Job summary
There is an opportunity to join the Digital Systems Team as a Senior Digital Solutions Delivery Engineer.
The key role in providing the overall day to day and operational management of clinical systems that the team support.
The role encompasses providing leadership on system interfaces and front end support. Ensuring systems are operational with minimal interruption.
The Senior Digital Solutions Delivery Engineer will ensure that staff members have the appropriate training to enable them to work autonomously.
This role will ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post.
Main duties of the job
This role provides technical level leadership and includes a service delivery and operational management skillset in line with ITIL best practices to ensure efficient & effective delivery to our customers.
Developing services aligned with the needs of the business and its customers through proactively managing the relationship with all parties to create and maintain a client focused service across the Mersey and West Lancashire Teaching Hospitals.
You will be responsible for high quality output and development of detailed plans ensuring that technical changes are delivered to time and cost budgets.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES
- To be the lead technical design authority for current and future digital interfaces in line with the Trust strategy and with those NHS partners in the surrounding area.
- Update own professional and technical knowledge, training junior staff on applicable digital systems to ensure understanding and supportability.
- To participate in internal or external auditing of digital systems.
- To facilitate and ensure timely communication and resolution of issues that may impact the delivery of a project.
- Provide technical expertise in the scope, design, selection and deployment of hardware and software, ensuring that technology is appropriately utilised to meet the capacity and availability of digital systems for the Health Informatics Service and its citizens.
- Research, investigate and recommend new technologies which could be used to support digital systems through extensive investigation and development, source suppliers and undertake product evaluation to ensure all ICT procurement is undertaken strategically.
- Provide training within the ICT department on digital systems and the ICT architecture used for those systems to ensure the digital systems are fully understood and supported by the Informatics Department.
- Prepare and deliver service level/operational reports pertaining to current digital systems across all HIS partner organisations.
- Provide technical expertise for project managers and assist in the development of project plans and control deployment.
- Provide technical expertise at service review meetings.
- Identify and document incidents (failure patterns and trends) that may indicate the existence of a problem.
- Participate in resolution of high severity or major incidents through decision making and activity sign off.
- Maintain Digital Solutions documentation.
- Continuous Improvement. Defining, communicating, planning, implementing, and reviewing continuous improvement initiatives.
- Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.
- Maintaining clinical workflows across multiple digital systems using various open integration standards.
- Identify and manage risk understanding potential effect to business impact on internal and external reporting.
- Oversee the work of suppliers and contractors to ensure they delivery to agreed timescales and budget.
- To provide expertise in the use and deployment of software to support the reporting requirements of all health community organisations and their services.
- To work with the Assistant Director - Digital Solutions Delivery to determine future work priorities and timescales.
- To ensure and assist with monitoring of key performance data in-line with DoH & Trust targets.
- Responsible for all operational day to day management of Data Services Team.
- Responsible for all human resource issues relating to Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
- To oversee the design and content of all supporting documentation that will be made available to users.
- To plan the workload of the team, with set timescales for delivery of each work package.
- To oversee the automation of ETL process and ensure that mechanisms are in place to validate the successful completion of all jobs and introduce timely remedial action when necessary.
- To ensure that all processes undertaken by the team are fully documented in written procedures. Also, that all procedures are tested and are made available to other members of the data intelligence departments (to ensure continuity of service).
- To investigate new technology that is available that can enhance electronic reporting provision.
- To optimise the use of existing tools that are available, and revise processes if improvements can be made.
- Ensure all new information outputs are quality assured by representatives from all relevant parties.
- To ensure confidentiality of patient data at all times, by awareness and compliance with relevant legislation and guidance (both local and national).
- To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
- To undertake additional ad-hoc duties as appropriate.
- To deputise for the Assistant Director - Digital Solutions Delivery, as and when required.
- The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.
- This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and ongoing developments.
ADMINISTRATIVE RESPONSIBILITIES
- Responsible for all human resource issues relating to Data Services and Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
- Ensure leave (planned and unplanned) is satisfactorily documented and reported.
- Ensure all support calls are fully reported.
