Job summary
This is an exciting opportunity to join the Urology team at Southport & Ormskirk hospital sites .
The post holder will be an integral part of the Urology team, who assist, support and co-ordinate the pathway for patients who have completed primary treatment of prostate cancer.
A large part of the role is providing administrative and coordination support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway.
The successful applicant will ensure the efficient channelling and close co-ordination of the patient follow-up pathway ensuring robust communication betweenmedical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff andoncology teams.
You will need to be able to demonstrate excellent communication, interpersonal, organisational and IT skills and be willing to undertake ongoingtraining and development.
We welcome applications from caring, motivated healthcare assistants, experience with Oncology and Urology patients would be an advantage but not essential.
Main duties of the job
The post holder will work closely with the Urology CNS team to deliver outstanding care to the prostate cancer patients already registered and established on the remote risk stratification scheme.
They will be expected to provide patients and carers with emotional, physical and spiritual support during their cancer journey.
They will be expected to arrange the patients blood tests, collate results, collect health questionnaires, set up virtual clinics and then liaise with the CNS team.
Please see Job overview & attached Job description for further information
Applicants are encouraged to contact a member of the team for more information or any questions they may have.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits.
Job description
Job responsibilities
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all routine enquiries facilitating communication and information flow, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both papers and electronic.
- Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
- Liaise with GPs/cancer services as appropriate.
- Liaise with patients and other consultants secretaries.
- Specifically assist the CNSs in co-ordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways.
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with CNS when non-routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or signpost to other sources of support.
- Liaise closely with the MDT co-ordinator ensuring robust systems of notification and where appropriate co-ordinate transfer of care.
- Co-ordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration or an emergency situation by alerting other members of the team.
Advertising date: 19th February 2024
Closing date: 27th February 2024
Shortlisting date: 28th February 2024
Interview date: 8th March 2024
Job description
Job responsibilities
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all routine enquiries facilitating communication and information flow, initiating and responding to correspondence and resolving enquiries.
- Organising incoming and outgoing mail both papers and electronic.
- Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
- Liaise with GPs/cancer services as appropriate.
- Liaise with patients and other consultants secretaries.
- Specifically assist the CNSs in co-ordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways.
- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with CNS when non-routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or signpost to other sources of support.
- Liaise closely with the MDT co-ordinator ensuring robust systems of notification and where appropriate co-ordinate transfer of care.
- Co-ordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration or an emergency situation by alerting other members of the team.
Advertising date: 19th February 2024
Closing date: 27th February 2024
Shortlisting date: 28th February 2024
Interview date: 8th March 2024
Person Specification
Qualifications
Essential
- Good General Education with GCSE English and Mathematics.
- ECDL or equivalent experience.
Desirable
- NVQ in Care or similar.
- Evidence of continued role development.
- Willing to undertake Macmillan learning and development courses
- Basic counselling.
Experience
Essential
- Relevant Health or Social Care experience.
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology.
- Understanding of person-centred care.
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK.
- Experience co-ordinating a patient workload.
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies.
- Knowledge of relevant cancer treatments, interventions and terminology.
- Experience of coaching/teaching patients and carers.
Skills
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise work and work of others.
- Possess excellent communication skills.
- Effective organisation skills.
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills.
- Practical problem solving skills
Desirable
- Able to use own initiative and work without supervision.
Person Specification
Qualifications
Essential
- Good General Education with GCSE English and Mathematics.
- ECDL or equivalent experience.
Desirable
- NVQ in Care or similar.
- Evidence of continued role development.
- Willing to undertake Macmillan learning and development courses
- Basic counselling.
Experience
Essential
- Relevant Health or Social Care experience.
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology.
- Understanding of person-centred care.
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK.
- Experience co-ordinating a patient workload.
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies.
- Knowledge of relevant cancer treatments, interventions and terminology.
- Experience of coaching/teaching patients and carers.
Skills
Essential
- Able to use own initiative and work without supervision.
- Able to prioritise work and work of others.
- Possess excellent communication skills.
- Effective organisation skills.
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills.
- Practical problem solving skills
Desirable
- Able to use own initiative and work without supervision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
