPONSIBILITIES / LINE MANAGEMENT RESPONSIBILITIES
- Participate in the recruitment and selection of staff.
- Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff.
- Motivate, encourage, and engage teams and individuals to achieve and embrace organisational objectives, Key performance indicators and new ways of working.
- Maintain and seek to improve communication channels with commissioners, staff, patients, and other stakeholders even where substance of the communication may be difficult or contentious.
- Ensure all staff receive and contribute to the Trusts communications. Holding appropriate and constructive meetings in keeping with project plans, good workforce management practice and requirements from the radiology management team.
TEACHING & TRAINING RESPONSBILITIES
- Ensure learning is kept up to date and internal and external learning is attended in line with the job requirement. Ensure learning is shared.
FINANCIAL RESPONSIBILITY
- Develop team awareness of cost-effective service provision
- Be aware of the budgetary implications of actions taken.
RESEARCH & AUDIT
- Provide data support/analysis for audit/research programmes being undertaken.
Person Specification
Qualifications
Essential
- Degree level qualification and/or equivalent qualification and/or equivalent experience
- Evidence of further study and professional development to post graduate diploma level or equivalent experience
- CIPD qualification or experience of working in a HR Function
- Project Management qualification or equivalent experience
Desirable
- Data analyst qualification or equivalent experience
Knowledge & Experience
Essential
- Good understanding of the changing health and social care environment
- Significant supervisory/management experience
- Knowledge and understanding of service improvement and practical use of tools available
- Experience of supporting service delivery
- Significant experience in process mapping in a project setting
Desirable
- Ability to analyse and interpret data and statistics eg activity trends
- Experience of process mapping
- Experience in operational and project management
- Experience of creating and/or designing communication templates for a wide range of stakeholders in Canva or equivalent software
Skills
Essential
- Advanced IT skills including Microsoft outlook, word, excel and power point
- Proven ability to achieve demanding tasks and objectives against tight timescales.
- Highly developed communication skills with the ability to adapt to the stakeholder audience.
- Ability to work on own initiative and schedule work to meet deadlines.
- Demonstrate ability to successfully support, manage and sustain change in a complex organisation
- Ability to contribute to complex written report and business cases for internal and external stakeholders.
- Evidence of developing stakeholder relationships at a service and operational level
- To think laterally to identify innovative solutions to problems.
Desirable
- The ability to analyse data using Microsoft Applications
Other
Essential
- Highly self-motivated, conscientious in approach and pays attention to detail
- Process high internal work standards, setting goals and helping others do so.
- Desire to do things better, to improve, to be more effective and efficient
- Able to measure progress against targets
Person Specification
Qualifications
Essential
- Degree level qualification and/or equivalent qualification and/or equivalent experience
- Evidence of further study and professional development to post graduate diploma level or equivalent experience
- CIPD qualification or experience of working in a HR Function
- Project Management qualification or equivalent experience
Desirable
- Data analyst qualification or equivalent experience
Knowledge & Experience
Essential
- Good understanding of the changing health and social care environment
- Significant supervisory/management experience
- Knowledge and understanding of service improvement and practical use of tools available
- Experience of supporting service delivery
- Significant experience in process mapping in a project setting
Desirable
- Ability to analyse and interpret data and statistics eg activity trends
- Experience of process mapping
- Experience in operational and project management
- Experience of creating and/or designing communication templates for a wide range of stakeholders in Canva or equivalent software
Skills
Essential
- Advanced IT skills including Microsoft outlook, word, excel and power point
- Proven ability to achieve demanding tasks and objectives against tight timescales.
- Highly developed communication skills with the ability to adapt to the stakeholder audience.
- Ability to work on own initiative and schedule work to meet deadlines.
- Demonstrate ability to successfully support, manage and sustain change in a complex organisation
- Ability to contribute to complex written report and business cases for internal and external stakeholders.
- Evidence of developing stakeholder relationships at a service and operational level
- To think laterally to identify innovative solutions to problems.
Desirable
- The ability to analyse data using Microsoft Applications
Other
Essential
- Highly self-motivated, conscientious in approach and pays attention to detail
- Process high internal work standards, setting goals and helping others do so.
- Desire to do things better, to improve, to be more effective and efficient
- Able to measure progress against targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
