Job summary
This position is open to ALL applications, external applications are WELCOME
This is a fantastic opportunity for a highly skilled and motivated individual with a track record of successfully developing and facilitating organisational development interventions, particularly around leadership and management development. Join a team that can offer a range of exciting and challenging opportunities to develop the culture of our Trust through innovative and creative programmes.
The Trust is currently the only acute Trust in Cheshire and Merseyside, and is one of few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission. Much of this success in built on a high-quality workforce delivering exceptional services.
We aspire to deliver increasingly excellent outcomes for staff engagement and development though a range of innovative L&OD programmes as well as maintaining high performance in delivering corporate objectives.
Join us and help keep STHK a great place to work and at the forefront of outstanding practice. We are recruiting to permanent post for a Learning & Organisational Development Facilitator to join our L&OD team where you will work across the whole Trust to provide quality, cost effective
Interview date: 26th June 2023
Main duties of the job
We are looking for dynamic, results oriented individual who can work well across a number of projects and project lead a number of programmes of work in a busy and demanding healthcare setting.
To identify, develop, deliver and evaluate Learning & Organisational Development (L&OD) programmes aligned to the Trust and local objectives. To work in partnership across the Trust to provide quality, cost effective L&OD development programmes to build a competent and confident workforce. To facilitate development L&OD programmes that initiate change, engaging and developing staff to deliver a person centred culture to improve outcomes for patients and clients.
About us
St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include:
- Acute Trust of the Year - HSJ Awards November 2019
- Trust rates Outstanding by the CQC - Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
- Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)
In the NHS Staff Survey 2022 the Trust scored the highest marks in the following areas;
- Quality of care
- Staff engagement
- Support from managers
Job description
Job responsibilities
KEY DUTIES
- Support the development of the Trusts Leadership and Management Development offer through design of content and delivery of programme modules.
- To facilitate creative and innovative Learning and Organisational Development programmes to engage and inspire learners to develop and enhance skills and knowledge that transfers into improvements in practice in the workplace.
- To deliver, develop and evaluate learning programmes to meet compliance with regulatory and quality standards.
- Design and deliver bespoke OD interventions working with colleagues across the Trust and within the L&OD team.
- Facilitate a range of core L&OD offers including, but not limited to, Team Talks, Appraisal training, Welcome events and others as may be identified.
- To produce effective communications and marketing strategies to promote and engage operational teams in the delivery of effective L&OD solutions with particular reference to leadership and management interventions.
- To highlight key development areas identified from national and local data to inform and shape delivery of L&OD strategies and methodologies.
- To collate analyse, develop, interpret and produce statistical data, information and reports to inform the future planning of L&OD activity across Care Groups/Corporate Services.
- To work in partnership with L&OD Management Teams and Operational Management Teams to evaluate learning programme and projects.
- To work in partnership with L&OD team members and service managers to promote and support the implementation of key engagement activities.
- To work in partnership with L&OD team members and service managers to produce reports, detailed data, information and actions plans via a variety of methods and formats to meet the needs of key stakeholders and board reports.
- To facilitate creative and innovative L&OD programmes and projects to engage and inspire learners to develop and enhance skills and knowledge that transfers into improvements in practice in the workplace.
- To contribute to the design and delivery of innovative and creative cost-effective L&OD service.
- To work across multi-functional teams to facilitate effective delivery of L&OD work priorities and objectives.
- To work in partnership with L&OD Team to develop and deliver a cohesive and inclusive approach to maximise resources effectively and efficiently.
- To produce accurate and timely data, statistics, information, and reports to deliver team Key Performance Indicators (KPIs).
- To work in partnership with L&OD Team to develop and implement effective processes to conduct diagnostic, identification and evaluation of appropriate L&OD programmes and projects to develop a competent and confident workforce.
- To work in partnership with L&OD Team and Care Groups/Corporate Services to support and shape development and implementation of Service workforce plans.
- To maintain a pro-active and holistic understanding of L&OD services to contribute and inform discussions.
- To attend represent L&OD Team attending meetings and providing regular up-dates and reports to inform the future planning of L&OD to meet organisational and local development needs across Care Groups/Corporate Services.
