Job summary
The Occupational Health and Wellbeing Officer will provide a comprehensive, quality administration service to the Occupational Health & Wellbeing Department. They will be a point of contact for the OH team and its clients, managers and external contracts.
Main duties of the job
Duties and Key Tasks
1. Duties - General
To provide a comprehensive administrative support to OHU ensuring confidentiality at all times with regards to clients personal and stressful situation which is often disclosed
To deal with telephone queries from clients, managers and outside contractors escalate to the appropriate OH member of staff if necessary
Requirement to change tasks at short notice to deal with unexpected situation or problems.
To receive and acknowledge incoming referral letters if appropriate
To refer letters to Consultant/Team Leaders
To book appointments via the Cohort System
To ensure clinics booked to full capacity
To make suggestions as to any modification to ensure smooth running of clinic based on demand
To freeze, unfreeze or delete clinics due to Annual/Study leave etc., as per agreement with Consultant/clinician
To re-book patients who have had to be cancelled due, for example, to sickness of clinician
To pull client's case notes from storage and prepare in advance of daily clinics.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job Description for further information about the Occupational Health and Wellbeing Officer position available at WUTH.
Job description
Job responsibilities
Please see attached Job Description for further information about the Occupational Health and Wellbeing Officer position available at WUTH.
Person Specification
Qualifications, Specific Experience and Training
Essential
- NVQ Level 3 or relevant experience
- Experience in an administrative role
- Experience of working as part of a team
- Experience of dealing with customers
Desirable
- Experience of working in an Occupational Health department
- Experience in using the ORACLE system of ordering
- Experience in using the COHORT occupational health IT system
Knowledge and Skills
Essential
- Excellent communication skills
- Computer/keyboard skills - Microsoft packages essential
- Excellent customer care skills
- Knowledge of Trust's rules regarding confidentiality
- Knowledge of Trust's procedures for dealing with complaints
- Accurate filing
- Health & Safety, including inanimate handling
Personal Attributes
Essential
- Good team working skills
- Good time management/organisational skills
- Ability to maintain a professional approach when working under pressure
- Polite telephone manner
- Self-motivated and enthusiastic
Other Requirements
Essential
- Willingness to travel and work across Trust's sites
Person Specification
Qualifications, Specific Experience and Training
Essential
- NVQ Level 3 or relevant experience
- Experience in an administrative role
- Experience of working as part of a team
- Experience of dealing with customers
Desirable
- Experience of working in an Occupational Health department
- Experience in using the ORACLE system of ordering
- Experience in using the COHORT occupational health IT system
Knowledge and Skills
Essential
- Excellent communication skills
- Computer/keyboard skills - Microsoft packages essential
- Excellent customer care skills
- Knowledge of Trust's rules regarding confidentiality
- Knowledge of Trust's procedures for dealing with complaints
- Accurate filing
- Health & Safety, including inanimate handling
Personal Attributes
Essential
- Good team working skills
- Good time management/organisational skills
- Ability to maintain a professional approach when working under pressure
- Polite telephone manner
- Self-motivated and enthusiastic
Other Requirements
Essential
- Willingness to travel and work across Trust's sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
