Job summary
This unique role, in partnership with specialist charity, the Anne Robson Trust (1178352), will sit across the existing volunteer service and the EOL care team. The primary purpose of the role is to project manage, design and implement an EOL care volunteering service. This new service within the Trust will require excellent organisational, communication, networking and people skills.
The post holder, with support from Volunteer Services Manager and the Anne Robson Trust, will be required to attract, recruit, train, induct and manage a group of Butterfly Volunteers. The aim of this new service is to provide company and companionship to patients who are in the last days and hours of their life, and also to support their family and friends.
The post holder will work in partnership with specialist palliative care, volunteer services, ward staff and other Trust teams to ensure patients and their families are aware of the Butterfly Volunteer service and are able to access support when required.
The project will take place St Helens and Knowsley Teaching Hospitals NHS Trust, Whiston Hospital and once evidenced by specific outcome measures and appropriate funding may be extended across to include the Southport Hospital site.
This advert may close early if sufficient number of applications are received.
Main duties of the job
- Attend intensive training for the role with the Anne Robson Trust team, usually delivered at their offices in Stevenage, Hertfordshire.
- With support from Volunteer Services and the Anne Robson Trust attract, recruit, train, induct and manage a group of Butterfly volunteers.
- Organise training, ensuring that all mandatory requirements are met.
- To establish good working relationships with relevant stakeholders to ensure smooth running of the service.
- Attend End of Life Steering Group Meetings providing relevant updates and contribute to the general improvement of EOL services.
- Liaise and establish good working relationship with Chaplaincy Team and Bereavement Services.
- Liaise daily with Specialist Palliative Care & End of Life team and ward staff to ensure that patients whose care is being supported by the Individualised Care and Communication Record (ICCR) are referred to the Butterfly Volunteer team, as appropriate.
- Provide regular contact and support to Butterfly Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- Record "soft" mentoring sessions with each member of the Butterfly Volunteer team at least once every four shifts.
- Provide emotional and pastoral support to team of Butterfly Volunteers and in time, implement a "Buddy" system whereby they support each other.
- Attend relevant meetings, participate in discussions, and raise the profile of Butterfly Volunteers supporting patients at the end of life, and their families.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
- Attend intensive training for the role with the Anne Robson Trust team, usually delivered at their offices in Stevenage, Hertfordshire.
- With support from Volunteer Services and the Anne Robson Trust attract, recruit, train, induct and manage a group of Butterfly volunteers.
- Organise training, ensuring that all mandatory requirements are met.
- To establish good working relationships with relevant stakeholders to ensure smooth running of the service.
- Attend End of Life Steering Group Meetings providing relevant updates and contribute to the general improvement of EOL services.
- Liaise and establish good working relationship with Chaplaincy Team and Bereavement Services.
- Liaise daily with Specialist Palliative Care & End of Life team and ward staff to ensure that patients whose care is being supported by the Individualised Care and Communication Record (ICCR) are referred to the Butterfly Volunteer team, as appropriate.
- Provide regular contact and support to Butterfly Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- Record soft mentoring sessions with each member of the Butterfly Volunteer team at least once every four shifts.
- Provide emotional and pastoral support to team of Butterfly Volunteers and in time, implement a Buddy system whereby they support each other.
- Attend relevant meetings, participate in discussions, and raise the profile of Butterfly Volunteers supporting patients at the end of life, and their families.
- Run regular audits to ensure that all Butterfly Volunteers are covering required shifts per month and are providing correctly completed feedback forms for each patient they visit.
- Understand, respect, and implement confidentiality, and Privacy Regulations by attending relevant training, obtaining relevant advice and acting in accordance with such guidance at all times.
- Ensure all volunteering activities meet with the Trusts service needs and are carried out in line with policies regarding health and safety, legal requirements, environmental, equal opportunity policies and general duty of care.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- No specific clinical and/or professional responsibilities required for this role.
ADMINISTRATIVE RESPONSIBILITIES
- Attend regular 1-1s with line manager.
- Provide monthly data reports to the Anne Robson Trust as per the Memorandum of Agreement.
