Job summary
To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Central Outpatients Department.
Booking appointments and maintaining appropriate records.
Main duties of the job
- Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
- Complete all required documentation and computer records.
- Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
- Receive and acknowledge incoming referral letters as appropriate.
- Refer letters to Consultant/clinician for further advice as required.
- Book and advise patients of appointments using the Trust's booking protocols.
- Ensure clinics are booked to full capacity as per the agreed schedule.
- Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Ensure that all outpatient targets are met, in relation to appointments.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job description for further information about the Clinic Clerk position available with WUTH.
Job description
Job responsibilities
Please see attached Job description for further information about the Clinic Clerk position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Educated to GCSE level or equivalent
- Experience of working in an administrative role
Desirable
- NVQ level 2 in a relevant subject
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
Knowledge & Skills
Essential
- Basic working knowledge of IT
- Good verbal and written communication skills
Personal Attributes
Essential
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Knowledge and Skills
Essential
- Good keyboard and computer skills
- Good time management and organisational skills
Desirable
- Knowledge of admin processes
- Aware of Information Governance
- Ability to prioritise, work to deadlines and use initiative.
- Excellent customer service skills
Person Specification
Qualifications, Specific Experience & Training
Essential
- Educated to GCSE level or equivalent
- Experience of working in an administrative role
Desirable
- NVQ level 2 in a relevant subject
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
Knowledge & Skills
Essential
- Basic working knowledge of IT
- Good verbal and written communication skills
Personal Attributes
Essential
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Knowledge and Skills
Essential
- Good keyboard and computer skills
- Good time management and organisational skills
Desirable
- Knowledge of admin processes
- Aware of Information Governance
- Ability to prioritise, work to deadlines and use initiative.
- Excellent customer service skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
