Job summary
An exciting opportunity has arisen for an enthusiastic individual to take on the role of Administrator Team Leader in the Safeguarding and Children in Care Team.
The role is based at Blakenall Village Centre but you will be required to provide support to the Safeguarding Teams - Children, Adults and Maternity and Children in Care Team at three sites, including staff based at Blakenall Village Centre, Walsall Town Wharf and Walsall Civic Centre in the Town Centre, therefore the ability to travel independently is essential.
The successful applicant should have experience of leading a team and possess exceptional motivational and organisational skills. The person will be proficient in using Microsoft Excel, Access, Outlook and Word and will be able to demonstrate the commitment and drive needed to continuously improve systems; processes and data quality.
The successful candidate will have excellent verbal and written communication skills, organisational skills, and a keen eye for detail. You will be used to working to processes to complete tasks by deadlines.
You will have at least three years of administrative/secretarial experience and knowledge of a range of administration procedures. You must have, or be working towards, a Level 3 Business Administration qualification or equivalent, GCSE grade A-C (or equivalent) in English Language and Mathematics.
Main duties of the job
This post will require the successful candidate to supervise administrative staff in the team and maintain an overview of the flow of work within the office, ensuring it is managed within agreed quality standards and timescales and work closely and provide support to the Business Support Manager.
The post holder will be required to undertake HR work, including conducting appraisals, organising staff rotas, and dealing with any day to day queries from the Administration Team, Named Nurses and Service Leads. In addition to supporting the line management of the team administrators, you will also be expected to, when required, to cover sickness and other absences and support the Safeguarding and Children in Care team in a variety of ways.
About us
Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed. We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce RESPECT - COMPASSION - TEAMWORK-PROFESSIONALISM
Job description
Job responsibilities
Main duties for the post includes: To be responsible for leading the administrative team and the supervision and co-ordination of the workstreams within the Service, ensuring all systems and processes operate efficiently, accurately and in a timely manner, through a process of continuous improvement. Providing support to the Business Support Manager with regards to the day to day responsibilities of the administrative staff and workstreams which may include recruitment; appraisals; training; performance and quality management, and providing supervision and support to the Team. To produce, review and communicate Safeguarding and Children in Care business performance measures, including departmental Key Performance Indicators (KPIs). To develop and maintain positive and responsive front of house operations, incorporating excellence in customer service at all times, through training and management of staff. To monitor and improve Quality Standards of administrative services within their own area, with links with the wider service regarding administrative standards To represent the administrative team at meetings and groups as delegated by the Business Manager. To provide support to the Business Manager where required and act as their Deputy if required to do so when needed. To provide comprehensive, effective and confidential administrative service to the Head of Safeguarding and the Team Leaders. To participate in the organisation of projects, training events, conferences, etc.
Please refer to the JD and PS for more information
Job description
Job responsibilities
Main duties for the post includes: To be responsible for leading the administrative team and the supervision and co-ordination of the workstreams within the Service, ensuring all systems and processes operate efficiently, accurately and in a timely manner, through a process of continuous improvement. Providing support to the Business Support Manager with regards to the day to day responsibilities of the administrative staff and workstreams which may include recruitment; appraisals; training; performance and quality management, and providing supervision and support to the Team. To produce, review and communicate Safeguarding and Children in Care business performance measures, including departmental Key Performance Indicators (KPIs). To develop and maintain positive and responsive front of house operations, incorporating excellence in customer service at all times, through training and management of staff. To monitor and improve Quality Standards of administrative services within their own area, with links with the wider service regarding administrative standards To represent the administrative team at meetings and groups as delegated by the Business Manager. To provide support to the Business Manager where required and act as their Deputy if required to do so when needed. To provide comprehensive, effective and confidential administrative service to the Head of Safeguarding and the Team Leaders. To participate in the organisation of projects, training events, conferences, etc.
Please refer to the JD and PS for more information
Person Specification
Qualifications
Essential
- oNVQ level 4 or equivalent
- Word processing skills / qualifications or relevant experience of word processing skills, Microsoft word, PowerPoint, excel, outlook
- GCSE A-C English and Maths
Experience
Essential
- Experience of line management of administrative staff including performance monitoring
- An understanding of NHS systems and processes along with experience of working with electronic patient record systems.
- Able to demonstrate excellent administrative and organisational skills at a high level
Desirable
- Experience in the development and review of administrative systems to ensure robust monitoring
- Experience of procurement / ordering
- Knowledge of Safeguarding/Children in Care or alternative area with suitable experience within the NHS or equivalent
Skills
Essential
- Excellent communication skills and interpersonal skills
- Experience of coordinating and minuting meetings
- Excellent knowledge of using Windows packages including Word, Excel, Powerpoint, Outlook
Desirable
- Experience of collating accurate and up to date data into different formats for presentation
Person Specification
Qualifications
Essential
- oNVQ level 4 or equivalent
- Word processing skills / qualifications or relevant experience of word processing skills, Microsoft word, PowerPoint, excel, outlook
- GCSE A-C English and Maths
Experience
Essential
- Experience of line management of administrative staff including performance monitoring
- An understanding of NHS systems and processes along with experience of working with electronic patient record systems.
- Able to demonstrate excellent administrative and organisational skills at a high level
Desirable
- Experience in the development and review of administrative systems to ensure robust monitoring
- Experience of procurement / ordering
- Knowledge of Safeguarding/Children in Care or alternative area with suitable experience within the NHS or equivalent
Skills
Essential
- Excellent communication skills and interpersonal skills
- Experience of coordinating and minuting meetings
- Excellent knowledge of using Windows packages including Word, Excel, Powerpoint, Outlook
Desirable
- Experience of collating accurate and up to date data into different formats for presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