- Ensure adequate cover is in place to provide support to Butterfly Volunteers during post holders annual leave/sickness.
TEACHING & TRAINING RESPONSBILITIES
- Take part in regular recruitment events to aid recruitment to ensure that there is a fair representation from all local communities.
- Receive and process queries.
- Lead on the arrangement of appointments for interviews so that the individual is made aware if they have been progressed to the next stage of the recruitment process.
- Provide on-going support for Butterfly Volunteers, including 1-1s to ensure effective recruitment and role satisfaction and recording this in information systems.
LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
- Maintain accurate data collection and produce, monthly and quarterly reports on service activity.
- Feedback into wider team, reporting on performance, contributing to project development and attending team meetings.
- Supervise volunteers within the service and ensure accurate data is being recorded.
- Intervene at initial stages of conflict, grievances and complaints and manage as appropriate, reviewing Volunteer placements where problems arise, and arranging transfer, redeployment via the Volunteer Services team or effective dismissal as necessary.
- Attend out of hours meetings.
- Have flexibility in working hours which may change on a weekly basis depending on the needs of the service/volunteers.
- In time, the post-holder may be required to be available to support Butterfly Volunteers outside normal working hours, including some weekends.
- Attend monthly virtual meetings with the Anne Robson Trust team and End of Life Volunteer Coordinators from other partner NHS Trusts.
FINANCIAL RESPONSIBILITY
- The post holder will have no financial responsibility, other than advising staff/services on processes for reimbursement of volunteer expenses.
RESEARCH & AUDIT
- To support reporting of safeguarding concerns within volunteer activity for the Trust.
- Be responsible for monitoring patient, staff and volunteer feedback and satisfaction with overall service.
- To ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to, that volunteers are not placed in situations which paid staff are expected to handle or asked to perform duties outside of their role description.
Job description
Job responsibilities
KEY DUTIES
- Attend intensive training for the role with the Anne Robson Trust team, usually delivered at their offices in Stevenage, Hertfordshire.
- With support from Volunteer Services and the Anne Robson Trust attract, recruit, train, induct and manage a group of Butterfly volunteers.
- Organise training, ensuring that all mandatory requirements are met.
- To establish good working relationships with relevant stakeholders to ensure smooth running of the service.
- Attend End of Life Steering Group Meetings providing relevant updates and contribute to the general improvement of EOL services.
- Liaise and establish good working relationship with Chaplaincy Team and Bereavement Services.
- Liaise daily with Specialist Palliative Care & End of Life team and ward staff to ensure that patients whose care is being supported by the Individualised Care and Communication Record (ICCR) are referred to the Butterfly Volunteer team, as appropriate.
- Provide regular contact and support to Butterfly Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- Record soft mentoring sessions with each member of the Butterfly Volunteer team at least once every four shifts.
- Provide emotional and pastoral support to team of Butterfly Volunteers and in time, implement a Buddy system whereby they support each other.
- Attend relevant meetings, participate in discussions, and raise the profile of Butterfly Volunteers supporting patients at the end of life, and their families.
- Run regular audits to ensure that all Butterfly Volunteers are covering required shifts per month and are providing correctly completed feedback forms for each patient they visit.
- Understand, respect, and implement confidentiality, and Privacy Regulations by attending relevant training, obtaining relevant advice and acting in accordance with such guidance at all times.
- Ensure all volunteering activities meet with the Trusts service needs and are carried out in line with policies regarding health and safety, legal requirements, environmental, equal opportunity policies and general duty of care.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
- No specific clinical and/or professional responsibilities required for this role.
ADMINISTRATIVE RESPONSIBILITIES
- Attend regular 1-1s with line manager.
- Provide monthly data reports to the Anne Robson Trust as per the Memorandum of Agreement.
- Ensure adequate cover is in place to provide support to Butterfly Volunteers during post holders annual leave/sickness.
TEACHING & TRAINING RESPONSBILITIES
- Take part in regular recruitment events to aid recruitment to ensure that there is a fair representation from all local communities.
- Receive and process queries.
