Job summary
Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team.
You should be educated to NVQ2 minimum or have equivalent experience in an receptionist or NHS patient facing related role. You should have strong interpersonal skills together with a can do attitude!
The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Elective Access policy.
Main duties of the job
- Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow
- To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately
- To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
- Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
- Maintain patient confidentiality at all times.
- Carry out any other duties, within the grade, as requested by the Reception Team Leader
- Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required)
- To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system
About us
Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Job description
Job responsibilities
QUALIFICATIONS
Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent).
EXPERIENCE
Dealing with patients/general public face to face or working in a customer focused environment.
Using Patient Administration System (desirable) to input and update personal data
Working as part of a team in a busy environment
SKILLSNumeracy skills and attention to detail
Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience
Job description
Job responsibilities
QUALIFICATIONS
Good standard level of education (2 GSCEs or equivalent).NVQ level 2 in Customer Service (or equivalent).
EXPERIENCE
Dealing with patients/general public face to face or working in a customer focused environment.
Using Patient Administration System (desirable) to input and update personal data
Working as part of a team in a busy environment
SKILLSNumeracy skills and attention to detail
Excellent keyboard, IT and administrative skills.Good customer care and verbal communication skillsEquivalent level of knowledge gained through experience
Person Specification
Customer Service
Essential
- Relevant experience
- NVQ 2 or higher in Customer Services/Administration
- NHS experience
IT Skills
Essential
- Microsoft Word Qualification
- Experience using NHS systems
- CLAIT/CLAIT PLUS
Skills
Essential
- Relevant customer service role
- Excellent communication skills
Person Specification
Customer Service
Essential
- Relevant experience
- NVQ 2 or higher in Customer Services/Administration
- NHS experience
IT Skills
Essential
- Microsoft Word Qualification
- Experience using NHS systems
- CLAIT/CLAIT PLUS
Skills
Essential
- Relevant customer service role
- Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
