Job summary
*PREVIOUS APPLICANTS NEED NOT APPLY*
An exciting opportunity has arisen to join the Wirral University Teaching Hospitals General Surgery team as we look to appoint a Patient Navigator or focussing on the Colorectal Service with a specific focus on the FIT pathway.
This role is vital in providing accurate data and assurance to the Trust by improving patient demographic data quality to minimise the clinical risk to patients.
Main duties of the job
- This role would be focused on supporting the clinical team in real time tracking/chasing of patient progress through each stage of their pathway to ensure smooth and timely transition.
- Other administrative support would also be supported for the clinical team within this role, including elements such as introducing standardised coded letters for patients who have been excluded from having cancer and improved data capture of the Somerset Cancer Register.
- Working as part of a clinical team to ensure that patients are admitted efficiently for Endoscopy appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the Trust's Patients Access, Booking and Choice Policy. This includes:NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To have overall responsibility for ensuring that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.),expediting patient pathways where necessary.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Patient Pathway Coordinator in Colorectal position available with WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Patient Pathway Coordinator in Colorectal position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum of 3 GCSE's including English and Mathematics or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- Experience of patient administration work in a healthcare setting
- Experience of using a full range of IT/Patient data systems
Desirable
- Minimum of 3 years relevant experience
Knowledge and Skills
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy
- Knowledge of NHS service provision including the pathway of care
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity
Other Requirements
Essential
- Confident to work assertively with multi-disciplinary team
- Have the ability to prioritise tasks effectively
Personal Attributes
Essential
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility. akes own initiative
- Flexible, responsive approach to work
- Committed to a "Patient/ Client First" philosophy
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum of 3 GCSE's including English and Mathematics or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- Experience of patient administration work in a healthcare setting
- Experience of using a full range of IT/Patient data systems
Desirable
- Minimum of 3 years relevant experience
Knowledge and Skills
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy
- Knowledge of NHS service provision including the pathway of care
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity
Other Requirements
Essential
- Confident to work assertively with multi-disciplinary team
- Have the ability to prioritise tasks effectively
Personal Attributes
Essential
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility. akes own initiative
- Flexible, responsive approach to work
- Committed to a "Patient/ Client First" philosophy
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