- To participate and contribute to the review, development and implementation of L&OD policies and strategies.
- To evaluation the impact of L&OD programmes/projects across Care Groups/Corporate Services to demonstrate quality and cost effectiveness of programmes.
- To lead in the capacity of an ambassador for L&OD promoting the delivery of services to inform and implement L&OD and Care Groups/Corporate Services strategies.
- Contribute to strategic and local promotional/marketing campaigns and events.
- Maintaining L&OD internet/intranet/extranet pages, staff engagement app and other media platforms to promote the service and accessibility for information.
- Promote and support the delivery of virtual learning and E-Learning.
FINANCIAL RESPONSIBILITY
- Ensuring resources are used in an efficient and effective manner in line with Trust Standing Financial Instructions.
GENERAL DUTIES
- To observe the provisions of and adhere to all Trust policies and procedures.
- To actively participate in the annual performance review to identify personal development needs
- To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.
- To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.
- To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles.
- The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.
- All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.
- You will be expected to undertake the Trusts commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- To ensure that when creating, managing, and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous.
- In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.
- To adhere to relevant Code of Practice of Professional body (if appropriate).
- The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.
- The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trusts continued organisational development.
- To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the gov.uk website. Hard copies are available from the HR Department on request.
The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.
Job description
Job responsibilities
KEY DUTIES
- Support the development of the Trusts Leadership and Management Development offer through design of content and delivery of programme modules.
- To facilitate creative and innovative Learning and Organisational Development programmes to engage and inspire learners to develop and enhance skills and knowledge that transfers into improvements in practice in the workplace.
- To deliver, develop and evaluate learning programmes to meet compliance with regulatory and quality standards.
- Design and deliver bespoke OD interventions working with colleagues across the Trust and within the L&OD team.
- Facilitate a range of core L&OD offers including, but not limited to, Team Talks, Appraisal training, Welcome events and others as may be identified.
- To produce effective communications and marketing strategies to promote and engage operational teams in the delivery of effective L&OD solutions with particular reference to leadership and management interventions.
- To highlight key development areas identified from national and local data to inform and shape delivery of L&OD strategies and methodologies.
- To collate analyse, develop, interpret and produce statistical data, information and reports to inform the future planning of L&OD activity across Care Groups/Corporate Services.
- To work in partnership with L&OD Management Teams and Operational Management Teams to evaluate learning programme and projects.
- To work in partnership with L&OD team members and service managers to promote and support the implementation of key engagement activities.
- To work in partnership with L&OD team members and service managers to produce reports, detailed data, information and actions plans via a variety of methods and formats to meet the needs of key stakeholders and board reports.
- To facilitate creative and innovative L&OD programmes and projects to engage and inspire learners to develop and enhance skills and knowledge that transfers into improvements in practice in the workplace.
- To contribute to the design and delivery of innovative and creative cost-effective L&OD service.
- To work across multi-functional teams to facilitate effective delivery of L&OD work priorities and objectives.
- To work in partnership with L&OD Team to develop and deliver a cohesive and inclusive approach to maximise resources effectively and efficiently.
- To produce accurate and timely data, statistics, information, and reports to deliver team Key Performance Indicators (KPIs).
- To work in partnership with L&OD Team to develop and implement effective processes to conduct diagnostic, identification and evaluation of appropriate L&OD programmes and projects to develop a competent and confident workforce.
- To work in partnership with L&OD Team and Care Groups/Corporate Services to support and shape development and implementation of Service workforce plans.
- To maintain a pro-active and holistic understanding of L&OD services to contribute and inform discussions.
- To attend represent L&OD Team attending meetings and providing regular up-dates and reports to inform the future planning of L&OD to meet organisational and local development needs across Care Groups/Corporate Services.
- To participate and contribute to the review, development and implementation of L&OD policies and strategies.
- To evaluation the impact of L&OD programmes/projects across Care Groups/Corporate Services to demonstrate quality and cost effectiveness of programmes.
