Wirral University Teaching Hospitals NHS Trust

Apprentice Clerical Officer

This job is now closed

Job summary

An exciting opportunity has arisen for a Band 2 Clerical Officer to join the team on Surgical Emergency Unit (SEU). We are a fast paced environment that strives to provide excellent assessment, efficient treatment and high quality patient care.

SEU is a 20 bedded assessment unit that provides urgent care and assessment for a diverse range of acutely unwell surgical patients.

We also have an ambulatory area with 6 trolleys and 16 chairs, where we provide initial assessment for patients referred via their general practitioner or from ED.

In addition to this, we run an ambulatory clinic (Mon - Fri) which allows investigations such as CT/ Ultrasound scans to be done efficiently and at short notice. This clinic helps prevent hospital admissions whilst positively impacting on patient experience.

This vacancy is being advertised as an apprenticeship and as such the salary for the role if reflective of this. Those who currently hold and can evidence the essential qualifications need not apply. Your application will not be shortlisted if you hold the essential qualification(s).

Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer.

Main duties of the job

Greet patients and visitors face to face and on the telephone providing advice and support as necessary.
To check demographic details are correct on admission and discharge
To put patients onto cerner.
Maintain supplies of demographic labels, notes etc.
Keep casenotes trolleys clean, tidy and in bed order.
To arrange transport for patients attending other hospitals / departments.
To answer the telephone, taking messages or transferring calls as appropriate
To co-ordinate outpatient appointments with clinic clerk prior to discharge.
To prepare any discharged patients paperwork for scanning.
To provide support to nursing staff for general patient requests.
Liaise with informatics regarding electronic equipment.
To organise HOT / Elective clinic daily.

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as ''competent and caring staff'' by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on the Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest trusts in the North West of England, comprising of Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach of the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Date posted

15 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£16,787.25 to £22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

408-23-305

Job locations

Wirral University Teaching Hospital

Arrowe Park Road

Upton

CH49 5PE

Job description

Job responsibilities

Please see attached Job Description for further information about the Clerical Officer position available at WUTH.

Job description

Job responsibilities

Please see attached Job Description for further information about the Clerical Officer position available at WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

GCSE / NVQ Level 2 or recent equivalent experience

Desirable

Experience of working in the NHS

Knowledge and Skills

Essential

Good written and communication skills
Excellent telephone manner
Computer / keyboard skills
Awareness of customer care and dealing with complaints / conflict

Desirable

Legible handwriting
Knowledge of the Trust's rules regarding confidentiality
Knowledge of the Trust's procedures for handling complaints

Personal Attributes

Essential

Excellent time management and organisational skills
Polite, friendly and welcoming manner
Methodical and able to work to tight deadlines
Able to undertake tasks involving frequent light or moderate physical effort

Desirable

Work flexibly across site and extended hours including weekends and Bank holidays
Ability to work alone
Ability to work under pressure and maintain a professional approach
Support patients and colleagues
Self-motivation and enthusiasm

Person Specification

Qualifications, Specific Experience & Training

Essential

GCSE / NVQ Level 2 or recent equivalent experience

Desirable

Experience of working in the NHS

Knowledge and Skills

Essential

Good written and communication skills
Excellent telephone manner
Computer / keyboard skills
Awareness of customer care and dealing with complaints / conflict

Desirable

Legible handwriting
Knowledge of the Trust's rules regarding confidentiality
Knowledge of the Trust's procedures for handling complaints

Personal Attributes

Essential

Excellent time management and organisational skills
Polite, friendly and welcoming manner
Methodical and able to work to tight deadlines
Able to undertake tasks involving frequent light or moderate physical effort

Desirable

Work flexibly across site and extended hours including weekends and Bank holidays
Ability to work alone
Ability to work under pressure and maintain a professional approach
Support patients and colleagues
Self-motivation and enthusiasm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Wirral University Teaching Hospital

Arrowe Park Road

Upton

CH49 5PE

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Wirral University Teaching Hospital

Arrowe Park Road

Upton

CH49 5PE

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)