Job summary
The post holder will be an integral part of the Liver Specialist Team, who assists, supports and co-ordinates the pathways for patients undergoing investigations and management of liver disease. A large part of the role is providing administrative and coordination support to the consultants, nurse specialists, patients, families, and other staff involved in liver team. The successful applicant will ensure the efficient channelling and close co-ordination of the patient's pathways ensuring robust communication between medical staff, GPs, patients, relatives, members of the public, specialist centres and other disciplines within the Trust. The post holder will use IT skills, manage databases, access a range of hospital systems, respond to non-clinical enquiries which may be raised through email and telephone.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The post holder will have excellent communication skills and be willing to undertake on-going training and development.
Main duties of the job
- Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded.
- Undertake tracking of HCC surveillance patients which supports early diagnosis of cancer and reduce cancellations/DNAs
- Arrange and book appropriate outpatient appointments/follow ups.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit and outcome data.
Manage and support clinic templates, supporting in patient DNA rates.
- Diary management and inbox referral triaging.
- Ensure investigation reports are obtained, shown to medical staff, action taken and filed in patient case notes as soon as possible.
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES CONTINUED...
- Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both telephone, paper and electronic.
- Liaise with GPs when needed.
- Liaise with patients and other consultants secretaries when cross over care is required.
- Specifically assist the nurse specialists in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs and reenrolment on to surveillance.
- Triage incoming calls from the liver helpline and in patient wards. Provide basic telephone advice and refer on or signpost to other sources of support.
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review.
- Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required.
- Communicate and signpost to appropriate needs related information.
- Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services.
- Encourage and support active and healthy lifestyle choices, support the Education Lead / Nurse Specialist in prevention of AF in Stroke.
- Under supervision of the nurse specialists, patients, and their families to understand what signs, symptoms or situations to be aware of that would indicate concern and require specialist nurse review.
- Advise patients and their families on how to make contact when they feel that there are delays in their pathway.
- Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- Treat everyone equally and with dignity and respect.
- Acknowledge others different perspectives.
- Recognise that people are different and makes sure they do not discriminate against other people.
- Report behaviour that undermines equality and diversity
ADMINISTRATIVE RESPONSIBILITIES
- Coordinate patient questionnaires via patient experience surveys.
- Follow the approved Standard Operating Procedures used in the Department.
- Comply with all relevant legislation, policies, and procedures.
- Use and maintain resources efficiently and effectively. Prioritise own workload.
- Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.
- Collect, collate and report routine and simple data.
- Make changes in own practice and offer suggestions for improving the services.
- Ensure the implementation of departmental policies and procedures.
Support the development of services in order to meet the requirements of patients and service users.
Ensure the effective deployment of resources to ensure delivery of an efficient well organised service.
- Administer fail safe to ensure patients results are registered accurately and action taken appropriately.
TEACHING & TRAINING RESPONSIBILITIES
- Identify personal education needs and skills development with the registered practitioner.
- Be responsible for own personal educational, keeping up to date with changes to practice, to ensure highest possible standards of work.
- Participate in an annual review with the Consultant lead and Line manager ensuring highest possible standards of work.
- Review own work against KSF outline and identify with the relevant people the activities to be undertaken to support learning and development.
- Actively take part in learning activities and maintain a record of these in personal portfolio in order to obtain skills required for the post.
RESEARCH & AUDIT
Support and contribute to audit processes, governance, research, clinical research trials and service development.
- Take an active part in Team Meetings and audits as required.
- Undertake work to help the Directorate with any Audit information needed.
- Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.
- Collect, collate and report routine and simple data.
- Undertake work to help the Directorate with any Audit information needed.
Job description
Job responsibilities
KEY DUTIES CONTINUED...
- Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both telephone, paper and electronic.
- Liaise with GPs when needed.
- Liaise with patients and other consultants secretaries when cross over care is required.
- Specifically assist the nurse specialists in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs and reenrolment on to surveillance.
- Triage incoming calls from the liver helpline and in patient wards. Provide basic telephone advice and refer on or signpost to other sources of support.
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review.
- Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required.
- Communicate and signpost to appropriate needs related information.
- Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services.
- Encourage and support active and healthy lifestyle choices, support the Education Lead / Nurse Specialist in prevention of AF in Stroke.
