Job summary
The role of the Telephonist at Wirral University Teaching Hospital is to work as part of a team under the supervision of the Telecommunications Supervisor, operating a busy computerised switchboard.
To deal with internal and external calls, a variety of emergency calls and alarms and operating the internal bleep and external paging systems and to provide a reception service for enquiries.
The candidate must be reliable and motivated to join our busy Switchboard Team.
The candidate must be flexible to work additional hours to cover annual leave and other absences as the service demands.
The candidate would operate a busy computerised Switchboard must be IT literate and have a good telephone manner.
Available shifts:
Monday - Tuesday & Thursday - Friday 0800 - 2200
Main duties of the job
- To operate a computerised telephone system.
- To receive, connect and provide appropriate information to callers ranging from the public to all levels of hospital staff.
- Be fully conversant with switchboard emergency procedures for all relevant Trusts.
- Making bleep and radio paging calls.
- To attend all Trust mandatory and essential training.
- To comply with Trust policies and Telecommunications procedures and practices.
- To work without direct supervision as and when required.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Telephonist/Receptionist position available within WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Telephonist/Receptionist position available within WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Good general education - Basic level of Maths & English
- Working in a team environment
- Working with the public
Personal Attributes
Desirable
- Operate a computerised switchboard
- Basic IT / Keyboard skills
- Experience on VDU
- Experience in customer care
Knowledge and Skills
Essential
- Good verbal and written communication skills
- Good telephone manner
- Handle difficult situations with tact and diplomacy
- Polite, friendly and professional
- Good time keeping Polite, friendly and professional
Other Requirements
Essential
- Able to work alone and part of a team
- Flexible to cover all shifts when necessary
- Use initiative to resolve wide varieties of problems
- Deal with public in friendly and efficient manner
Person Specification
Qualifications, Specific Experience & Training
Essential
- Good general education - Basic level of Maths & English
- Working in a team environment
- Working with the public
Personal Attributes
Desirable
- Operate a computerised switchboard
- Basic IT / Keyboard skills
- Experience on VDU
- Experience in customer care
Knowledge and Skills
Essential
- Good verbal and written communication skills
- Good telephone manner
- Handle difficult situations with tact and diplomacy
- Polite, friendly and professional
- Good time keeping Polite, friendly and professional
Other Requirements
Essential
- Able to work alone and part of a team
- Flexible to cover all shifts when necessary
- Use initiative to resolve wide varieties of problems
- Deal with public in friendly and efficient manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
