Job summary
An exciting opportunity has arisen to appointment an Access Administrator to support with the day to day running of a thriving Outpatient Access Team
Your should have out-standing and proven customer services skills or worked in a busy customer care focused environment. You will need to be able to work in a calm, logical and methodical way but also be able to multi-task due to on-going service demands. You must possess effective communication skills, able to work well under pressure and be a key team player
Main duties of the job
To work in an Outpatient Access Team environment to provide a professional efficient and effective centralised booking service for a variety of outpatient clinics.
Use multiple systems to carry out work including Microsoft Office products
Using initiative to ensure that patients are booked in line with local and national access targets
Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Access Team Leader, Access Manager and/or Outpatient Care Group Support Manager
To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public
Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Job description
Job responsibilities
Key Areas of Responsibility will include:
Reschedule or cancel patients appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date.
Using Envoy Text Messaging service to contact patients for hospital cancellations
Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role
Print and process patient referrals into the CareFlow system in readiness for scan clinical triage.
Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment
Job description
Job responsibilities
Key Areas of Responsibility will include:
Reschedule or cancel patients appointments efficiently using the CareFlow system ensuring that patient offered choice of appointment time / date.
Using Envoy Text Messaging service to contact patients for hospital cancellations
Liaising with GP surgeries/Care Group Services and other healthcare professionals as required within remit of job role
Print and process patient referrals into the CareFlow system in readiness for scan clinical triage.
Telephone patients (as and when requested) to maximise slots, follow up DNAs and remind patients of their appointment
Person Specification
Qualifications
Essential
- Good standard level of education (2 GSCE's or equivalent)
- NVQ level 2 in Customer Service (or equivalent)
Experience
Essential
- Experience with dealing with patients or working in a customer focused environment.
- Experience of using IT systems/data input.
Skills
Essential
- Good keyboard, IT and administrative skills.
Person Specification
Qualifications
Essential
- Good standard level of education (2 GSCE's or equivalent)
- NVQ level 2 in Customer Service (or equivalent)
Experience
Essential
- Experience with dealing with patients or working in a customer focused environment.
- Experience of using IT systems/data input.
Skills
Essential
- Good keyboard, IT and administrative skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
