Job summary
This is a great opportunity for an enthusiastic individual with a background or interest in delivering clinical systems training via a variety of methods.
You will plan, manage, deliver, and maintain clinical systems training through the creation of quick reference guides, training videos and digital training / support packages.
You will ensure that the EPR Training Team's library of digital support materials is up to date and easily accessible to clinical system end users.
You will provide training, guidance, and support to clinical system end users.
Main duties of the job
- Develop, create and maintain a variety of training support materials and digital resources in relation to the use of the Trust's clinical systems.
- Continually update knowledge and understanding of the functionality of the Trust's clinical systems and the Trust's business processes relevant to the systems.
- Maintain a high quality of delivery through an ongoing process of eliciting feedback and evaluation, and adapting training methodology, plans and personal style where necessary.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
This role will take on responsibility for learning new technologies, applications, and systems across the Trust and wider health economy when appropriate designing and delivering the resultant training courses, to meet the needs of all users.
They will also play a fundamental role in evaluating training to enable healthcare professionals to effectively use hospital system software, office automation and on-line learning software.
The post holder will support the IT Training Lead and wider programme management to deliver the required number of training places per year for a wide variety of different specialties, systems, disciplines and which is suitable to meet the needs of all clinical and operational support staff.
This role will have a responsibility to support testing and evaluation of products / solutions prior to and post deployment to ensure training delivery is fit for purpose.
Responsible for escalating issues that are beyond the control of the post holder to the IT Training Lead, Advanced Clinical IT Systems Analyst or Principal Clinical Systems Analyst.
Key Responsibilities
- Be responsible for the preparation and delivery of high-quality training for all staff working in collaboration with other members of the training team, on both clinical and non-clinical systems.
- Develop appropriate end user training and reference materials.
- Prepare, document, and maintain all training materials and related documentation and electronic aids including training manuals, certificates, hand-outs, and promotional materials according to Trust and national standards.
- Produce relevant training course evaluation activities, including training exercises and tests where required, to be used during training sessions enabling trainees to reproduce work-related tasks.
- Present all courses and represent the department in a professional manner, ensuring all queries received are answered to the best ability and any outstanding points raised are followed up.
- Motivate users who are reluctant to embrace new IT skills and use powers of persuasion to enhance the benefits new skills will bring. This will include a variety of staff including senior clinicians and managers.
- Support systems testing using training scenarios on new releases of IT software.
- Adopt a positive approach to change management and communicate key business process changes effectively as part of the training and go-live support provided.
- Act as a system champion, super user, floorwalker working onsite with staff who have a wide range of PC literacy and systems experience.
- Determine training needs by the application of known training needs analysis techniques.
- Update e-learning content to agreed time, and performance measurements
- Complete the necessary preparation of training facilities prior to delivery of training courses.
- Any additional tasks as required by the IT Training lead.
Duties and Key Tasks
- Responsible for the creation and maintenance of training scripts, lesson plans and eLearning materials.
- Deliver IT Training courses to end users including, one to one, classroom and workplace-based group sessions (presentations and hands on).
- Analysis of training needs and develop/adapt training plans, courses, and materials.
- Deliver all existing training courses with a positive and professional attitude to all attendees using technology-based learning tools to produce interactive and highly creative learning content to ensure that solutions are fully accessible, visually engaging and appropriate to a range of different audiences.
- Provision of on-going post training support/mentoring in the work setting.
- Complete all required administrative duties including booking staff onto appropriate courses, preparing, and producing training materials, system access requirements as needed. Administrative tasks associated with advertising of courses using a wide range of effective and timely communication skills.
- Accurately manage and record training attendance, complete all post course administration including course evaluation follow-up.
- Ensure compliance with data protection and system security policies and procedures within the registration/system access procedures for IT users, ensuring training encompasses and satisfies Information Governance requirements.
- To continuously evaluate training and develop and adapt training materials to reflect changes/additions to IT systems and working practices, as required.
- Work collaboratively with multi-disciplinary teams and subject matter experts to define required e-learning content, develop content plans for the materials and resources, review developed materials with the authors and manage a session through the development process.
- To arrange and support the planning and scheduling of courses including Learning Management System (LMS) administration.
- Support all users positively in all matters relating to training and to provide on-going support when appropriate time allows, advising on relevant courses in relation to roles.
- To keep up to date with developments in the learning technology sector and implement new tools/software.
- Other training as required within the broad area of IT Training.
Job description
Job responsibilities
This role will take on responsibility for learning new technologies, applications, and systems across the Trust and wider health economy when appropriate designing and delivering the resultant training courses, to meet the needs of all users.
They will also play a fundamental role in evaluating training to enable healthcare professionals to effectively use hospital system software, office automation and on-line learning software.
The post holder will support the IT Training Lead and wider programme management to deliver the required number of training places per year for a wide variety of different specialties, systems, disciplines and which is suitable to meet the needs of all clinical and operational support staff.
This role will have a responsibility to support testing and evaluation of products / solutions prior to and post deployment to ensure training delivery is fit for purpose.
Responsible for escalating issues that are beyond the control of the post holder to the IT Training Lead, Advanced Clinical IT Systems Analyst or Principal Clinical Systems Analyst.
Key Responsibilities
- Be responsible for the preparation and delivery of high-quality training for all staff working in collaboration with other members of the training team, on both clinical and non-clinical systems.
- Develop appropriate end user training and reference materials.
- Prepare, document, and maintain all training materials and related documentation and electronic aids including training manuals, certificates, hand-outs, and promotional materials according to Trust and national standards.
- Produce relevant training course evaluation activities, including training exercises and tests where required, to be used during training sessions enabling trainees to reproduce work-related tasks.
- Present all courses and represent the department in a professional manner, ensuring all queries received are answered to the best ability and any outstanding points raised are followed up.
