Job summary
An exciting opportunity has arisen for an Audio Visual and Simulation Technician to join ourEducation Centre team at Walsall Healthcare NHS Trust.
This is a fixed term post for 12 months.
The role of the Audio Visual and Simulation Technician will focus on providing AV services across the Education Centre, in the first instance concentrating on supporting and dealing with day-to-day AV troubleshooting, related IT and simulation equipment.
They will ensure that all necessary equipment is available to supporteducation and training activities for learners, assisting in the preparation and creation of teaching resource materials as required.
Main duties of the job
Lead in the provision of audio-visual and IT equipment to support the delivery of education and training for undergraduate and postgraduate teaching.
To work with the clinical skills lead to maintain an accurate inventory of equipment, ensuring all equipment is well maintained and stored safely within the laboratory.
About us
Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. We are committed to delivering high quality care in our wards and services and as part of our improvement plan to become an outstanding Trust by 2022.
Job description
Job responsibilities
- Undertake basic maintenance such as replacing projector bulbs, microphones, batteries etc.
- Liaise directly with the IT engineers to diagnose problems on audio-visual/IT systems and take appropriate action.
- Work closely with internal and external customers to determine their equipment needs for their event.
- Support with the set-up of audio-visual equipment for training sessions and meetings prior to use e.g. teleconferencing equipment and video links systems.
- To be responsible for the set-up, testing, operating, dismantling and maintenance of all digital and audio-visual equipment.
- Observe signals during live link-ups, making changes to gain maximum control for optimum video signal and acoustical levels as required.
- Provide technical know-how and expertise in own area of work to support the digital development and quality improvement of the education centre.
- To work with the clinical skills lead to maintain an accurate inventory of equipment, ensuring all equipment is well maintained and stored safely within the laboratory.
- To ensure that the skills laboratory is set-up as required in readiness for scheduled training sessions and to close down at the end of sessions, including lifting/moving any equipment and furniture.
- To provide technical support and advice to staff and students across a range of simulation-based technologies and clinical skills practice associated within healthcare.
- To develop and maintain handouts/guides on the correct use of specialist equipment and/or to help demonstrate good skill techniques.
- Maintain regular contact with educational tutors with regard to their requirements for the delivery of teaching.
Job description
Job responsibilities
- Undertake basic maintenance such as replacing projector bulbs, microphones, batteries etc.
- Liaise directly with the IT engineers to diagnose problems on audio-visual/IT systems and take appropriate action.
- Work closely with internal and external customers to determine their equipment needs for their event.
- Support with the set-up of audio-visual equipment for training sessions and meetings prior to use e.g. teleconferencing equipment and video links systems.
- To be responsible for the set-up, testing, operating, dismantling and maintenance of all digital and audio-visual equipment.
- Observe signals during live link-ups, making changes to gain maximum control for optimum video signal and acoustical levels as required.
- Provide technical know-how and expertise in own area of work to support the digital development and quality improvement of the education centre.
- To work with the clinical skills lead to maintain an accurate inventory of equipment, ensuring all equipment is well maintained and stored safely within the laboratory.
- To ensure that the skills laboratory is set-up as required in readiness for scheduled training sessions and to close down at the end of sessions, including lifting/moving any equipment and furniture.
- To provide technical support and advice to staff and students across a range of simulation-based technologies and clinical skills practice associated within healthcare.
- To develop and maintain handouts/guides on the correct use of specialist equipment and/or to help demonstrate good skill techniques.
- Maintain regular contact with educational tutors with regard to their requirements for the delivery of teaching.
Person Specification
Qualifications
Essential
- oGCSE English and Mathematics Grade A-C (or Equivalent)
- oNVQ level 3 and ECDL qualification or equivalent
- oCustomer Service qualification or willingness to take
Knowledge, Training and Experience
Essential
- Previous experience of office administration and customer services (including work experience as a student)Previous experience of office administration and customer services (including work experience as a student).
- Experience of working within a busy office environment.