- Under supervision of the nurse specialists, patients, and their families to understand what signs, symptoms or situations to be aware of that would indicate concern and require specialist nurse review.
- Advise patients and their families on how to make contact when they feel that there are delays in their pathway.
- Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- Treat everyone equally and with dignity and respect.
- Acknowledge others different perspectives.
- Recognise that people are different and makes sure they do not discriminate against other people.
- Report behaviour that undermines equality and diversity
ADMINISTRATIVE RESPONSIBILITIES
- Coordinate patient questionnaires via patient experience surveys.
- Follow the approved Standard Operating Procedures used in the Department.
- Comply with all relevant legislation, policies, and procedures.
- Use and maintain resources efficiently and effectively. Prioritise own workload.
- Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.
- Collect, collate and report routine and simple data.
- Make changes in own practice and offer suggestions for improving the services.
- Ensure the implementation of departmental policies and procedures.
Support the development of services in order to meet the requirements of patients and service users.
Ensure the effective deployment of resources to ensure delivery of an efficient well organised service.
- Administer fail safe to ensure patients results are registered accurately and action taken appropriately.
TEACHING & TRAINING RESPONSIBILITIES
- Identify personal education needs and skills development with the registered practitioner.
- Be responsible for own personal educational, keeping up to date with changes to practice, to ensure highest possible standards of work.
- Participate in an annual review with the Consultant lead and Line manager ensuring highest possible standards of work.
- Review own work against KSF outline and identify with the relevant people the activities to be undertaken to support learning and development.
- Actively take part in learning activities and maintain a record of these in personal portfolio in order to obtain skills required for the post.
RESEARCH & AUDIT
Support and contribute to audit processes, governance, research, clinical research trials and service development.
- Take an active part in Team Meetings and audits as required.
- Undertake work to help the Directorate with any Audit information needed.
- Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.
- Collect, collate and report routine and simple data.
- Undertake work to help the Directorate with any Audit information needed.
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GSCE Standard or Higher
- EDCL or equivalent experience
- Basic Counselling
- NVQ in Care or similar
Desirable
- Evidence of continued role development
- Willing to undertake IBD/Liver Disease learning and development courses
Knowledge & Experience
Essential
- Able to work flexibly dependant on the needs of the service and undertake duties required
- Ability to build and maintain good working relationships
- Comply with Trust policies and procedures at all times
- Ability to retrieve information from a wide range of sources and in different formats
- Ability to maintain control of sensitive/stressful situations
- Ability to accurately maintain computerised and manual filing systems and documentation.
- Ability to supervise and motivate a team
- Knowledge of Gastroenterology or Endoscopy
Skills
Essential
- Self-motivated and able to work with limited supervision
- Manage / prioritise own workload
- Excellent communication skills
- Good time management skills
- Excellent IT Skills
- Microsoft Office Experience
- Significant experience in a similar role or equivalent knowledge
- Ability to work as part of a team
Desirable
- Ability to use own initiative and work with limited supervision
Other
Essential
- Ability to travel across hospital sites when required
- Ability and willingness to undergo further training for the post
- Maintain confidentiality at all times
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GSCE Standard or Higher
- EDCL or equivalent experience
- Basic Counselling
- NVQ in Care or similar
Desirable
- Evidence of continued role development
- Willing to undertake IBD/Liver Disease learning and development courses
Knowledge & Experience
Essential
- Able to work flexibly dependant on the needs of the service and undertake duties required
- Ability to build and maintain good working relationships
- Comply with Trust policies and procedures at all times
- Ability to retrieve information from a wide range of sources and in different formats
- Ability to maintain control of sensitive/stressful situations
- Ability to accurately maintain computerised and manual filing systems and documentation.
- Ability to supervise and motivate a team
- Knowledge of Gastroenterology or Endoscopy
Skills
Essential
- Self-motivated and able to work with limited supervision
- Manage / prioritise own workload
- Excellent communication skills
- Good time management skills
- Excellent IT Skills
- Microsoft Office Experience
- Significant experience in a similar role or equivalent knowledge
- Ability to work as part of a team
Desirable
- Ability to use own initiative and work with limited supervision
Other
Essential
- Ability to travel across hospital sites when required
- Ability and willingness to undergo further training for the post
- Maintain confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
