Dorset County Hospital NHS Foundation Trust

Receptionist - Endoscopy

The closing date is 29 March 2026

Job summary

An exciting opportunity has arisen for a full-time Band 2 Receptionist to join the Endoscopy Department at Dorset County Hospital. We are looking for enthusiastic, capable and motivated individuals who will take pride in delivering high-quality administrative support within a patient-focused environment.

As a key member of our team, you will work closely with both clinical and administrative colleagues to ensure the smooth and efficient running of the service.

This is a fast-paced role that requires flexibility, strong organisational skills and the ability to manage multiple tasks with attention to detail. Excellent communication and interpersonal skills are essential, as you will be interacting with patients, relatives and staff throughout the day

Please note that applying for this role means you will also be considered for our Outpatient Administrator role also currently being advertised.

Main duties of the job

Main Duties of the Job

Welcoming patients to the Endoscopy Department and providing a friendly, professional first point of contact
Accurately marking patient attendance and discharge on relevant systems
Requesting, receiving and tracking medical records in line with Trust procedures
Printing, filing and preparing documentation to support clinical activity
Responding to face-to-face and telephone enquiries in a helpful and efficient manner
Supporting the wider administrative and clinical team to ensure smooth day-to-day operations

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.

Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Date posted

05 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

405-26-AC136END

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Job description

Job responsibilities

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

GCSE's or equivalent including English and Maths

KNOWLEDGE & EXPERIENCE

Essential

Recent experience in an office, reception, or administrative role with examples
Experience of managing both face-to-face and telephone enquiries, and how you would prioritise?
A clear understanding of confidentiality and data protection, and how to deal with sensitive information

Desirable

Experience and demonstrable examples of working in a healthcare or clinical environment
Practical experience using digital systems such as Microsoft Office

SKILLS & ABILITIES

Essential

Strong literacy and numeracy skills, demonstrated through examples
Confident and accurate keyboard skills
Ability to work independently, and how to organise your workload
Ability to work effectively as part of a team and what this looks like to you
Excellent verbal and written communication skills, please provide an example of how you adapt
Ability to manage multiple tasks in a busy environment, at the same time as maintaining accuracy

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

GCSE's or equivalent including English and Maths

KNOWLEDGE & EXPERIENCE

Essential

Recent experience in an office, reception, or administrative role with examples
Experience of managing both face-to-face and telephone enquiries, and how you would prioritise?
A clear understanding of confidentiality and data protection, and how to deal with sensitive information

Desirable

Experience and demonstrable examples of working in a healthcare or clinical environment
Practical experience using digital systems such as Microsoft Office

SKILLS & ABILITIES

Essential

Strong literacy and numeracy skills, demonstrated through examples
Confident and accurate keyboard skills
Ability to work independently, and how to organise your workload
Ability to work effectively as part of a team and what this looks like to you
Excellent verbal and written communication skills, please provide an example of how you adapt
Ability to manage multiple tasks in a busy environment, at the same time as maintaining accuracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)