Walsall Healthcare NHS Trust

Support Service Supervisor - Catering

The closing date is 07 September 2025

Job summary

The post holder will be responsible:

To supervise all aspects of the catering service at ward level with the responsibility of ensuring a high-quality catering service to patients.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

1. To organise the work of catering staff in all ward areas.

2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.

3. To arrange work rotas and allocate staff to them.

4. To participate in the selection and recruitment of staff.

5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.

6. To carry out first line management of grievances and disciplinary matters.

7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.

8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.

9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.

10. To exercise quality control over all catering areas to ensure the highest quality of service.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

22 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

407-E&F-7359342

Job locations

Walsall Healthcare NHS Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS


Job description

Job responsibilities

1. To organise the work of catering staff in all ward areas.

2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.

3. To arrange work rotas and allocate staff to them.

4. To participate in the selection and recruitment of staff.

5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.

6. To carry out first line management of grievances and disciplinary matters.

7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.

8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.

9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.

10. To exercise quality control over all catering areas to ensure the highest quality of service.

Job description

Job responsibilities

1. To organise the work of catering staff in all ward areas.

2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.

3. To arrange work rotas and allocate staff to them.

4. To participate in the selection and recruitment of staff.

5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.

6. To carry out first line management of grievances and disciplinary matters.

7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.

8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.

9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.

10. To exercise quality control over all catering areas to ensure the highest quality of service.

Person Specification

Qualifications

Essential

  • oPost holder should possess Basic Food Hygiene Certificate at commencement of employment and be willing to progress to Intermediate Food Hygiene Certificate.

Experience

Essential

  • oTo have experience in supervising staff.

Communication

Essential

  • oTo be able to communicate verbally with staff, visitors and patients.

Experience

Essential

  • oTo be able to work under pressure due to service demands and the available workforce.
Person Specification

Qualifications

Essential

  • oPost holder should possess Basic Food Hygiene Certificate at commencement of employment and be willing to progress to Intermediate Food Hygiene Certificate.

Experience

Essential

  • oTo have experience in supervising staff.

Communication

Essential

  • oTo be able to communicate verbally with staff, visitors and patients.

Experience

Essential

  • oTo be able to work under pressure due to service demands and the available workforce.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS


Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS


Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Facilities Manager - Catering

Rebecca Whitehouse

r.whitehouse2@nhs.net

01922656288

Details

Date posted

22 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro-rata

Contract

Permanent

Working pattern

Part-time

Reference number

407-E&F-7359342

Job locations

Walsall Healthcare NHS Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS


Supporting documents

Privacy notice

Walsall Healthcare NHS Trust's privacy notice (opens in a new tab)