- Lead on the arrangement of appointments for interviews so that the individual is made aware if they have been progressed to the next stage of the recruitment process.
- Provide on-going support for Butterfly Volunteers, including 1-1s to ensure effective recruitment and role satisfaction and recording this in information systems.
LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
- Maintain accurate data collection and produce, monthly and quarterly reports on service activity.
- Feedback into wider team, reporting on performance, contributing to project development and attending team meetings.
- Supervise volunteers within the service and ensure accurate data is being recorded.
- Intervene at initial stages of conflict, grievances and complaints and manage as appropriate, reviewing Volunteer placements where problems arise, and arranging transfer, redeployment via the Volunteer Services team or effective dismissal as necessary.
- Attend out of hours meetings.
- Have flexibility in working hours which may change on a weekly basis depending on the needs of the service/volunteers.
- In time, the post-holder may be required to be available to support Butterfly Volunteers outside normal working hours, including some weekends.
- Attend monthly virtual meetings with the Anne Robson Trust team and End of Life Volunteer Coordinators from other partner NHS Trusts.
FINANCIAL RESPONSIBILITY
- The post holder will have no financial responsibility, other than advising staff/services on processes for reimbursement of volunteer expenses.
RESEARCH & AUDIT
- To support reporting of safeguarding concerns within volunteer activity for the Trust.
- Be responsible for monitoring patient, staff and volunteer feedback and satisfaction with overall service.
- To ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to, that volunteers are not placed in situations which paid staff are expected to handle or asked to perform duties outside of their role description.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
Desirable
- Knowledge of End of Life or Palliative medicine, acquired through study or experience.
Knowledge & Experience
Essential
- A commitment to eliminating inequalities for service users, carers and promoting inclusion of protected groups.
Desirable
- Knowledge and experience of recruiting, training, supporting, and managing volunteers and/or staff.
- Experience of working with volunteers and an understanding of the opportunities and challenges this can bring.
- Knowledge of volunteer policies and good practice.
- Experience of working in a health or social care or related environment.
- Experience of working collaboratively with a range of a service users, carers, staff and other stakeholders.
- An understanding of the current agenda surrounding volunteering at national and regional level or willingness to learn.
Skills
Essential
- Excellent written communication, verbal, negotiation, and networking skills.
- Able to work at a detailed level, make necessary changes or recommend changes where these have an impact on outcomes
- Able to work confidently and calmly with people at times when they are upset or angry.
- Ability to prioritise activities to ensure efficient delivery of volunteer work.
- Ability to analyse data to inform service improvements.
- Ability to identify problems and find solutions that deliver best outcomes for the service and for volunteers.
- Ability to work on own and as a member of a team.
- Ability to use Microsoft Office
Other
Essential
- Willingness to learn new information systems to use patient identifiable details.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
Desirable
- Knowledge of End of Life or Palliative medicine, acquired through study or experience.
Knowledge & Experience
Essential
- A commitment to eliminating inequalities for service users, carers and promoting inclusion of protected groups.
Desirable
- Knowledge and experience of recruiting, training, supporting, and managing volunteers and/or staff.
- Experience of working with volunteers and an understanding of the opportunities and challenges this can bring.
- Knowledge of volunteer policies and good practice.
- Experience of working in a health or social care or related environment.
- Experience of working collaboratively with a range of a service users, carers, staff and other stakeholders.
- An understanding of the current agenda surrounding volunteering at national and regional level or willingness to learn.
Skills
Essential
- Excellent written communication, verbal, negotiation, and networking skills.
- Able to work at a detailed level, make necessary changes or recommend changes where these have an impact on outcomes
- Able to work confidently and calmly with people at times when they are upset or angry.
- Ability to prioritise activities to ensure efficient delivery of volunteer work.
- Ability to analyse data to inform service improvements.
- Ability to identify problems and find solutions that deliver best outcomes for the service and for volunteers.
- Ability to work on own and as a member of a team.
- Ability to use Microsoft Office
Other
Essential
- Willingness to learn new information systems to use patient identifiable details.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
