Job summary
We currently have an exciting opportunity for a HR Team Manager to join the team based at Jubilee Court, St Helens.
Our key priorities are to ensure the efficient, professional and integrated 'one stop' service for all our stakeholders including Host Trusts and our Educational Stakeholders.
This is an excellent opportunity for someone who has a proven record of providing team management and also providing general HR advice to service users. Ideally you will have a good working knowledge of Medical & Dental terms and conditions of service but this is not essential.
We are an experienced and award winning Lead Employer employing c.12500 Doctors and Dentists in Training for NHS England across 8 regions (North West, East & West Midlands, East of England, Thames Valley and London & South East) with this model being established since 2010, and we are responsible for their recruitment and employment.
Main duties of the job
The post holder will ensure that relationships are built and maintained with all customers across the range of services provided facilitating the wider Lead Employer HR service and to work in partnership with the wider Lead Employer HR teams.
With the assistance of the Area Team Leaders the post-holder will monitor and manage the area teams against standard operating procedures and department key performance indicators to ensure adherence to legislation, NHSLA, CQC and best practice such that those KPIs are fully met.
The post holder will ensure that all people issues are dealt with in an effective and respectful manner; including grievances, disciplinaries, capability issues, long term sickness or other attendance management issues, sensitive issues effecting individual members of staff etc.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
- To manage activities of Employment Services Teams.
- Work with Area Team Leaders to plan and prioritise team service plans.
- Ensure the day-to-day delivery of service by the Area Team Leader
- Monitor and manage timekeeping, attendance and conduct and undertake any necessary actions in line with service policy with the assistance of the Area Team Leader
- Support the Area Team Leader with regular communication and planning meetings.
- Ensure ES teams are fully briefed on all policies and relevant practices including NHS pre-employment standards.
- Provide guidance to the ES teams with more complex queries such as pay protection or rotational issues for example.
- Support individuals continuous development through 1:1s and appraisals.
- Ensure team members compliance with the Trusts requirements for training including delivery of training to the team on policies and processes specific to the department.
- Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently, e.g., trainees, staff, and managers.
- Support staff in the interpretation of recruitment policies and procedures including pre-employment checks. Refer complex or highly sensitive matters to the Head of Service Delivery.
- Working with the management team to ensure resources are effectively managed within each team and undertake recruitment as required.
- Contribute to the continuous improvement in the efficiency and effectiveness of the HR Directorate.
- Working with the Head of Service Delivery to seek customer service feedback from the service users and make recommendations for further improvements on the pre-employment process.
- Assist users/managers in considering how they can optimise the workforce information available.
- Maintain monitoring systems including responsiveness and customer service standards.
- Investigate complaints about employment services when required, providing feedback to complainants, and implementing any necessary changes to aid service improvement.
- Provide regular management information to Management Team on all aspects.
- Maximise the performance of the Area Teams dealing with any shortfalls and performance issues that arise as a consequence.
- Ensure ES teams are compliant in all areas such as woven report, reconciliation reports and provide assurances to the ES management team.
- Ensure paper based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies.
- Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities, and other HR related legislation as appropriate.
- Ensure all evidence is being stored appropriately for NHSLA, UKBA and CQC assessments.
- Ensure data protection and confidentiality is maintained.
- Ensure all staff are recruited in line with Trust recruitment policies and procedures and ensure pre and post checks are processed. Escalate to the Head of Service Delivery when appropriate.
- Monitor and control service standards within the HR Area Teams, review on an ongoing basis and put forward process improvement recommendations.
- Manage first level grievance hearings, disciplinary investigations or hearings, capability hearings, attendance management stage and level hearings, long term sickness absence consultations etc, escalating where necessary to the Head of Service Delivery.
- Manage attendance management, in a timely manner undertaking return to work interviews, or for basic return to work interviews delegate to the Area Team Leader.
- Ensure stakeholders comply with recruitment and employment best practice, legislation, and contractual obligations.
- Contribute to the design and implementation of administrative policies and procedures to ensure the smooth running of the service.
- Highlight and report service requirements, workforce resource and workload impact.
- Liaise with the Head of Service Delivery on a regular basis to identify and plan the service to ensure the Trusts needs are met.
- Ensure the integrity of Medical Workforce, HR & Recruitment systems by accurate and timely inputting of relevant information.
- Development and maintain HR systems, e.g., recruitment databases and ESR.
- Work in partnership with the Workforce team to continuously improve management reports.
- Monitor accuracy of data entry and take action to ensure standards are maintained.
- Attend internal/external meetings as directed by the Employment Services management team.
- Support and provide input to ongoing projects for ES improvements.
CLINICAL & PROFESSIONAL RESPONSIBILITIES:
- Maintain Professional Registration.
- Adhere to relevant Code of Practice of Professional body.
LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES:
- Line management and supervisory responsibility for ES Team members.
- Includes appraisals, one to ones, ensuring compliance of mandatory training, coaching & mentoring, performance management.
RESEARCH & AUDIT:
Responsible for the audit and assurance of the Safer Employment Policy
Job description
Job responsibilities
KEY DUTIES
- To manage activities of Employment Services Teams.
- Work with Area Team Leaders to plan and prioritise team service plans.
- Ensure the day-to-day delivery of service by the Area Team Leader
- Monitor and manage timekeeping, attendance and conduct and undertake any necessary actions in line with service policy with the assistance of the Area Team Leader
- Support the Area Team Leader with regular communication and planning meetings.
- Ensure ES teams are fully briefed on all policies and relevant practices including NHS pre-employment standards.
- Provide guidance to the ES teams with more complex queries such as pay protection or rotational issues for example.
