Mersey and West Lancashire Teaching Hospitals NHS Trust

Endoscopy Scheduler

Information:

This job is now closed

Job summary

Endoscopy Scheduling Officer

Permanent

Full Time - 37.5 hours per week

Monday 12.00 - 20.00

Tuesday 09.00 - 17.00

Wednesday 12.00 - 20.00

Thursday 09.00 - 17.00

Friday 09.00 - 17.00

We are looking for a motivated individual to join our team of endoscopy schedulers working within our busy endoscopy booking office. If you are eager to learn, have a flexible approach to work and are reliable and enthusiastic, we would like to hear from you.

The role involves the booking of patients needing endoscopy in accordance with all Diagnostic, RTT and Cancer Targets.

You will be working as part of a friendly, welcoming and expert Multidisciplinary Endoscopy Team who are enthusiastic and encouraging in a happy working environment. Mentoring, training and guidance will be provided to the successful candidate.

The successful candidate will also work closely with both Medical and Nursing Staff within the department, who think of the Patient first and always uphold the Trusts values.

Main duties of the job

To analyse and manage waiting lists to enable planning of patient procedure dates ensuring that Diagnostic, RTT and Cancer Targets are met.

To communicate appointment related information to the patient by phone. Issuing letters and bowel preparation to booked patients.

To track and retrieve referrals and associated records in a timely manner.

You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Medway) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.

About us

The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

  • CAREthat is evidence based, high quality and compassionate
  • SAFETY that is of the highest standards
  • COMMUNICATION that is open, inclusive and respectful
  • SYSTEMS that are efficient, patient centred and reliable
  • PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

  • Trust rated Outstanding by CQC Inspection August 2018
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits.

Details

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

347-5430647-A

Job locations

Ormskirk

Wigan Road

Ormskirk

L39 2AZ


Job description

Job responsibilities

Advertising Date: 2nd October 2023

Closing Date: 19th October 2023

Shortlisting Date: 20th October 2023

Interview Date: 2nd November 2023

Please see attached Job Description for full details.

Please be advised that this vacancy may close early upon receipt of sufficient applications

Job description

Job responsibilities

Advertising Date: 2nd October 2023

Closing Date: 19th October 2023

Shortlisting Date: 20th October 2023

Interview Date: 2nd November 2023

Please see attached Job Description for full details.

Please be advised that this vacancy may close early upon receipt of sufficient applications

Person Specification

Qualifications

Essential

  • Educated to GCSE/NVQ level 2/3 or able to demonstrate equivalent level of knowledge
  • NVQ level 3 or equivalent

Desirable

  • ECDL

Experience

Essential

  • Knowledge of patient administration and other relevant systems acquired through training or experience
  • Knowledge of RTT, Diagnostic and Cancer Target wait times

Desirable

  • Knowledge of wait time targets
  • Previous NHS/Customer Care Experience

Skills/Abilities

Essential

  • Able to organise own workload
  • Proven ability to communicate well, both written and oral, relating effectively to patients and staff members
  • Good communication and interpersonal skills with patients and service users
  • Ability to deal with queries from patients and multi-disciplinary teams
Person Specification

Qualifications

Essential

  • Educated to GCSE/NVQ level 2/3 or able to demonstrate equivalent level of knowledge
  • NVQ level 3 or equivalent

Desirable

  • ECDL

Experience

Essential

  • Knowledge of patient administration and other relevant systems acquired through training or experience
  • Knowledge of RTT, Diagnostic and Cancer Target wait times

Desirable

  • Knowledge of wait time targets
  • Previous NHS/Customer Care Experience

Skills/Abilities

Essential

  • Able to organise own workload
  • Proven ability to communicate well, both written and oral, relating effectively to patients and staff members
  • Good communication and interpersonal skills with patients and service users
  • Ability to deal with queries from patients and multi-disciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk

Wigan Road

Ormskirk

L39 2AZ


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk

Wigan Road

Ormskirk

L39 2AZ


Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiting Manager

Debbie Foster

dfoster6@nhs.net

01695656471

Details

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

347-5430647-A

Job locations

Ormskirk

Wigan Road

Ormskirk

L39 2AZ


Supporting documents

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