- To lead in the capacity of an ambassador for L&OD promoting the delivery of services to inform and implement L&OD and Care Groups/Corporate Services strategies.
- Contribute to strategic and local promotional/marketing campaigns and events.
- Maintaining L&OD internet/intranet/extranet pages, staff engagement app and other media platforms to promote the service and accessibility for information.
- Promote and support the delivery of virtual learning and E-Learning.
FINANCIAL RESPONSIBILITY
- Ensuring resources are used in an efficient and effective manner in line with Trust Standing Financial Instructions.
GENERAL DUTIES
- To observe the provisions of and adhere to all Trust policies and procedures.
- To actively participate in the annual performance review to identify personal development needs
- To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.
- To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.
- To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles.
- The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.
- All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.
- You will be expected to undertake the Trusts commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- To ensure that when creating, managing, and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous.
- In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.
- To adhere to relevant Code of Practice of Professional body (if appropriate).
- The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.
- The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trusts continued organisational development.
- To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the gov.uk website. Hard copies are available from the HR Department on request.
The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.
Person Specification
Qualifications
Essential
- Degree in Human Resource Management with Learning and Development component and/or Leadership/Management qualification and/or equivalent experience
- CIPD level 3 certificate, PTTS level 3 in Learning and Development/equivalent experience
Desirable
- Post Graduate Certificate in Education or equivalent
- Accredited coach training qualification
- Professional Registration CIPD
Other
Essential
- Be prepared to travel and work away from home on occasion
Knowledge and Experience
Essential
- Experience of developing and managing contracts with external training providers
- Demonstrable experience of having worked in an organisational development capacity
- Awareness of the NHS context and policies in relation to the People Plan
- Experience of collating, analyzing, statistical data to inform and shape delivery of strategic and local strategies and methodologies
- Theories and/or best-practice underpinning organisational development and change
- Tools and techniques that can be used in organisational development and change
- Experience of creating and implementing innovative organisational development programmes
- Experience of having worked across professional and organisational boundaries
- Facilitating groups
- Experience of staff supervision
- Experience of developing and implementing new systems and procedures
Desirable
- Experience of Coaching Leaders
- Ability to promote the importance of respect and difference working within a diverse community
- Ability to identify, design, deliver and evaluate L&OD programmes and projects
- Knowledge and experience of the private, voluntary and independent sector
Skills
Essential
- High level and professional verbal and written communication and presentation skills
- Ability to engage, inspire, enthuse, motivate and develop others
- Ability to effectively manage difficult and challenging relationships, effectively utilising a range of influencing, negotiating, facilitating and conflict resolution skills
Person Specification
Qualifications
Essential
- Degree in Human Resource Management with Learning and Development component and/or Leadership/Management qualification and/or equivalent experience
- CIPD level 3 certificate, PTTS level 3 in Learning and Development/equivalent experience
Desirable
- Post Graduate Certificate in Education or equivalent
- Accredited coach training qualification
- Professional Registration CIPD
Other
Essential
- Be prepared to travel and work away from home on occasion
Knowledge and Experience
Essential
- Experience of developing and managing contracts with external training providers
- Demonstrable experience of having worked in an organisational development capacity
- Awareness of the NHS context and policies in relation to the People Plan
- Experience of collating, analyzing, statistical data to inform and shape delivery of strategic and local strategies and methodologies
- Theories and/or best-practice underpinning organisational development and change
- Tools and techniques that can be used in organisational development and change
- Experience of creating and implementing innovative organisational development programmes
- Experience of having worked across professional and organisational boundaries
- Facilitating groups
- Experience of staff supervision
- Experience of developing and implementing new systems and procedures
Desirable
- Experience of Coaching Leaders
- Ability to promote the importance of respect and difference working within a diverse community
- Ability to identify, design, deliver and evaluate L&OD programmes and projects
- Knowledge and experience of the private, voluntary and independent sector
Skills
Essential
- High level and professional verbal and written communication and presentation skills
- Ability to engage, inspire, enthuse, motivate and develop others
- Ability to effectively manage difficult and challenging relationships, effectively utilising a range of influencing, negotiating, facilitating and conflict resolution skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
