Job summary
An exciting opportunity has arisen for a Ward Clerk post on Ward M2 Orthopaedic at Clatterbridge Hospital that will provide administrative support to ensure the smooth running of the ward. The successful candidate will be privy to sensitive information in relation to patient's confidential information. Full training can be given although some experience would be beneficial.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is full time 37.5 hrs per week, and the working hours will be from Monday to Friday 07:00 - 15:00. approx
This vacancy is being advertised as an apprenticeship and as such the salary for the role if reflective of this. Those who currently hold and can evidence the essential qualifications need not apply. Your application will not be shortlisted if you hold the essential qualification(s).
Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer. ***
Main duties of the job
- To check demographic details are correct on admission and discharge. Admit patients on screen.
- Prepare patient notes for admission.
- To arrange transport for patients attending other hospitals/departments.
- To answer the telephone, taking messages or transferring calls as appropriate.
- To book outpatient appointments prior to patient discharge.
- To prepare any discharged patients paperwork for scanning.
- To provide support to nursing staff for general patient requests.
- Liaise with Informatics regarding electronic equipment.
- To support Consultants and their team with any clerical issues.
- To report any computer or technical issues to IT.
- Assist with completion of friends and family questionnaires
- complete curtesy follow up call for some discharged elective patients
- Working with the housekeeper to ensure stationery supplies are available.
About us
All new colleagues can expect to receive a warm and friendlyWirral welcome from the very first time they make contact withus. We are described as "competent and caring staff" by ourpatients.
Wirral University Teaching Hospital NHS Foundation Trust issituated on The Wirral peninsula which has a stunning coastlineand beautiful countryside surroundings, with great activities forits residents.
We are one of the largest and busiest acute Trusts in the NorthWest of England, comprising of the Wirral's only EmergencyDepartment. We provide a high quality range of acute careservices and employ over 6,000 staff, who serve a population ofapproximately 400,000 people across Wirral, Ellesmere Port,Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financialturnover is in excess of £337m.
The Wirral is easily accessible with excellent transport linksincluding motorway, train, bus or ferry and within easy reach tothe major cities of Liverpool, Chester and Manchester as wellas neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job description for further information about the Ward Clerk position available with WUTH.
There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.
Job description
Job responsibilities
Please see attached Job description for further information about the Ward Clerk position available with WUTH.
There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
Desirable
- ECDL
- Previous experience in an NHS acute hospital.
- Previous experience of the Cerner Millennium information system.
Knowledge and Skills
Essential
- Knowledge of NHS admin processes
Personal attributes
Essential
- Self-motivated and enthusiastic
- Sensitive and empathic
- Polite and friendly manner.
- Ability to prioritise workload
- Ability to work under pressure
- Ability to work as part of a multidisciplinary team
Desirable
- Ability to handle conflict and aggression
Knowledge and skills
Essential
- Ability to prioritise, work to deadlines and use own initiative.
- Excellent customer service skills.
- Awareness of health and safety standards including COSHH guidelines
- Good time management and organisational skills
- Good verbal and written communication skills.
Desirable
- Awareness of information governance.
- Knowledge and confidentiality and Caldicott Guidelines.
Other Requirements
Essential
- Positive, can-do attitude.
- Professional manner
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
Desirable
- ECDL
- Previous experience in an NHS acute hospital.
- Previous experience of the Cerner Millennium information system.
Knowledge and Skills
Essential
- Knowledge of NHS admin processes
Personal attributes
Essential
- Self-motivated and enthusiastic
- Sensitive and empathic
- Polite and friendly manner.
- Ability to prioritise workload
- Ability to work under pressure
- Ability to work as part of a multidisciplinary team
Desirable
- Ability to handle conflict and aggression
Knowledge and skills
Essential
- Ability to prioritise, work to deadlines and use own initiative.
- Excellent customer service skills.
- Awareness of health and safety standards including COSHH guidelines
- Good time management and organisational skills
- Good verbal and written communication skills.
Desirable
- Awareness of information governance.
- Knowledge and confidentiality and Caldicott Guidelines.
Other Requirements
Essential
- Positive, can-do attitude.
- Professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
