Job summary
We are currently expanding our team in ED Reception.
We are looking for an enthusiastic, well-motivated individual to join our busy Emergency Department.
The successful candidate will need to possess excellent communication skills and must be able to work under pressure.
Working with minimal supervision the candidate must be able to use their own initiative.
Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.
Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults' andchildren's accident and emergency services, intensive care and a range of medical and surgical specialities. Women's and children's services,including maternity, are provided at Ormskirk hospital.
The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West,North Wales and the Isle of Man.
The Trust also provides sexual health services for the Metropolitan Borough of Sefton.
Main duties of the job
The successful candidate will need to be flexible to covertheir colleagues' shifts for annual leave and sickness.
Keyboard skills are essential and previous experience of the Patient Administration System would be an advantage although training will be given.
The successful candidate will be expected to work 15 hours per week over a 24 hour period which will include days, nights, weekends and BankHolidays.
This post will be subject to a Standard DBS Check.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available.
Job description
Job responsibilities
Please see job description for full details of role responsibilities:
Advertising Date: 22nd May 2024
Closing Date: 31st May 2024
Shortlisting Date: 3rd May 2024
Proposed Interview Date: 7th June 2024
Please note this vacancy may close early upon receipt of sufficient applications
Job description
Job responsibilities
Please see job description for full details of role responsibilities:
Advertising Date: 22nd May 2024
Closing Date: 31st May 2024
Shortlisting Date: 3rd May 2024
Proposed Interview Date: 7th June 2024
Please note this vacancy may close early upon receipt of sufficient applications
Person Specification
Emotional Effort
Essential
- Occasional requirement to deal with distressed patients
Skills and Abilities
Essential
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient's enquiries.
- Good organisational skills.
- Ability to prioritise own workload.
- Ability to recognise and solve problems and identify when further advice is required.
- Excellent interpersonal skills with ability to use tact and diplomacy
- Detail oriented and able to meet deadlines.
- Good understanding of confidentiality.
- Good verbal and written communication and telephone skills
Desirable
- Previous NHS Experience
- NVQ in Customer Service
Mental Effort
Essential
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
Qualifications
Essential
- Educated to GCSE level or equivalent experience.
- European Computer Driving Licence (ECDL)
- NVQ 2 in Customer service.
Knowledge & Experience
Essential
- Data entry experience.
- Good knowledge of Administrative Systems.
- Previous reception experience.
- Experience dealing with customers.
- Experience dealing with complaints.
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
Person Specification
Emotional Effort
Essential
- Occasional requirement to deal with distressed patients
Skills and Abilities
Essential
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient's enquiries.
- Good organisational skills.
- Ability to prioritise own workload.
- Ability to recognise and solve problems and identify when further advice is required.
- Excellent interpersonal skills with ability to use tact and diplomacy
- Detail oriented and able to meet deadlines.
- Good understanding of confidentiality.
- Good verbal and written communication and telephone skills
Desirable
- Previous NHS Experience
- NVQ in Customer Service
Mental Effort
Essential
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
Qualifications
Essential
- Educated to GCSE level or equivalent experience.
- European Computer Driving Licence (ECDL)
- NVQ 2 in Customer service.
Knowledge & Experience
Essential
- Data entry experience.
- Good knowledge of Administrative Systems.
- Previous reception experience.
- Experience dealing with customers.
- Experience dealing with complaints.
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
