Job summary
This role is working as part of a team to ensure all services provided by the Estates, Facilities and Capital team are delivered efficiently and effectively within timescales and to the required standards.
The post holder will provide 1st line support for predominantly Estates Compliance Planned Preventative Maintenance (PPM) and remedial tasks, and associated scheduling of these tasks. The role will include maintaining and filing all Compliance PPM and remedial work requests.
Support is also required for reactive, minor works and capital financial requests for staff throughout the Trust/Wider organisations to clinical and nonclinical staff.
The service desk analyst will assist in supporting the 2nd line Estates, Facilities and Capital support teams.
The post holder will be trained to perform 1st line solutions where possible and are responsible for troubleshooting or escalating problems and challenges within E F & C team, to provide effective solutions to reported problems and requests.
Main duties of the job
An exciting and excellent opportunity has arisen for a Service Desk Analyst in Estates Compliance to join Wirral's largest employer being part of a diverse and enabling workforce team at Wirral University Teaching Hospital NHS Foundation Trust.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job Description for further information about the Service Desk Analyst in Estates Compliance position available at WUTH
Job description
Job responsibilities
Please see attached Job Description for further information about the Service Desk Analyst in Estates Compliance position available at WUTH
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum - educated to clinical or business administration HNC (foundation degree) level or equivalent or relevant experience of NHS administrative procedures
- Experienced user of clinical or non-clinical applications e.g. MS Office, Mainsaver
Other Requirements
Essential
- Flexible approach to working various shift patterns and expectation to work across multiple sites and travel where appropriate to represent the organisation
Knowledge and Skills
Desirable
- Awareness of NHS and of clinical and operational processes as well as understanding current Professional, National and Trust policies and strategies and appropriate statutory duties
- Relevant experience with operating a Computerised Maintenance Management System (CMMS).
- Working knowledge and experience of Estates management with the ability to problem solve/repair
Personal Attributes
Essential
- Problem solving skills and prioritisation of conflicting workload, ability to work under pressure and to strict timelines
- Customer relationship skills - ability to establish rapport with others, be enthusiastic and have a helpful attitude
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum - educated to clinical or business administration HNC (foundation degree) level or equivalent or relevant experience of NHS administrative procedures
- Experienced user of clinical or non-clinical applications e.g. MS Office, Mainsaver
Other Requirements
Essential
- Flexible approach to working various shift patterns and expectation to work across multiple sites and travel where appropriate to represent the organisation
Knowledge and Skills
Desirable
- Awareness of NHS and of clinical and operational processes as well as understanding current Professional, National and Trust policies and strategies and appropriate statutory duties
- Relevant experience with operating a Computerised Maintenance Management System (CMMS).
- Working knowledge and experience of Estates management with the ability to problem solve/repair
Personal Attributes
Essential
- Problem solving skills and prioritisation of conflicting workload, ability to work under pressure and to strict timelines
- Customer relationship skills - ability to establish rapport with others, be enthusiastic and have a helpful attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