- Ensure all system changes are implemented in line with Trust change policy.
- Ensure that all systems under their responsibility are fully documented and up to date.
TEACHING & TRAINING RESPONSIBILITIES
- Ensure all mandatory training is completed.
- Attend training courses to support identified skills gap.
- Ensure all new systems are documented fully within the IT Service Management Tool (ITSM).
- Mentor and skills share other team members.
LINE MANAGEMENT RESPONSIBILITIES
- To have responsibility of one to two team members.
- Allow and manage the leave of their designated team member(s) and ensure overall staffing levels do not drop below an agreed level.
- To deputise for the Assistant Director of Informatics for Digital Solutions.
RESEARCH & AUDIT
- To provide requested information as part of an audit.
- To research developments within the digital solutions market and provision of services.
- Assist with the strategic decision making for Trust EPR solution.
COMMUNICATION & RELATIONSHIP MANAGEMENT
- Provide direct management leadership to digital solutions team providing expertise to work through complex service issues.
- Present complex service system issues to stakeholder groups and provide advice and guidance to resolve ensuring information is clearly articulated and understood by all audiences.
- Support and manage service re-design issues by presenting digital system options to alleviate and provide preferred outcome.
- Use specialist knowledge and previous experience from similar system implementations to provide assurance to the organisation.
PLANNING
- Support Assistant Director - Digital Solutions Delivery or to undertake annual review of digital maturity assessment to feed into Informatics Strategies at all partner organisations.
- Ensure projects and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
- Day-to-day responsibility for ensuring all work plans are accurately maintained and updated
- Monitor and adjust plans when necessary.
REPORTING
- To be responsible to the Assistant Director - Digital Solutions Delivery for providing an accurate picture of workload and any potential risk to delivery.
- To develop, maintain and monitor a broad range of complex work plans for the digital solution function. Such plans will be subject to change as departmental and organisational priorities shift.
- Ensure robust governance arrangements are in place, ensuring that formal reporting arrangements are in place that will provide accurate and timely information on digital solutions teams progress.
- Undertake reporting to ensure the appropriate committees and key stakeholders are kept informed on the progress of digital solution implementation, risks and issues, and that action takes place as a result where necessary.
- Present digital solution information and issues, explaining complexities, to a wide range of stakeholders.
- Ensure professional reports are available to show progress against the mutually agreed KPIs.
- Collate required financial data and reports for analysis and to facilitate decision making.
- Report on project progress, highlighting any variances from the agreed deliverables and timescales.
DELIVERY OF SERVICES
- Maintain detailed records of departmental documentation, including lessons learnt, having them available for examination as required to authorised parties.
- Ensure that on a day today basis a high-quality digital solutions service is delivered to all users in order to meet their job requirements, through the use of key performance measures.
- Ensure all digital solution implementations follow the HIS Project methodology and the departments change management processes.
- Ensure all significant pieces of digital solutions work have appropriate project management methodologies applied to them.
- Work with designated project staff to ensure the effective management and delivery of all aspects of digital projects - from scoping through option appraisal, development, implementation, performance management and evaluation.
- Monitor performance of the digital solutions team.
EFFICIENCY & PERFORMANCE
- Ensure information is available and performance reports are updated to support service improvement and provide assurance to the organisation.
- Ensure performance management KPIs to assess performance of the timeliness and quality of delivery of the project is updated and available to Assistant Director of Informatics for Digital Solutions within agreed timescales.
COLLABORATIVE WORKING
- Work collaboratively with other managers within Informatics to promote high quality service provision.
- Work collaboratively with clinicians and managers to ensure appropriate investment of IT and maximise benefits to clinicians and patients.
- Undertake reviews of similar implementations, arranging site visits to learn best practice on system design, and any lessons learned to improve Trust implementation.
Job description
Job responsibilities
KEY DUTIES
- To be the lead technical design authority for current and future digital interfaces in line with the Trust strategy and with those NHS partners in the surrounding area.
- Update own professional and technical knowledge, training junior staff on applicable digital systems to ensure understanding and supportability.