- Office 365 experience and other chat applications such as Zoom, Accrux.
- Developing technical documentation regarding troubleshooting and analysis.
- Knowledge of Microsoft operating system, and MS Office.
Analytical Skills
Essential
- Ability to analyse situations / information to identify and resolve a range of problem.
- Plan tasks and activities which may require adjustment due to variable workload / interruptions
Physical Skills
Essential
- Lifting/Bending to move equipment
- Computer/VDU
- Smart appearance
Planning and Organisational Skills
Essential
- Effective technical diagnostic, fault finding and fault resolution skills.
- Ability to develop technical procedures/ standards.
- Ability to keep accurate records.
- Ability to work effectively in a team
- Ability to communicate to a range of people within the Trust and outside, at all levels of seniority.
- Ability to understand importance of providing an efficient, courteous service.
- Effective planning and organisational skills.
- Managing your own workload in accordance with escalation policies and procedures.
Mental and Emotional Effort
Essential
- Frequent requirement for concentration where the work pattern is unpredictable with frequent interruptions
- Ability to work under pressure and demonstrate attention to detail.
- Occasional exposure to distressing or emotional circumstances due to learners requiring extra support.
- Occasional requirement to deal calmly and effectively with complaints and confrontational situations
- Ability to understand the need for and to maintain confidentiality of personal information, etc.
- Ability to communicate technical concepts to nontechnical people, which requires patience, understanding and empathy.
Working Conditions
Essential
- Willing to work outside of normal working hours when required, given sufficient notice and time off in lieu to meet the needs of the service.
- Ability to be adaptable to meet the needs of the service
- Effective interpersonal skills, including ability to maintain a professional attitude.
Other
Essential
- Customer focused attitude.
- Ability to work in a busy / fast moving environment.
Person Specification
Qualifications
Essential
- oGCSE English and Mathematics Grade A-C (or Equivalent)
- oNVQ level 3 and ECDL qualification or equivalent
- oCustomer Service qualification or willingness to take
Knowledge, Training and Experience
Essential
- Previous experience of office administration and customer services (including work experience as a student)Previous experience of office administration and customer services (including work experience as a student).
- Experience of working within a busy office environment.
- Office 365 experience and other chat applications such as Zoom, Accrux.
- Developing technical documentation regarding troubleshooting and analysis.
- Knowledge of Microsoft operating system, and MS Office.
Analytical Skills
Essential
- Ability to analyse situations / information to identify and resolve a range of problem.
- Plan tasks and activities which may require adjustment due to variable workload / interruptions
Physical Skills
Essential
- Lifting/Bending to move equipment
- Computer/VDU
- Smart appearance
Planning and Organisational Skills
Essential
- Effective technical diagnostic, fault finding and fault resolution skills.
- Ability to develop technical procedures/ standards.
- Ability to keep accurate records.
- Ability to work effectively in a team
- Ability to communicate to a range of people within the Trust and outside, at all levels of seniority.
- Ability to understand importance of providing an efficient, courteous service.
- Effective planning and organisational skills.
- Managing your own workload in accordance with escalation policies and procedures.
Mental and Emotional Effort
Essential
- Frequent requirement for concentration where the work pattern is unpredictable with frequent interruptions
- Ability to work under pressure and demonstrate attention to detail.
- Occasional exposure to distressing or emotional circumstances due to learners requiring extra support.
- Occasional requirement to deal calmly and effectively with complaints and confrontational situations
- Ability to understand the need for and to maintain confidentiality of personal information, etc.
- Ability to communicate technical concepts to nontechnical people, which requires patience, understanding and empathy.
Working Conditions
Essential
- Willing to work outside of normal working hours when required, given sufficient notice and time off in lieu to meet the needs of the service.
- Ability to be adaptable to meet the needs of the service
- Effective interpersonal skills, including ability to maintain a professional attitude.
Other
Essential
- Customer focused attitude.
- Ability to work in a busy / fast moving environment.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
