Job summary
Volunteers play an important part of patient carer and family experience at Walsall Healthcare NHS Trust (WHT), and we take pride in the variety and breadth of volunteer roles we offer. WHT volunteers are a dedicated group of individuals all with the common goal of supporting the Trust in delivering the best experience to its patients, carers, families, and staff. Volunteers have been an invaluable asset to the Trust throughout the Covid 19 pandemic and continue to support the trust in a variety of ways.
Main duties of the job
In line with the Trust values provide efficient, effective, and comprehensive coordination of the Trust's voluntary service. Under the direction and support of the Patient Experience Manager the post holder will be responsible for ensuring the effective recruitment, induction, support, and placement of volunteers within the hospital and provide on-going line management for all existing Trust volunteers.
About us
Walsall Healthcare NHS Trust is one of the largest employers in the local area with over 3,000 staff. The Trust supports Flexible Working Arrangements and Race Equality. We have a commitment to education, training and staff development. The hospital has just completed a £170 million hospital redevelopment bringing first class facilities and a multi-professional education centre.
Job description
Job responsibilities
- Responsible for the development of innovative and sustainable volunteer roles focused on improving experiences of patients, carers, families and staff.
- Ensure that all volunteer roles are appropriately risk assessed and updated in accordance with local and national volunteering guidelines.
- Routinely audit volunteer recruitment systems to ensure compliance and accuracy.
- Organise recruitment campaigns for Volunteers utilising website, social media and local volunteer organisations and groups.
- To lead the recruitment of volunteers in line with the Trust recruitment and volunteering policy; including DBS (Disclosure Barring Scheme) checks.
- Ensure all volunteers are aware of their principle duties and what they should/should not be doing.
- To lead on volunteer development including delivering corporate induction, mandatory training, role specific development needs and individual learning requests.
- To routinely report on trust volunteering updates, recruitment stats and volunteer contributions internally including participation at the Patient Experience Group.
- To supervise the volunteer administrator including work priorities, 1-1 / raise and praise meetings and annual PDR.
- To produce the volunteer bulletin and develop further to meet changing practices and communication needs.
- To organise volunteer celebration events including service recognition awards.
- Responsible for training compliance for all existing volunteers in line with volunteer and training policy including mandatory training and local training as outlined in the role profile.
- Alongside the patient experience manager, manage the better impact system and the Trusts relationship with the provider.
- Ensure that an effective volunteer rota is in place; up to date and all volunteer hours are recorded using the better impact system.
- Authorise travel and other expenses (in line with policy) to be paid to volunteers on a monthly basis and maintain a database of expenditure.
- Liaise regularly with service leads to ensure volunteer opportunities meet the needs of the Trust and to work collaboratively to develop new roles.
- To develop external relationships with third party volunteer organisations, community associations and local educational establishments, strengthening the Trusts community stance as a provider of volunteering opportunities.
Job description
Job responsibilities
- Responsible for the development of innovative and sustainable volunteer roles focused on improving experiences of patients, carers, families and staff.
- Ensure that all volunteer roles are appropriately risk assessed and updated in accordance with local and national volunteering guidelines.
- Routinely audit volunteer recruitment systems to ensure compliance and accuracy.
- Organise recruitment campaigns for Volunteers utilising website, social media and local volunteer organisations and groups.
- To lead the recruitment of volunteers in line with the Trust recruitment and volunteering policy; including DBS (Disclosure Barring Scheme) checks.
- Ensure all volunteers are aware of their principle duties and what they should/should not be doing.
- To lead on volunteer development including delivering corporate induction, mandatory training, role specific development needs and individual learning requests.
- To routinely report on trust volunteering updates, recruitment stats and volunteer contributions internally including participation at the Patient Experience Group.
- To supervise the volunteer administrator including work priorities, 1-1 / raise and praise meetings and annual PDR.
- To produce the volunteer bulletin and develop further to meet changing practices and communication needs.
- To organise volunteer celebration events including service recognition awards.
- Responsible for training compliance for all existing volunteers in line with volunteer and training policy including mandatory training and local training as outlined in the role profile.
- Alongside the patient experience manager, manage the better impact system and the Trusts relationship with the provider.
- Ensure that an effective volunteer rota is in place; up to date and all volunteer hours are recorded using the better impact system.
- Authorise travel and other expenses (in line with policy) to be paid to volunteers on a monthly basis and maintain a database of expenditure.
- Liaise regularly with service leads to ensure volunteer opportunities meet the needs of the Trust and to work collaboratively to develop new roles.
- To develop external relationships with third party volunteer organisations, community associations and local educational establishments, strengthening the Trusts community stance as a provider of volunteering opportunities.
Person Specification
Qualifications
Essential
- Level 4 qualification in a relevant subject or demonstrable equivalent experience.
- 5 GCSEs including Math and English at grade C or above.
Experience
Essential
- Demonstrable previous/relevant experience working with and supporting volunteers.
- Experience of participating in the delivery and implementation of projects.
- Experience supervising junior colleagues.
- Experience of working to tight deadlines, under pressure with conflicting priorities.
- Experience of delivering training/information sessions to a variety of learners.
- Experience of motivating a team.
Other
Essential
- Personal Attributes - Excellent organisational skills / Works confidently and effectively within a multi professional team.
- Personal Attributes - Communicates in a sensitive and diplomatic manner.
- Personal Attributes - Ability to be flexible and adapt to a developing service / to articulate ideas and contribute to meetings / discussion in a positive manner
- Technical Skills - Competent in the use of Microsoft Office suite.
Knowledge and Skills
Essential
- Ability to manage and organise volunteers.
- Proven ability in providing advice, support, and guidance to junior colleagues, and volunteers.
- Excellent interpersonal skills with a proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
- An understanding of volunteer legislation and national volunteer policy.
- Willingness to take initiative.
- Analytical and problem-solving skills and ability to run and present reports.
- Evidence of effective team working and effective team leading.
Person Specification
Qualifications
Essential
- Level 4 qualification in a relevant subject or demonstrable equivalent experience.
- 5 GCSEs including Math and English at grade C or above.
Experience
Essential
- Demonstrable previous/relevant experience working with and supporting volunteers.
- Experience of participating in the delivery and implementation of projects.
- Experience supervising junior colleagues.
- Experience of working to tight deadlines, under pressure with conflicting priorities.
- Experience of delivering training/information sessions to a variety of learners.
- Experience of motivating a team.
Other
Essential
- Personal Attributes - Excellent organisational skills / Works confidently and effectively within a multi professional team.
- Personal Attributes - Communicates in a sensitive and diplomatic manner.
- Personal Attributes - Ability to be flexible and adapt to a developing service / to articulate ideas and contribute to meetings / discussion in a positive manner
- Technical Skills - Competent in the use of Microsoft Office suite.
Knowledge and Skills
Essential
- Ability to manage and organise volunteers.
- Proven ability in providing advice, support, and guidance to junior colleagues, and volunteers.
- Excellent interpersonal skills with a proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
- An understanding of volunteer legislation and national volunteer policy.
- Willingness to take initiative.
- Analytical and problem-solving skills and ability to run and present reports.
- Evidence of effective team working and effective team leading.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