- To participate in internal or external auditing of digital systems.
- To facilitate and ensure timely communication and resolution of issues that may impact the delivery of a project.
- Provide technical expertise in the scope, design, selection and deployment of hardware and software, ensuring that technology is appropriately utilised to meet the capacity and availability of digital systems for the Health Informatics Service and its citizens.
- Research, investigate and recommend new technologies which could be used to support digital systems through extensive investigation and development, source suppliers and undertake product evaluation to ensure all ICT procurement is undertaken strategically.
- Provide training within the ICT department on digital systems and the ICT architecture used for those systems to ensure the digital systems are fully understood and supported by the Informatics Department.
- Prepare and deliver service level/operational reports pertaining to current digital systems across all HIS partner organisations.
- Provide technical expertise for project managers and assist in the development of project plans and control deployment.
- Provide technical expertise at service review meetings.
- Identify and document incidents (failure patterns and trends) that may indicate the existence of a problem.
- Participate in resolution of high severity or major incidents through decision making and activity sign off.
- Maintain Digital Solutions documentation.
- Continuous Improvement. Defining, communicating, planning, implementing, and reviewing continuous improvement initiatives.
- Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.
- Maintaining clinical workflows across multiple digital systems using various open integration standards.
- Identify and manage risk understanding potential effect to business impact on internal and external reporting.
- Oversee the work of suppliers and contractors to ensure they delivery to agreed timescales and budget.
- To provide expertise in the use and deployment of software to support the reporting requirements of all health community organisations and their services.
- To work with the Assistant Director - Digital Solutions Delivery to determine future work priorities and timescales.
- To ensure and assist with monitoring of key performance data in-line with DoH & Trust targets.
- Responsible for all operational day to day management of Data Services Team.
- Responsible for all human resource issues relating to Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
- To oversee the design and content of all supporting documentation that will be made available to users.
- To plan the workload of the team, with set timescales for delivery of each work package.
- To oversee the automation of ETL process and ensure that mechanisms are in place to validate the successful completion of all jobs and introduce timely remedial action when necessary.
- To ensure that all processes undertaken by the team are fully documented in written procedures. Also, that all procedures are tested and are made available to other members of the data intelligence departments (to ensure continuity of service).
- To investigate new technology that is available that can enhance electronic reporting provision.
- To optimise the use of existing tools that are available, and revise processes if improvements can be made.
- Ensure all new information outputs are quality assured by representatives from all relevant parties.
- To ensure confidentiality of patient data at all times, by awareness and compliance with relevant legislation and guidance (both local and national).
- To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
- To undertake additional ad-hoc duties as appropriate.
- To deputise for the Assistant Director - Digital Solutions Delivery, as and when required.
- The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.
- This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and ongoing developments.
ADMINISTRATIVE RESPONSIBILITIES
- Responsible for all human resource issues relating to Data Services and Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
- Ensure leave (planned and unplanned) is satisfactorily documented and reported.
- Ensure all support calls are fully reported.
- Ensure all system changes are implemented in line with Trust change policy.
- Ensure that all systems under their responsibility are fully documented and up to date.
TEACHING & TRAINING RESPONSIBILITIES
- Ensure all mandatory training is completed.
- Attend training courses to support identified skills gap.
- Ensure all new systems are documented fully within the IT Service Management Tool (ITSM).
- Mentor and skills share other team members.
LINE MANAGEMENT RESPONSIBILITIES
- To have responsibility of one to two team members.
- Allow and manage the leave of their designated team member(s) and ensure overall staffing levels do not drop below an agreed level.
- To deputise for the Assistant Director of Informatics for Digital Solutions.
RESEARCH & AUDIT
- To provide requested information as part of an audit.
- To research developments within the digital solutions market and provision of services.
- Assist with the strategic decision making for Trust EPR solution.
COMMUNICATION & RELATIONSHIP MANAGEMENT
- Provide direct management leadership to digital solutions team providing expertise to work through complex service issues.
- Present complex service system issues to stakeholder groups and provide advice and guidance to resolve ensuring information is clearly articulated and understood by all audiences.
