Job summary
An exciting opportunity has arisen to join Walsall Healthcare NHS Trust, addressing the increased capacity needs in preparation for the upcoming opening of the Midlands Metropolitan University Hospital later this year.
In response to the anticipated rise in Emergency Department attendance from neighbouring areas, we are opening a new ward. Initially, this ward will cater to general medical patients, with the potential to expand and provide care for acute medical patients, presenting an exciting opportunity for growth.
The successful candidate will ensure the ward promotes a positive patient experience. We need you to be able to work as part of a team, undertaking clerical duties within the Ward environment, providing assistance to, patients, relatives, nursing staff and assist the manager in administration tasks.
Main duties of the job
Key Responsibilities
- To provide full clerical support to Ward by:-
- Ensuring that medical records are obtained and prepared for use by medical staff.
Maintaining such records in an organised state throughout the patient's stay in hospital, which will include the filing of examination reports.
- Ensuring that the administration records of patients are completed on admission and discharge, and that the non-medical data is accurate. Completing daily statistical returns.
- Assisting Ward nursing staff with the discharge arrangements for patients, which will include arranging follow up appointments, transport, social services support and the availability of EDS for discharge along with post-discharge follow up phone calls.
- Ensuring ward stationery is ordered and maintained and that patient's mail is distributed.
- Undertaking telephone duties, gaining assistance from nursing staff where necessary.
In addition the post-holder will:-
- Undertake a messenger service for the ward as required by the nursing
- Data input - ward based computer.
- Provide an other secretarial support to the ward as determined by the Ward Manager.
About us
Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Departmentcompleted 2023.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job description
Job responsibilities
To provide full clerical support to Ward by:
- Ensuring that medical records are obtained and prepared for use by medical staff.
- Maintaining such records in an organised state throughout the patients stay in hospital, which will include the filing of examination reports.
- Ensuring that the administration records of patients are completed on admission and discharge, and that the non-medical data is accurate. Completing daily statistical returns
- Assisting Ward nursing staff with the discharge arrangements for patients, which will include arranging follow up appointments, transport, social services support and the availability of EDS for discharge along with post-discharge follow up phone calls.
- Ensuring ward stationery is ordered and maintained and that patients mail is distributed.
- Undertaking telephone duties, gaining assistance from nursing staff where necessary
In addition, the post-holder will:
- Undertake a messenger service for the ward as required by the nursing
- Data input ward based computer
- Provide other secretarial support to the ward as determined by the Ward Manager
Job description
Job responsibilities
To provide full clerical support to Ward by:
- Ensuring that medical records are obtained and prepared for use by medical staff.
- Maintaining such records in an organised state throughout the patients stay in hospital, which will include the filing of examination reports.
- Ensuring that the administration records of patients are completed on admission and discharge, and that the non-medical data is accurate. Completing daily statistical returns
- Assisting Ward nursing staff with the discharge arrangements for patients, which will include arranging follow up appointments, transport, social services support and the availability of EDS for discharge along with post-discharge follow up phone calls.
- Ensuring ward stationery is ordered and maintained and that patients mail is distributed.
- Undertaking telephone duties, gaining assistance from nursing staff where necessary
In addition, the post-holder will:
- Undertake a messenger service for the ward as required by the nursing
- Data input ward based computer
- Provide other secretarial support to the ward as determined by the Ward Manager
Person Specification
Qualifications
Essential
- oGCSE or equivalent in English and Maths
Knowledge
Essential
- oMust demonstrate a knowledge of keyboard skills
- oMust demonstrate good communication and interpersonal skills
- oMust demonstrate good organisational and time management skills
- oMust be able to demonstrate an understanding of the principle of effective filing system
Skills
Essential
- oMust be able to demonstrate an understanding of the employee's responsibilities in relation to the Health & Safety at Work Act
- oMust demonstrate an understanding of the need for confidentiality and be aware of the Data Protection Act
- Have a good understanding of hospital IT systems
- Ability to have good communication skills
Experience
Essential
- Demonstrable experience of administrative & clerical systems and processes
- Previous ward clerk/reception experience
- Previous experience of working in acute hospital environment
Person Specification
Qualifications
Essential
- oGCSE or equivalent in English and Maths
Knowledge
Essential
- oMust demonstrate a knowledge of keyboard skills
- oMust demonstrate good communication and interpersonal skills
- oMust demonstrate good organisational and time management skills
- oMust be able to demonstrate an understanding of the principle of effective filing system
Skills
Essential
- oMust be able to demonstrate an understanding of the employee's responsibilities in relation to the Health & Safety at Work Act
- oMust demonstrate an understanding of the need for confidentiality and be aware of the Data Protection Act
- Have a good understanding of hospital IT systems
- Ability to have good communication skills
Experience
Essential
- Demonstrable experience of administrative & clerical systems and processes
- Previous ward clerk/reception experience
- Previous experience of working in acute hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