- Motivate users who are reluctant to embrace new IT skills and use powers of persuasion to enhance the benefits new skills will bring. This will include a variety of staff including senior clinicians and managers.
- Support systems testing using training scenarios on new releases of IT software.
- Adopt a positive approach to change management and communicate key business process changes effectively as part of the training and go-live support provided.
- Act as a system champion, super user, floorwalker working onsite with staff who have a wide range of PC literacy and systems experience.
- Determine training needs by the application of known training needs analysis techniques.
- Update e-learning content to agreed time, and performance measurements
- Complete the necessary preparation of training facilities prior to delivery of training courses.
- Any additional tasks as required by the IT Training lead.
Duties and Key Tasks
- Responsible for the creation and maintenance of training scripts, lesson plans and eLearning materials.
- Deliver IT Training courses to end users including, one to one, classroom and workplace-based group sessions (presentations and hands on).
- Analysis of training needs and develop/adapt training plans, courses, and materials.
- Deliver all existing training courses with a positive and professional attitude to all attendees using technology-based learning tools to produce interactive and highly creative learning content to ensure that solutions are fully accessible, visually engaging and appropriate to a range of different audiences.
- Provision of on-going post training support/mentoring in the work setting.
- Complete all required administrative duties including booking staff onto appropriate courses, preparing, and producing training materials, system access requirements as needed. Administrative tasks associated with advertising of courses using a wide range of effective and timely communication skills.
- Accurately manage and record training attendance, complete all post course administration including course evaluation follow-up.
- Ensure compliance with data protection and system security policies and procedures within the registration/system access procedures for IT users, ensuring training encompasses and satisfies Information Governance requirements.
- To continuously evaluate training and develop and adapt training materials to reflect changes/additions to IT systems and working practices, as required.
- Work collaboratively with multi-disciplinary teams and subject matter experts to define required e-learning content, develop content plans for the materials and resources, review developed materials with the authors and manage a session through the development process.
- To arrange and support the planning and scheduling of courses including Learning Management System (LMS) administration.
- Support all users positively in all matters relating to training and to provide on-going support when appropriate time allows, advising on relevant courses in relation to roles.
- To keep up to date with developments in the learning technology sector and implement new tools/software.
- Other training as required within the broad area of IT Training.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum - educated to degree level or equivalent level with appropriate training delivery experience
Desirable
- Formal training qualification
- Good understanding of the NHS and of clinical and operational processes as well as understanding current Professional, National and Trust policies and strategies and appropriate statutory duties
- Multi-disciplinary / organisational experience preferably within healthcare settings across multiple clinical systems, processes, or applications
Other Requirements
Essential
- Must be able to travel between sites
Knowledge and Skills
Essential
- Methodical and structured approach to system testing
- Good problem-solving skills
- Keyboard skills/Advanced use of specialist IT packages including departmental systems and able to effectively manipulate raw data to be presented in the form of reports to the Project Team and Service Leads
- Understand the requirements of GDPR, Data Protection Act, Computer Misuse Act, and DHT systems security policy and be aware of the requirements of Information Governance, Clinical Governance and Caldecott
- Extensive Training, facilitation, and presentation skills
Desirable
- To work with the wider analytical team and Programme and Project teams & appropriate work stream participants to ensure that the organisation makes a successful transition to the new ways of working
- To work closely with the Trusts Learning & Development department, Informatics Infrastructure, Reporting and Communications work streams to ensure all relevant relationships and links are made in relation to proposed and agreed changes and delivery methods
Personal Attributes
Essential
- Ability to prioritise
- Ability to establish rapport with others, be enthusiastic and have a helpful attitude
- Ability to work in a user orientated environment, working under pressure to deadlines
- Methodical and able to work to recognised standards
- Able to appreciate, understand and willing to contribute to the wider organisations service development
Desirable
- Flexible approach to multi-platform training delivery
- The ability to work with multiple disciplines and grades of staff with a professional and respectful attitude with the ability to engage, persuade and negotiate to promote the adoption of use of IT systems
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum - educated to degree level or equivalent level with appropriate training delivery experience
Desirable
- Formal training qualification
- Good understanding of the NHS and of clinical and operational processes as well as understanding current Professional, National and Trust policies and strategies and appropriate statutory duties
- Multi-disciplinary / organisational experience preferably within healthcare settings across multiple clinical systems, processes, or applications
Other Requirements
Essential
- Must be able to travel between sites
Knowledge and Skills
Essential
- Methodical and structured approach to system testing
- Good problem-solving skills
- Keyboard skills/Advanced use of specialist IT packages including departmental systems and able to effectively manipulate raw data to be presented in the form of reports to the Project Team and Service Leads
- Understand the requirements of GDPR, Data Protection Act, Computer Misuse Act, and DHT systems security policy and be aware of the requirements of Information Governance, Clinical Governance and Caldecott
- Extensive Training, facilitation, and presentation skills
Desirable
- To work with the wider analytical team and Programme and Project teams & appropriate work stream participants to ensure that the organisation makes a successful transition to the new ways of working
- To work closely with the Trusts Learning & Development department, Informatics Infrastructure, Reporting and Communications work streams to ensure all relevant relationships and links are made in relation to proposed and agreed changes and delivery methods
Personal Attributes
Essential
- Ability to prioritise
- Ability to establish rapport with others, be enthusiastic and have a helpful attitude
- Ability to work in a user orientated environment, working under pressure to deadlines
- Methodical and able to work to recognised standards
- Able to appreciate, understand and willing to contribute to the wider organisations service development
Desirable
- Flexible approach to multi-platform training delivery
- The ability to work with multiple disciplines and grades of staff with a professional and respectful attitude with the ability to engage, persuade and negotiate to promote the adoption of use of IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
