Job summary
Applications are invited to join our e-Resourcing Team based at Whiston Hospital as e-Resourcing System Assistant.
The eRostering team are responsible for the maintenance of electronic rostering to all staff groups across the Trust, and then the subsequent delivery of support and guidance required by managers and staff.
The team work closely with departments to build automated staffing rosters which interface with the Trust's ESR system to process leave, absence and payroll. This ensures that managers have the tools at their disposal to ensure services are staffed safely with the required grades of staff and necessary skill and consequently has an impact on improved patient care.
The team also work closely with the Trust's software provider to ensure rostering systems are being utilised fully and are regularly involved in projects and pilots to trial new and more developed ways of rostering.
The position is full time, 37.5 hours per week fixed term for up to 10 months covering maternity leave. Office hours are open from 8am - 6pm Monday to Friday.
Please be advised this post may close early due to the number of applicants.
Interview Date: Thursday, 12th September 2024
Main duties of the job
The role will include working to tight deadlines and timescales whilst developing and maintaining effective communication.
We know how important it is to ensure that services have safe levels of staffing in order to meet the needs of our patients whilst meeting the rostering needs of our workforce.
We need a customer focussed and flexible individual to join the team so that we can continue to meet the demand of e-Resourcing requirements that exists in our services.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES
- To deliver training to clinical and non-clinical staff.
- To work closely with the e-Resourcing Administrators and e-Resourcing Team Leader to ensure all tasks are completed or escalated to the Resourcing Manager.
- To assist with rotation planning and co-ordination.
- To support all new system upgrades by pre-testing new versions and ensure data integrity and quality.
- Participate in staff meetings and training initiatives as required.
PROJECTS
- To be a member of e-Rostering and provide an efficient administration support to the e-Resourcing Administrators.
- To deal with the telephone, e-mail, and written communications for the team.
- Review requests through email/telephone for roster support and take action ensuring difficulties are reported to the e-Resourcing Administrator if further action is required.
- Provide support to the e-Resourcing Administrators to ensure all required data is available at each phase of the project to enable it to be input into the systems database.
- Work with Ward Managers/Rostering Leads to effectively manage the rostering systems across the Organisation.
- To ensure positive promotion of all e-Resourcing activity, utilising a variety of communication channels to maximise engagement across the organisation.
TRAINING
- Provide agreed training, and training materials required to ensure effective implementation of the systems across the Organisation.
- To provide on-going training and support to users Trust-wide.
- To refer to the Electronic Systems Administrators for support with complex system queries.
Job description
Job responsibilities
KEY DUTIES
- To deliver training to clinical and non-clinical staff.
- To work closely with the e-Resourcing Administrators and e-Resourcing Team Leader to ensure all tasks are completed or escalated to the Resourcing Manager.
- To assist with rotation planning and co-ordination.
- To support all new system upgrades by pre-testing new versions and ensure data integrity and quality.
- Participate in staff meetings and training initiatives as required.
PROJECTS
- To be a member of e-Rostering and provide an efficient administration support to the e-Resourcing Administrators.
- To deal with the telephone, e-mail, and written communications for the team.
- Review requests through email/telephone for roster support and take action ensuring difficulties are reported to the e-Resourcing Administrator if further action is required.
- Provide support to the e-Resourcing Administrators to ensure all required data is available at each phase of the project to enable it to be input into the systems database.
- Work with Ward Managers/Rostering Leads to effectively manage the rostering systems across the Organisation.
- To ensure positive promotion of all e-Resourcing activity, utilising a variety of communication channels to maximise engagement across the organisation.
TRAINING
- Provide agreed training, and training materials required to ensure effective implementation of the systems across the Organisation.
- To provide on-going training and support to users Trust-wide.
- To refer to the Electronic Systems Administrators for support with complex system queries.
Person Specification
Qualifications
Essential
- Experience of working with specialist IT/HR systems acquired through formal training and/or experience to diploma level and/or equivalent qualification
- NVQ level 3 in Administration or equivalent level of knowledge
Knowledge and experience
Essential
- Experience of working in an administration role
- Experience of working with electronic systems
- Experience in providing advice on systems, policies and procedures
Desirable
- Experience of working in a customer service environment and providing helpdesk advice
- Experience of working in the NHS
- Experience of manging own workload and working to deadlines
- Knowledge of Agenda for Change and Medical & Dental Terms and Conditions
- Experience of delivering training
Skills
Essential
- Good organisational skills including the ability to work to conflicting deadlines
- Excellent communications skills
- Ability to use initiative
- Ability to maintain strict confidentiality
- Excellent attention to details, e.g. data input and analysis
- Ability to identify and problem solve including an awareness of when to escalate to management
- Well-honed I.T. skills including Word, Excel, PowerPoint, ESR and software packages e.g. MS Project
Person Specification
Qualifications
Essential
- Experience of working with specialist IT/HR systems acquired through formal training and/or experience to diploma level and/or equivalent qualification
- NVQ level 3 in Administration or equivalent level of knowledge
Knowledge and experience
Essential
- Experience of working in an administration role
- Experience of working with electronic systems
- Experience in providing advice on systems, policies and procedures
Desirable
- Experience of working in a customer service environment and providing helpdesk advice
- Experience of working in the NHS
- Experience of manging own workload and working to deadlines
- Knowledge of Agenda for Change and Medical & Dental Terms and Conditions
- Experience of delivering training
Skills
Essential
- Good organisational skills including the ability to work to conflicting deadlines
- Excellent communications skills
- Ability to use initiative
- Ability to maintain strict confidentiality
- Excellent attention to details, e.g. data input and analysis
- Ability to identify and problem solve including an awareness of when to escalate to management
- Well-honed I.T. skills including Word, Excel, PowerPoint, ESR and software packages e.g. MS Project
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