- Support individuals continuous development through 1:1s and appraisals.
- Ensure team members compliance with the Trusts requirements for training including delivery of training to the team on policies and processes specific to the department.
- Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently, e.g., trainees, staff, and managers.
- Support staff in the interpretation of recruitment policies and procedures including pre-employment checks. Refer complex or highly sensitive matters to the Head of Service Delivery.
- Working with the management team to ensure resources are effectively managed within each team and undertake recruitment as required.
- Contribute to the continuous improvement in the efficiency and effectiveness of the HR Directorate.
- Working with the Head of Service Delivery to seek customer service feedback from the service users and make recommendations for further improvements on the pre-employment process.
- Assist users/managers in considering how they can optimise the workforce information available.
- Maintain monitoring systems including responsiveness and customer service standards.
- Investigate complaints about employment services when required, providing feedback to complainants, and implementing any necessary changes to aid service improvement.
- Provide regular management information to Management Team on all aspects.
- Maximise the performance of the Area Teams dealing with any shortfalls and performance issues that arise as a consequence.
- Ensure ES teams are compliant in all areas such as woven report, reconciliation reports and provide assurances to the ES management team.
- Ensure paper based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies.
- Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities, and other HR related legislation as appropriate.
- Ensure all evidence is being stored appropriately for NHSLA, UKBA and CQC assessments.
- Ensure data protection and confidentiality is maintained.
- Ensure all staff are recruited in line with Trust recruitment policies and procedures and ensure pre and post checks are processed. Escalate to the Head of Service Delivery when appropriate.
- Monitor and control service standards within the HR Area Teams, review on an ongoing basis and put forward process improvement recommendations.
- Manage first level grievance hearings, disciplinary investigations or hearings, capability hearings, attendance management stage and level hearings, long term sickness absence consultations etc, escalating where necessary to the Head of Service Delivery.
- Manage attendance management, in a timely manner undertaking return to work interviews, or for basic return to work interviews delegate to the Area Team Leader.
- Ensure stakeholders comply with recruitment and employment best practice, legislation, and contractual obligations.
- Contribute to the design and implementation of administrative policies and procedures to ensure the smooth running of the service.
- Highlight and report service requirements, workforce resource and workload impact.
- Liaise with the Head of Service Delivery on a regular basis to identify and plan the service to ensure the Trusts needs are met.
- Ensure the integrity of Medical Workforce, HR & Recruitment systems by accurate and timely inputting of relevant information.
- Development and maintain HR systems, e.g., recruitment databases and ESR.
- Work in partnership with the Workforce team to continuously improve management reports.
- Monitor accuracy of data entry and take action to ensure standards are maintained.
- Attend internal/external meetings as directed by the Employment Services management team.
- Support and provide input to ongoing projects for ES improvements.
CLINICAL & PROFESSIONAL RESPONSIBILITIES:
- Maintain Professional Registration.
- Adhere to relevant Code of Practice of Professional body.
LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES:
- Line management and supervisory responsibility for ES Team members.
- Includes appraisals, one to ones, ensuring compliance of mandatory training, coaching & mentoring, performance management.
RESEARCH & AUDIT:
Responsible for the audit and assurance of the Safer Employment Policy
Person Specification
Qualifications
Essential
- Educated to degree level/ or equivalent relevant work experience
- CIPD qualified or equivalent experience or a willingness to work towards CIPD qualification
- Evidence of continuing professional development.
Desirable
- Employment Law Qualification
Knowledge & Experience
Essential
- Operational HR experience gained within unionised environment including recruitment experience
- Experience of managing staff
- Knowledge of Disciplinary, Grievance, Attendance Management and Capability policies and procedures
- Knowledge of employment law and HR best practice
- Understanding of terms and conditions of contracts of employment
Desirable
- Good understanding of the challenges affecting the NHS
- Employee Relations experience
- Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational development
- Experience of working in a HR role in the NHS or public sector organisation
- Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational development
- Knowledge of TUPE legislation
- Knowledge of capacity/ resource planning
Skills
Essential
- Excellent communication skills
- Well organised and ability to work under pressure
- Ability to analyse and interpret HR statistics
- Competent user of Information Technology
- Able to identify areas of improvement in current systems and develop and implement plans to improve processes
- Ability to plan effectively and work to tight deadlines
- Ability to effectively manage team performance
- Ability to challenge ways of working
Desirable
- Re-organisation/ redundancy handling
Person Specification
Qualifications
Essential
- Educated to degree level/ or equivalent relevant work experience
- CIPD qualified or equivalent experience or a willingness to work towards CIPD qualification
- Evidence of continuing professional development.
Desirable
- Employment Law Qualification
Knowledge & Experience
Essential
- Operational HR experience gained within unionised environment including recruitment experience
- Experience of managing staff
- Knowledge of Disciplinary, Grievance, Attendance Management and Capability policies and procedures
- Knowledge of employment law and HR best practice
- Understanding of terms and conditions of contracts of employment
Desirable
- Good understanding of the challenges affecting the NHS
- Employee Relations experience
- Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational development
- Experience of working in a HR role in the NHS or public sector organisation
- Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational development
- Knowledge of TUPE legislation
- Knowledge of capacity/ resource planning
Skills
Essential
- Excellent communication skills
- Well organised and ability to work under pressure
- Ability to analyse and interpret HR statistics
- Competent user of Information Technology
- Able to identify areas of improvement in current systems and develop and implement plans to improve processes
- Ability to plan effectively and work to tight deadlines
- Ability to effectively manage team performance
- Ability to challenge ways of working
Desirable
- Re-organisation/ redundancy handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
