Job summary
This exciting role will support the Programme Developer for Patient Experience and Nursing Quality Indicators in providing comprehensive, professional, and responsive administrative, project support to deliver the Trust's Patient Experience Strategy.
You will be instrumental in the co-ordination and monitoring of projects and delivery of workstreams relating to each of the patient experience strategy promise groups across the organisation, in line with the Trust's project management approach.
Must have excellent networking and communication skills and a track record of being able to build positive working relationships with external partner organisations as well as members of the public in order to generate interest and involvement in the strategy.
The post holder will be an organised and highly motivated individual who is able to work to specific time frames and deadlines and can work autonomously and as part of a team.
Creativity is also a key element to the role therefore it would be desirable for the post holder to have experience of managing social media platforms including creating engaging content to network, build followers and recruit members to join workshops and other projects related to the patient experience strategy. It would also be desirable for the post holder to have experience of using the online graphic design tool Canva to create related promotional material.
Main duties of the job
The Project Support Officer at will support the Corporate Nursing Team to:
- Provide administrative support to the Corporate Nursing Team including supporting and enabling delivery of the Trust's enabling strategy and project outcomes and projects.
- Provide administrative support to the Corporate Nursing Team including organising and patient experience promise groups and their subsequent task and finish groups coordinating programme and project meetings and events
There may be occasions when the post holder will be required to be work flexibly in order to support the team (e.g. working evenings/weekends) and meet the objectives of the role and projects.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job Description for further information about the Project Support Officer position available at WUTH.
Job description
Job responsibilities
Please see attached Job Description for further information about the Project Support Officer position available at WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Foundation Level Degree / NHS in Business and Administration or equivalent experience
- Effectively utilise a range of IT office systems including MS Project, Powerpoint, MS Teams, Word, spreadsheets and web browser technologies
Desirable
- Project Management Qualification (Prince2 Foundation or equivalent)
- European Computer Driving Licence (ECDL)
Knowledge and skills
Essential
- Experience of transformational change projects preferably in the Wirral region or wider NHS IT environment engaging clinical staff and other key stakeholders in collaborative projects
- Knowledge of the latest national IM&T agenda and the opportunities for improvement in patient care presented by it
- Knowledge of security and confidentiality legislation and guidance
- Knowledge and experience of change management
Desirable
- Implementing IT systems in the NHS
- Supporting delivery of projects to successful completion supporting projects across organisational and professional boundaries, through systems redesign
- Experience of preparing business case and other standard documents for submission to various stakeholders including benefit and risk assessments
- Experience of staff / team supervision management
Personal Attributes
Essential
- Ability to communicate to all levels of staff
- Ability to communicate and negotiate with system and service suppliers
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Tactful and diplomatic re: cross organisational discussion
- Ability to develop effective working relationships
- Positive, flexible, good team member
Person Specification
Qualifications, Specific Experience & Training
Essential
- Foundation Level Degree / NHS in Business and Administration or equivalent experience
- Effectively utilise a range of IT office systems including MS Project, Powerpoint, MS Teams, Word, spreadsheets and web browser technologies
Desirable
- Project Management Qualification (Prince2 Foundation or equivalent)
- European Computer Driving Licence (ECDL)
Knowledge and skills
Essential
- Experience of transformational change projects preferably in the Wirral region or wider NHS IT environment engaging clinical staff and other key stakeholders in collaborative projects
- Knowledge of the latest national IM&T agenda and the opportunities for improvement in patient care presented by it
- Knowledge of security and confidentiality legislation and guidance
- Knowledge and experience of change management
Desirable
- Implementing IT systems in the NHS
- Supporting delivery of projects to successful completion supporting projects across organisational and professional boundaries, through systems redesign
- Experience of preparing business case and other standard documents for submission to various stakeholders including benefit and risk assessments
- Experience of staff / team supervision management
Personal Attributes
Essential
- Ability to communicate to all levels of staff
- Ability to communicate and negotiate with system and service suppliers
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Tactful and diplomatic re: cross organisational discussion
- Ability to develop effective working relationships
- Positive, flexible, good team member
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
