Infrastructure Server Engineer

Job summary

The post holder will be expected to have a working knowledge of all infrastructure systems, being able to assist and undertake work across all areas when required, the post holder will however be the subject matter expert for servers.

As a server engineer the post holder will be expected to authorise all changes to the Server environment including installs, moves and changes, undertake risk assessments of any changes proposed and report to the Infrastructure Support Manager as appropriate.

During standard support hours the Server engineer will take ownership of escalated Server incidents and Problems, and handle until an acceptable resolution is achieved.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

• Provide day to day hands on pro-active and re-active complex Server maintenance and support.
• Carry out upgrades and keeping up to date documentation as defined by the Infrastructure Service Manager.
• Monitoring outstanding Incidents and Tasks against customer Service Level Agreements, prioritising calls effectively, keeping users up to date with progress and initiating escalation procedures where required.
• Monitor, manage and report on server capacity and availability, carry out regular health checks on all servers.

  Take ownership of escalated Server incidents and Problems, and handle until an acceptable resolution is achieved. Analyse and investigate a range of highly complex technical problems and develop and design an appropriate server solution.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.