Job summary
An opportunity has arisen for a Receptionist/ Clerical Assistant to join the Therapies Clerical Team on a fixed term basis for 12 months.
This is an exciting opportunity for a self motivated and enthusiastic person to take on a challenging role. Working under the supervision of the Clerical Team Leader the post holder will provide clerical and reception support to the Therapy Clinics and Chronic Pain Service.
Main duties of the job
The successful candidate will have excellent communication skills with the ability to work on their own initiative as well as part of a team. You should have a polite, friendly manner and be able to deal with sensitive and confidential information professionally.
Please see Job overview & attached Job description for further information and minimum requirements for the Receptionist / Clerical Assistant position available with WUTH.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information and minimum requirements for the Receptionist / Clerical Assistant position available with WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information and minimum requirements for the Receptionist / Clerical Assistant position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- 5 GCSE A to C including Maths and English
Knowledge and Skills
Essential
- Keyboard skills and/or knowledge of windows, Microsoft word applications
- Good written and communication skills
Knowledge and Skills
Essential
- Problem solving skills in order to address appointment issues, i.e. double bookings, wrong appointment times, transport issues
- Good customer care skills
Desirable
- Understand a wide range of routine work procedures and practices for an AHP outpatient department
- Knowledge of Data Protection, Freedom of Information and associated Act requirements
- Knowledge of Trust Policies for Disclosure of Information, Information Governance and Complaints Handling
Personal Attributes
Essential
- Ability to maintain patient confidentiality
- Ability to be flexible to meet service needs. This includes being willing to change hours on a planned basis and work across sites when requested to do so
Person Specification
Qualifications, Specific Experience & Training
Essential
- 5 GCSE A to C including Maths and English
Knowledge and Skills
Essential
- Keyboard skills and/or knowledge of windows, Microsoft word applications
- Good written and communication skills
Knowledge and Skills
Essential
- Problem solving skills in order to address appointment issues, i.e. double bookings, wrong appointment times, transport issues
- Good customer care skills
Desirable
- Understand a wide range of routine work procedures and practices for an AHP outpatient department
- Knowledge of Data Protection, Freedom of Information and associated Act requirements
- Knowledge of Trust Policies for Disclosure of Information, Information Governance and Complaints Handling
Personal Attributes
Essential
- Ability to maintain patient confidentiality
- Ability to be flexible to meet service needs. This includes being willing to change hours on a planned basis and work across sites when requested to do so
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
