Job summary
Do you have great customer and organisational skills and an interest in digital resources?
We are looking for a Senior Library Assistant to join the Library and Knowledge Service (LKS) team at Whiston Hospital.
The LKS provides high quality evidence and resources, supporting health staff and students with their information and learning needs.
You will have excellent IT and communication skills to help customers use the library facilities, services and resources.
As part of the interview process you will be required to give a short presentation.
Interview date: 30th August 2023
Main duties of the job
- The Senior Library Assistant will support the operational management of the Library and Knowledge Service (LKS) primarily in the area of managing digital resources. Your customer service skills will be required to answer general enquiries and instruct users in accessing online resources.
- You will work collaboratively with the LKS Team to improve services, adapting to change and continually updating your skills and knowledge.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
- Manage the online current awareness service. This includes setting up information feeds, monitoring websites and categorising and disseminating relevant information to library customers.
- Add content to the Library and Knowledge Service website and ensure it is kept up to date.
- Regularly develop content for social media applications to promote library resources and services.
- Manage the Wellbeing Knowledge Box service to deliver resources to wards and departments.
IT
- Use a wide variety of IT packages including Microsoft Office, library management system, website management system, information retrieval systems.
- Help users in accessing library IT systems including the LKS website, library catalogue and online information resources.
- Liaise with outside agencies providing library and knowledge systems to resolve technical issues.
User Support and Training
- Help with enquiry desk duties - answering general enquires, using the library management system to issue and return books, enrolling new members and providing a brief introduction to the service.
- Take part in induction for new library users. This may include formal presentations, attending events or ad hoc sessions within the library.
- Deliver basic training in the use of library facilities, services and online resources.
- Develop user training guides.
Administration
- Administration of NHS OpenAthens accounts.
- Collect and collate library activity statistics.
- Assist with document delivery and interlibrary loan services.
Clinical & Professional Responsibilities
- Ensure adherence to information-related legislation including copyright and data protection.
- Stay apprised of health library developments and legislation, attending appropriate courses and conferences and acquiring new skills as appropriate.
- Ensure all mandatory training is up to date.
This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments.
Job description
Job responsibilities
KEY DUTIES
- Manage the online current awareness service. This includes setting up information feeds, monitoring websites and categorising and disseminating relevant information to library customers.
- Add content to the Library and Knowledge Service website and ensure it is kept up to date.
- Regularly develop content for social media applications to promote library resources and services.
- Manage the Wellbeing Knowledge Box service to deliver resources to wards and departments.
IT
- Use a wide variety of IT packages including Microsoft Office, library management system, website management system, information retrieval systems.
- Help users in accessing library IT systems including the LKS website, library catalogue and online information resources.
- Liaise with outside agencies providing library and knowledge systems to resolve technical issues.
User Support and Training
- Help with enquiry desk duties - answering general enquires, using the library management system to issue and return books, enrolling new members and providing a brief introduction to the service.
- Take part in induction for new library users. This may include formal presentations, attending events or ad hoc sessions within the library.
- Deliver basic training in the use of library facilities, services and online resources.
- Develop user training guides.
Administration
- Administration of NHS OpenAthens accounts.
- Collect and collate library activity statistics.
- Assist with document delivery and interlibrary loan services.
Clinical & Professional Responsibilities
- Ensure adherence to information-related legislation including copyright and data protection.
- Stay apprised of health library developments and legislation, attending appropriate courses and conferences and acquiring new skills as appropriate.
- Ensure all mandatory training is up to date.
This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments.
Person Specification
Qualifications
Essential
- Minimum five GCSEs (grade C/4 or above including Maths and English)
Desirable
- Vocational qualification in Library and Information Studies/other relevant discipline or equivalent experience
- ECDL or equivalent qualification/experience
Knowledge
Essential
- Experience of working in a customer centred environment
- Extensive experience in using MS Office packages including Word, Excel and Outlook
- Knowledge of online resources including academic databases, e-books, e-journals
- Understanding of information-related legislation including copyright and data protection
Desirable
- Experience of working in a library service
- Knowledge of marketing and promotion including use of social media
- Experience of training individuals or small groups
Other
Essential
- Self-motivated - able to work on own initiative
- Work effectively as part of a team
Skills
Essential
- Excellent communication and customer facing skills
- Organisational and prioritisation skills
- Internet searching skills
- Good presentation skills
- Ability to transfer skills/knowledge to others
Person Specification
Qualifications
Essential
- Minimum five GCSEs (grade C/4 or above including Maths and English)
Desirable
- Vocational qualification in Library and Information Studies/other relevant discipline or equivalent experience
- ECDL or equivalent qualification/experience
Knowledge
Essential
- Experience of working in a customer centred environment
- Extensive experience in using MS Office packages including Word, Excel and Outlook
- Knowledge of online resources including academic databases, e-books, e-journals
- Understanding of information-related legislation including copyright and data protection
Desirable
- Experience of working in a library service
- Knowledge of marketing and promotion including use of social media
- Experience of training individuals or small groups
Other
Essential
- Self-motivated - able to work on own initiative
- Work effectively as part of a team
Skills
Essential
- Excellent communication and customer facing skills
- Organisational and prioritisation skills
- Internet searching skills
- Good presentation skills
- Ability to transfer skills/knowledge to others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
