Go back
Wirral University Teaching Hospitals NHS Trust

Patient Flow Clerk

Information:

This job is now closed

Job summary

An exciting Opportunity has arisen to be a part of our pivotal Patient Flow Team

We are seeking highly motivated individuals who like to work in a fast paced environment, to join our busy 24 /7 Patient Flow Team , to assist in the day to day operational management of patient flow across the Trust, which covers two sites .

The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation.

The post demands excellent communication skills , as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills.

Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high pressure environment.

The post involves high level of calls, administration duties , internal and external reporting , booking patient transport and use of hospital IT systems, therefore ability to work well under pressure and meet deadlines is essential.

The post holder will be required to work on a rotational basis including nights weekends and holidays.

Hours cover early , late and nights shifts

For further information please contact: Patient Flow Business Support Manager

via email - jennifer.sherlock@nhs.net

or via the hospital switchboard 01516785111

ext 7515

Main duties of the job

Please see Job overview & attached Job description for further information about the patient Flow Clerk position available with WUTH.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Details

Date posted

15 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

408-23-1229

Job locations

Arrowe Park Hospital

Wirral

CH49 5PE


Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Bed Bureau Clerk position available with WUTH.

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Bed Bureau Clerk position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

  • 5 GCSE's or equivalent
  • NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
  • Clerical experience or Experience of dealing with the general public
  • Experience of working as part of a team

Knowledge and Skills

Essential

  • Organisation skills.
  • Excellent time management
  • Work independently under pressure
  • Effective written and verbal communication and customer skills
  • Computer and keyboard skills.
  • Knowledge of Confidentiality Guidelines

Qualifications, Specific Experience & Training

Desirable

  • Experience working under pressure
  • Work within NHS setting

Personal Attributes

Essential

  • Work well In a team

Desirable

  • Self Motivated
  • Assertive
  • Ability to deal conflict calmly and with a high level of professionalism
  • Ability to adapt change
Person Specification

Qualifications, Specific Experience & Training

Essential

  • 5 GCSE's or equivalent
  • NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
  • Clerical experience or Experience of dealing with the general public
  • Experience of working as part of a team

Knowledge and Skills

Essential

  • Organisation skills.
  • Excellent time management
  • Work independently under pressure
  • Effective written and verbal communication and customer skills
  • Computer and keyboard skills.
  • Knowledge of Confidentiality Guidelines

Qualifications, Specific Experience & Training

Desirable

  • Experience working under pressure
  • Work within NHS setting

Personal Attributes

Essential

  • Work well In a team

Desirable

  • Self Motivated
  • Assertive
  • Ability to deal conflict calmly and with a high level of professionalism
  • Ability to adapt change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Wirral

CH49 5PE


Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Wirral

CH49 5PE


Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager Patient flow

Jennifer Sherlock

jennifer.sherlock@nhs.net

01516785111

Details

Date posted

15 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

408-23-1229

Job locations

Arrowe Park Hospital

Wirral

CH49 5PE


Supporting documents

Privacy notice

Wirral University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)