Job summary
We are a friendly small community IV team based in Rainhill Clinic.
We are looking for a flexible hardworking person who enjoys working as part of a team but equally happy to work alone.
The successful candidate will help to support the team by providing comprehensive administrative and clerical duties.
Hours can be negotiated to suit both the successful candidate and the service.
Main duties of the job
To provide comprehensive administrative and clerical duties to support service delivery.
To assist with Housekeeping duties ordering and stock control of supplies
Reception duties including telephone and all general enquiries
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
Reception Duties
- To receive all visitors to the community clinic, deal with enquiries and ensure the visitors book is completed.
- Receive all telephone calls, redirecting calls, or taking and passing on of messages as appropriate.
- To be first point of contact for patient enquiries, helping to resolve if able.
ADMINISTRATIVE RESPONSIBILITIES
Administrative and Clerical
- Assist with arrangements for IV Nurses, ensuring all work resulting from clinics is dealt with in a timely manner
- Assist with admin and clerical support to IV Team
- Assisting with patient records in accordance with relevant policies and protocols.
- To undertake filing and records management duties.
- To undertake faxing/photocopying duties as required.
- To report buildings maintenance/repairs to the relevant department/s and completion of necessary forms.
- Assist with orders and maintaining stationery and clinical stocks.
- Maintain the clinic diary with booking of clinic rooms as and when necessary
IT Skills
- To ensure database for appointments is being operated efficiently and effectively and that all letters and appointments are produced on a regular basis.
- To be competent in the use of Microsoft word and Microsoft office packages for producing signs/leaflets/labels as and when required
- To be competent in the use of Electronic patient record (EPR)
Communication
- To communicate information to people who may have barriers to understanding such as deafness/infirmity/learning difficulties.
- To inform patients directly when their appointments have to be cancelled/rearranged, sometimes at very short notice.
Mailing Duties
- Assist with distribution of incoming mail and collect/action outgoing mail
The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.
TEACHING & TRAINING RESPONSIBILITIES
- The post holder must attend any training that is identified as mandatory to their role.
Job description
Job responsibilities
KEY DUTIES
Reception Duties
- To receive all visitors to the community clinic, deal with enquiries and ensure the visitors book is completed.
- Receive all telephone calls, redirecting calls, or taking and passing on of messages as appropriate.
- To be first point of contact for patient enquiries, helping to resolve if able.
ADMINISTRATIVE RESPONSIBILITIES
Administrative and Clerical
- Assist with arrangements for IV Nurses, ensuring all work resulting from clinics is dealt with in a timely manner
- Assist with admin and clerical support to IV Team
- Assisting with patient records in accordance with relevant policies and protocols.
- To undertake filing and records management duties.
- To undertake faxing/photocopying duties as required.
- To report buildings maintenance/repairs to the relevant department/s and completion of necessary forms.
- Assist with orders and maintaining stationery and clinical stocks.
- Maintain the clinic diary with booking of clinic rooms as and when necessary
IT Skills
- To ensure database for appointments is being operated efficiently and effectively and that all letters and appointments are produced on a regular basis.
- To be competent in the use of Microsoft word and Microsoft office packages for producing signs/leaflets/labels as and when required
- To be competent in the use of Electronic patient record (EPR)
Communication
- To communicate information to people who may have barriers to understanding such as deafness/infirmity/learning difficulties.
- To inform patients directly when their appointments have to be cancelled/rearranged, sometimes at very short notice.
Mailing Duties
- Assist with distribution of incoming mail and collect/action outgoing mail
The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.
TEACHING & TRAINING RESPONSIBILITIES
- The post holder must attend any training that is identified as mandatory to their role.
Person Specification
Qualifications
Essential
- NVQ II in administration and/or equivalent qualification and/or experience
Knowledge & Experience
Essential
- Significant experience of working in a clinic environment
- Ability to work on own initiative and under direction as part of a busy IV service
- Ability to work under pressure
Skills
Essential
- Competent in the use of IT/word processing and Microsoft office packages
- Ability to maintain records / filing systems
- Ability to undertake a range of general office duties including faxing/photocopying/stock control.
Desirable
- Ability to manage patient referrals on electronic paper record.
- Competent in the use of SBS ordering system.
Other
Essential
- The ability to work flexibly in accordance with service needs.
Person Specification
Qualifications
Essential
- NVQ II in administration and/or equivalent qualification and/or experience
Knowledge & Experience
Essential
- Significant experience of working in a clinic environment
- Ability to work on own initiative and under direction as part of a busy IV service
- Ability to work under pressure
Skills
Essential
- Competent in the use of IT/word processing and Microsoft office packages
- Ability to maintain records / filing systems
- Ability to undertake a range of general office duties including faxing/photocopying/stock control.
Desirable
- Ability to manage patient referrals on electronic paper record.
- Competent in the use of SBS ordering system.
Other
Essential
- The ability to work flexibly in accordance with service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
