Job summary
The Care Support Worker (Band 2) is an integral member of the Imaging team, working under the direct supervision of registered practitioners. The role supports safe, effective and compassionate patient care across designated Imaging areas, including antenatal imaging and A&E X-ray.
The post holder will provide non-registered clinical support, act as a trained chaperone for intimate examinations, assist with patient preparation and movement, and support the maintenance of a safe and efficient clinical environment. The role contributes to patient dignity, flow, safeguarding and overall service delivery while allowing registered staff to focus on regulated imaging activity.
Main duties of the job
Support patients before, during and after imaging procedures under the direction of registered staff
Act as a trained chaperone for intimate examinations in line with Trust policy
Assist with patient preparation, mobility, transfers and supervision
Maintain clean, safe and well-prepared imaging and clinic environments
Support infection prevention and control standards
Assist with stock management, equipment cleaning and room set-up
Communicate effectively with patients, carers and the multidisciplinary team
Escalate concerns regarding patient safety, dignity or wellbeing promptly
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice.
The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance.
The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team.
The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience.
Main Responsibilities
Patient Care and Support
Welcome, assist and reassure patients and relatives in a compassionate and professional manner
Support patient preparation and aftercare as delegated by registered staff
Act as a chaperone during intimate examinations in line with Trust policy
Assist with patient mobility, transfers and positioning using appropriate equipment
Observe and report any changes or concerns in a patients condition
Environment and Equipment
Prepare and maintain imaging rooms and clinic areas
Clean equipment and clinical areas in accordance with infection control policies
Assist with stock control, deliveries and equipment checks
Communication and Teamworking
Communicate effectively with patients, carers and the multidisciplinary team
Escalate concerns appropriately and in a timely manner
Support a positive, respectful and inclusive working environment
Governance, Safety and Professional Practice
Work within Trust policies, procedures and competencies
Maintain patient confidentiality and data protection standards
Participate in training, supervision and Personal Development Reviews
Contribute to audits, quality improvement and service development activities as required
Job description
Job responsibilities
The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice.
The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance.
The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team.
The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience.
Main Responsibilities
Patient Care and Support
Welcome, assist and reassure patients and relatives in a compassionate and professional manner
Support patient preparation and aftercare as delegated by registered staff
Act as a chaperone during intimate examinations in line with Trust policy
Assist with patient mobility, transfers and positioning using appropriate equipment
Observe and report any changes or concerns in a patients condition
Environment and Equipment
Prepare and maintain imaging rooms and clinic areas
Clean equipment and clinical areas in accordance with infection control policies
Assist with stock control, deliveries and equipment checks
Communication and Teamworking
Communicate effectively with patients, carers and the multidisciplinary team
Escalate concerns appropriately and in a timely manner
Support a positive, respectful and inclusive working environment
Governance, Safety and Professional Practice
Work within Trust policies, procedures and competencies
Maintain patient confidentiality and data protection standards
Participate in training, supervision and Personal Development Reviews
Contribute to audits, quality improvement and service development activities as required
Person Specification
Qualifications
Essential
- NVQ/QCF Level 2 in Healthcare or equivalent relevant experience
- Care Certificate completed or willingness to complete within 12 weeks of appointment Assessment
- Maths and English qualification or equivalent
Experience and Skills
Essential
- Experience working in a healthcare or patient-facing environment
- Ability to work under supervision and follow instructions appropriately
- Ability to recognise own limitations and escalate concerns when required
Communication and Personal Attributes
Essential
- Ability to communicate effectively with patients, carers and staff using verbal and non-verbal communication
- Demonstrates compassion, respect and professionalism
- Understanding of the importance of privacy, dignity and confidentiality
Person Specification
Qualifications
Essential
- NVQ/QCF Level 2 in Healthcare or equivalent relevant experience
- Care Certificate completed or willingness to complete within 12 weeks of appointment Assessment
- Maths and English qualification or equivalent
Experience and Skills
Essential
- Experience working in a healthcare or patient-facing environment
- Ability to work under supervision and follow instructions appropriately
- Ability to recognise own limitations and escalate concerns when required
Communication and Personal Attributes
Essential
- Ability to communicate effectively with patients, carers and staff using verbal and non-verbal communication
- Demonstrates compassion, respect and professionalism
- Understanding of the importance of privacy, dignity and confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
