Failsafe Support Officer
The closing date is 12 February 2026
Job summary
The Failsafe Support Officer is a varied, multitask role which involves the implementation of a robust failsafe system to ensure all people with diabetes from the age of 12 years receive screening to prevent sight threatening diabetic retinopathy.
This post holder will be responsible for supporting the Failsafe Officer to manage the failsafe aspect of the Diabetic Eye Screening Programme including the implementation and monitoring of all failsafe administration procedures which close the loop from GP referral, call and recall, exclusions and referral to Ophthalmology.
The post holder will be responsible for ensuring the effective and efficient day to day running of the central administration function of the Diabetic Eye Screening Programme working closely with the Failsafe Officer and Programme Manager.
The Wirral Diabetic Eye Screening Programme is delivered in line with the National Quality Assurance Standards and local policies and procedures. This requires excellent communication with patients and colleagues within the Trust and in Primary and Secondary Care.
Main duties of the job
Maintain an accurate and up-to-date register of patients with diabetes requiring retinal screening, based on referrals from GP's along with information obtained from the 'General Practice to Diabetic Retinopathy Screening System' (GP2DRS) to prevent any diabetic patients not being referred to the service.
Understand the purpose of diabetic eye screening and what happens at an appointment to be able to act as first point of contact for the programme dealing with enquiries in a helpful manner. Communicating relevant information to stakeholders or referring to other members of the team as appropriate.
Understand NHS England service objectives / quality standards which must be adhered to within the programme.
Work using a number of different software packages including NEC Optomize, Cerner Millenium PAS and Microsoft Office (specifically Excel) ensuring all systems are used with confidentiality, sensitivity and precision.
Be able to understand diabetic eye screening results which are deemed as referable/not referable to the Hospital Eye Service (HES), identifying any concerns to the Programme Manager / Clinical Lead.
Ensure the effective and efficient day to day running of the central administration function of the Diabetic Eye Screening Programme working closely with the Failsafe Officer and Programme Manager.
To support the clinical pathway between the Diabetic Eye Screening Programme and Ophthalmology ensuring patients are not lost to follow up.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Details
Date posted
02 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
408-25-1119
Job locations
Clatterbridge Hospital
Clatterbridge Road
Wirral
CH63 4JY
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Clatterbridge Hospital
Clatterbridge Road
Wirral
CH63 4JY
Employer's website
https://www.wuth.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Wirral University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)