Apprentice Clinic Clerk - Oral and Maxillofacial

Wirral University Teaching Hospitals NHS Trust

This job is now closed

Job summary

This vacancy is being advertised as an apprenticeship and as such the salary for the role if reflective of this. Those who currently hold and can evidence the essential qualifications need not apply. Your application will not be shortlisted if you hold the essential qualification(s).

Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer.

A vacancy has arisen for an Apprentice Clinic Clerk within the Oral and Maxillofacial department to work 37.5 hours per week (Monday - Friday). The successful candidate will be based at Arrowe Park Hospital.

This is an exciting opportunity for a self motivated and enthusiastic person to take on a challenging and sometimes pressurised role. The successful candidate will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team.Previous hospital experience is desirable. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.

Main duties of the job

Prepare administrative details on forms if relevant eg; filling out cards for future blood tests.
Complete administrative details for each patient on out-patient status record.
Attach status form to case-notes ready for patient consultation.
Check if results received if appropriate to clinic and chase results if not available.
This may necessitate reading clinician's last letter to see which tests ordered, eg; bloods/Xray/ECG/MRI/Histology/Microbiology. These may be from this hospital or other hospitals or units.
Receive patients in clinic, welcome them, check administrative details are correct and amend paper and computer records to ensure all data up-to-date and accurate.
Record details of attendance, treatment and follow-up as designated by clinician on computer.
To assist in the production of waiting time statistics.
Send out letters to non-attendees and their GPs and discharge from computer system as per Patient Access Policy.
Book further appointments/investigations as per clinician's instructions.
Answer telephone enquiries regarding all aspects of clinic activity.
Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as appropriate.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Date posted

05 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£16,787 to £22,383 a year First 12 months you will be paid 75% of Band 2 - £16,787

Contract

Permanent

Working pattern

Full-time

Reference number

408-23-1266

Job locations

Arrowe Park Hospital

Arrowe Road

Wirral

CH49 5PE

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Clinic Clerk position available with WUTH.

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Clinic Clerk position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

Educated to GCSE level or equivalent
Experience of working in an administrative role

Desirable

NVQ level 2 in a relevant subject
Previous experience in an NHS acute hospital
Previous experience of the Cerner Millennium information system

Knowledge & Skills

Essential

Basic working knowledge of IT
Good verbal and written communication skills

Personal Attributes

Essential

Self-motivated and enthusiastic
Sensitive and empathetic
Polite and friendly manner

Desirable

Ability to work under pressure
Ability to handle conflict and aggression
Ability to work as part of a multidisciplinary team

Knowledge & Skills

Essential

Good keyboard and computer skills
Good time management and organisational skills

Desirable

Knowledge of NHS admin processes
Awareness of Information Governance
Ability to prioritise, work to deadlines and use own initiative
Excellent customer care skills

Person Specification

Qualifications, Specific Experience & Training

Essential

Educated to GCSE level or equivalent
Experience of working in an administrative role

Desirable

NVQ level 2 in a relevant subject
Previous experience in an NHS acute hospital
Previous experience of the Cerner Millennium information system

Knowledge & Skills

Essential

Basic working knowledge of IT
Good verbal and written communication skills

Personal Attributes

Essential

Self-motivated and enthusiastic
Sensitive and empathetic
Polite and friendly manner

Desirable

Ability to work under pressure
Ability to handle conflict and aggression
Ability to work as part of a multidisciplinary team

Knowledge & Skills

Essential

Good keyboard and computer skills
Good time management and organisational skills

Desirable

Knowledge of NHS admin processes
Awareness of Information Governance
Ability to prioritise, work to deadlines and use own initiative
Excellent customer care skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information