Wirral University Teaching Hospitals NHS Trust

Pharmacy Receptionist

Information:

This job is now closed

Job summary

The Pharmacy Department at Arrowe Park Hospital are looking for an individual who can be the 'face of pharmacy'. You must be able to work under pressure and communicate effectively with patients and staff and in all kinds of situations. You will welcome everyone with a warm smile and great service.

This role is not a normal receptionist role - it can be very demanding and requires the post holder to be on their feet all day whilst managing the dispensary prescription tracker, manning the reception, and answering the phones.

Applicants should have a genuine desire to deliver the very best patient and staff experience by going above and beyond to help them. You should be able to think your way around challenges and step up when we are at our busiest.

We are looking for someone to learn quickly. If you have done this kind of work before, that's great but if not, our friendly team can teach you all you need to know.

Main duties of the job

2. Main duties of the role

The main duties of the role are to

  • Liaise with members of the public and hospital staff, acting as a first point of contact.
  • Facilitate effective workflow through the receipt, prioritisation and collection of prescriptions.
  • Organise and maintain accurate systems for filing prescriptions and delivery of medication.
  • Monitor uncollected dispensed prescriptions and return unwanted medication into stock as required.
  • Participate in the training of new staff.

Your paid hours will be 29 hours per week worked over 4 days. Hours may operate between 8.30am and 7pm Monday-Friday. Rotas also include 1 or 2 Bank Holidays a year. Working patterns are subject to change to meet patient need. You must wear a uniform.

If you are interested in joining us we would encourage you to come and look around the department and meet our team. Please see the job description for more details.

Please contact Sarah Winstanley (Team Leader-Dispensary Services) on 0151 482 7963 for further information.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Details

Date posted

16 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

408-24-1164

Job locations

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE


Job description

Job responsibilities

Please see attached Job Description for further information about the Pharmacy Receptionist position available at WUTH.

Job description

Job responsibilities

Please see attached Job Description for further information about the Pharmacy Receptionist position available at WUTH.

Person Specification

Qualifications, Specific Experience & Training

Desirable

  • NVQ level 2 or equivalent experiential learning in relevant pharmaceutical area.

Knowledge and Skills

Essential

  • Excellent communication skills, ability to overcome communication barriers of understanding
  • Excellent telephone manner
  • Basic computer skills
  • Able to work well under pressure

Personal Attributes

Essential

  • Enthusiasm for the position

Knowledge and Skills

Essential

  • Excellent interpersonal skills
  • Organisation and prioritisation skills
  • Ability to work alone or as part of a team

Personal Attributes

Essential

  • Self-motivated
  • Empathetic with patients and carers
Person Specification

Qualifications, Specific Experience & Training

Desirable

  • NVQ level 2 or equivalent experiential learning in relevant pharmaceutical area.

Knowledge and Skills

Essential

  • Excellent communication skills, ability to overcome communication barriers of understanding
  • Excellent telephone manner
  • Basic computer skills
  • Able to work well under pressure

Personal Attributes

Essential

  • Enthusiasm for the position

Knowledge and Skills

Essential

  • Excellent interpersonal skills
  • Organisation and prioritisation skills
  • Ability to work alone or as part of a team

Personal Attributes

Essential

  • Self-motivated
  • Empathetic with patients and carers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE


Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)


Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE


Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Lead Technician Dispensary Services

Sarah Winstanley

01514827963

Details

Date posted

16 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

408-24-1164

Job locations

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE


Supporting documents

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