Job summary
An opportunity has arisen to join the Estates, Facilities and Support Services Directorate as a security officer within the Security Department. The role provides a security service to both the Arrowe Park and Clatterbridge Hospital sites within the Wirral University Teaching Hospital, NHS Foundation Trust.
Applicants will be required to provide a flexible, high quality service extending care and consideration to patients, staff and visitors as well as responding and managing challenging situations that will require prompt and appropriate action in a courteous and helpful manner.
Main duties of the job
- Deal with sensitive issues and empathetically support staff with complex and highly emotive issues as a result of the wider impact of violent physical assaults
- Provide and receive confidential information relating to the care of patients, workforce issues and NHS Protect imperatives
- To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of theData Protection Act and its amendments
- To participate in the selection and recruitment of staff and thereafter be responsible for induction, training, proficiency, and appraisal
- To make decisions on workload allocation during periods of annual leave to ensure activity matches resources
- To participate in problem solving in order to address and resolve matters to ensure the maintenance of an effective and efficient service for the department and the site
- To act as first escalation for any problems/queries/complaints arising from the day-to-day management of security. To direct any official complaints in line with policy
- The post holder has Freedom to act and provide advice and guidance commensurate with their role and experience, including communication with external stakeholders
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job description for further information about the Security Team Leader position available with WUTH.
Job description
Job responsibilities
Please see attached Job description for further information about the Security Team Leader position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Institute For Leadership & Management (ILM) Level 3 or an NVQ Level 3 Security Services Apprenticeship Award or equivalent experience
- GCSEs at Grade C or above including Maths and English
- Minimum 3 years' experience working in a supervisory role
- Knowledge of physical intervention techniques & Conflict Resolution
- Commitment to ongoing personal/professional development
Desirable
- Able to work on own initiative and familiar with word and excel
- First Aid Training
- ACT Training
Knowledge and Skills
Essential
- Excellent communication skills both written and oral
Desirable
- IT intermediate skills
- High-quality investigatory skills
Personal Attributes
Essential
- Ability to liaise with all disciplines and a wide range of professionals both within and external to the organisation
- Familiar with operating CCTV
Qualifications, Specific Experience & Training
Essential
- Experience of supervising security in NHS or another large complex organisation
Qualifications, Specific Experience & Training
Essential
- Experience of operating complex technical security systems, such as CCTV, access control, personal alarms, fire alarm panels, etc
- Sound communication and interpersonal skills
Knowledge and Skills
Essential
- Organisation and interpersonal skills
- Ability to exercise initiative
- Able to make decisions in difficult situations
- Able to plan daily activities
- Able to change priorities at short notice to meet the needs of the service
- Able to demonstrate methodically accurate record keeping skills
- Trained and competent in Physical Intervention
Desirable
- Awareness and clear understanding of recent Health and Safety Legislation
- Experience of the prevention & management of violence in clinical environments
Personal Attributes
Essential
- Ability to motivate others
- Able to work within a team environment
- Able to work on own initiative
- Ability to relate to people, some of whom may be verbally or physically aggressive
- Ability to demonstrate patience, sensitivity, tolerance, and empathy
- Must be confident and reliable
Person Specification
Qualifications, Specific Experience & Training
Essential
- Institute For Leadership & Management (ILM) Level 3 or an NVQ Level 3 Security Services Apprenticeship Award or equivalent experience
- GCSEs at Grade C or above including Maths and English
- Minimum 3 years' experience working in a supervisory role
- Knowledge of physical intervention techniques & Conflict Resolution
- Commitment to ongoing personal/professional development
Desirable
- Able to work on own initiative and familiar with word and excel
- First Aid Training
- ACT Training
Knowledge and Skills
Essential
- Excellent communication skills both written and oral
Desirable
- IT intermediate skills
- High-quality investigatory skills
Personal Attributes
Essential
- Ability to liaise with all disciplines and a wide range of professionals both within and external to the organisation
- Familiar with operating CCTV
Qualifications, Specific Experience & Training
Essential
- Experience of supervising security in NHS or another large complex organisation
Qualifications, Specific Experience & Training
Essential
- Experience of operating complex technical security systems, such as CCTV, access control, personal alarms, fire alarm panels, etc
- Sound communication and interpersonal skills
Knowledge and Skills
Essential
- Organisation and interpersonal skills
- Ability to exercise initiative
- Able to make decisions in difficult situations
- Able to plan daily activities
- Able to change priorities at short notice to meet the needs of the service
- Able to demonstrate methodically accurate record keeping skills
- Trained and competent in Physical Intervention
Desirable
- Awareness and clear understanding of recent Health and Safety Legislation
- Experience of the prevention & management of violence in clinical environments
Personal Attributes
Essential
- Ability to motivate others
- Able to work within a team environment
- Able to work on own initiative
- Ability to relate to people, some of whom may be verbally or physically aggressive
- Ability to demonstrate patience, sensitivity, tolerance, and empathy
- Must be confident and reliable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