- Support and manage service re-design issues by presenting digital system options to alleviate and provide preferred outcome.
- Use specialist knowledge and previous experience from similar system implementations to provide assurance to the organisation.
PLANNING
- Support Assistant Director - Digital Solutions Delivery or to undertake annual review of digital maturity assessment to feed into Informatics Strategies at all partner organisations.
- Ensure projects and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
- Day-to-day responsibility for ensuring all work plans are accurately maintained and updated
- Monitor and adjust plans when necessary.
REPORTING
- To be responsible to the Assistant Director - Digital Solutions Delivery for providing an accurate picture of workload and any potential risk to delivery.
- To develop, maintain and monitor a broad range of complex work plans for the digital solution function. Such plans will be subject to change as departmental and organisational priorities shift.
- Ensure robust governance arrangements are in place, ensuring that formal reporting arrangements are in place that will provide accurate and timely information on digital solutions teams progress.
- Undertake reporting to ensure the appropriate committees and key stakeholders are kept informed on the progress of digital solution implementation, risks and issues, and that action takes place as a result where necessary.
- Present digital solution information and issues, explaining complexities, to a wide range of stakeholders.
- Ensure professional reports are available to show progress against the mutually agreed KPIs.
- Collate required financial data and reports for analysis and to facilitate decision making.
- Report on project progress, highlighting any variances from the agreed deliverables and timescales.
DELIVERY OF SERVICES
- Maintain detailed records of departmental documentation, including lessons learnt, having them available for examination as required to authorised parties.
- Ensure that on a day today basis a high-quality digital solutions service is delivered to all users in order to meet their job requirements, through the use of key performance measures.
- Ensure all digital solution implementations follow the HIS Project methodology and the departments change management processes.
- Ensure all significant pieces of digital solutions work have appropriate project management methodologies applied to them.
- Work with designated project staff to ensure the effective management and delivery of all aspects of digital projects - from scoping through option appraisal, development, implementation, performance management and evaluation.
- Monitor performance of the digital solutions team.
EFFICIENCY & PERFORMANCE
- Ensure information is available and performance reports are updated to support service improvement and provide assurance to the organisation.
- Ensure performance management KPIs to assess performance of the timeliness and quality of delivery of the project is updated and available to Assistant Director of Informatics for Digital Solutions within agreed timescales.
COLLABORATIVE WORKING
- Work collaboratively with other managers within Informatics to promote high quality service provision.
- Work collaboratively with clinicians and managers to ensure appropriate investment of IT and maximise benefits to clinicians and patients.
- Undertake reviews of similar implementations, arranging site visits to learn best practice on system design, and any lessons learned to improve Trust implementation.
Person Specification
Qualifications
Essential
- Post Graduate degree or equivalent experience
- Integration Qualifications
Desirable
- Relevant Degree
- ITIL qualification
- Microsoft Certified Systems Engineer
- Prince 2 Project Management
Knowledge
Essential
- Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/interfaces and networks
- Extensive knowledge and experience of managing teams of technical staff in an ICT department or similar
- Ability to demonstrate success in managing large complex ICT environments
- Extensive experience of negotiating with suppliers and third parties at all levels
Skills
Essential
- Strong Communication and Presentation skills
- Substantial technical ability and knowledge concerning ICT infrastructure and clinical systems
- Ability to produce clear and comprehensive written reports
Person Specification
Qualifications
Essential
- Post Graduate degree or equivalent experience
- Integration Qualifications
Desirable
- Relevant Degree
- ITIL qualification
- Microsoft Certified Systems Engineer
- Prince 2 Project Management
Knowledge
Essential
- Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/interfaces and networks
- Extensive knowledge and experience of managing teams of technical staff in an ICT department or similar
- Ability to demonstrate success in managing large complex ICT environments
- Extensive experience of negotiating with suppliers and third parties at all levels
Skills
Essential
- Strong Communication and Presentation skills
- Substantial technical ability and knowledge concerning ICT infrastructure and clinical systems
- Ability to produce clear and comprehensive written reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
