Dorset County Hospital NHS Foundation Trust

Risk Support Officer

The closing date is 23 July 2025

Job summary

The role is to provide a comprehensive administrative support function to the team which includes:- incident reporting, clinical negligence and non-clinical injury claims, inquests, and disclosure of records to support the processes. In addition, there are a range of generic email accounts that need to be monitored and responded to in a timely manner.

This means liaising with a range of services and personnel at all levels throughout the Trust and external agencies.

Please be aware that this role is not currently eligible for visa sponsorship. Applicants should be aware of the requirement to independently obtain ongoing right to work in the UK beyond the expiry of any temporary or time-limited permissions. Evidence of this will need to be shared with the HR Team to ensure our records remain up to date.

Main duties of the job

To support the efficient and effective risk management service to all areas of the Trust
To provide an effective administrative service as part of the risk and claims process and preparing disclosures in accordance with risk management procedures.
To provide an effective administrative service as part of the other risk management processes as required.
To assist with the management of Partner Agency incidents and investigations
Operate the Trust's electronic risk management database and run information reports as required.
To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.
Maintain up to date information in both electronic and hard copy records.
Assist with the administration of inquests including the chasing of statements and the disclosure of medical records
Taking phone calls and escalating appropriately
Be able to work in line with Trust policies

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

Date posted

10 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

405-25-AC291RSO-A

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Job description

Job responsibilities

To provide an effective administrative service as part of the claims process, preparing disclosures, dealing with letters before action and information in accordance with risk management procedures.

To provide an effective administrative service as part of the coroner process, gathering information in accordance with risk management procedures.

To assist with the validation of all incidents reported and escalate as required following Risk Management policies

To assist with the administration of Partner Agency incidents.

Act as a Risk Management Administrator for preparation of Investigations as required including the collation and presentation of detailed information and the preparation of papers for review meetings.

To take accurate minutes where necessary. These will then have to be added to the correct records on the electronic Risk Management system.

Operate the Trusts electronic risk management database.

To assist with the training of Trust staff in the use of the electronic risk management database.

To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.

To answer the telephone within the office, any calls that cannot be dealt with should be escalated timely to the correct person, with a clear message being documented.

Maintenance and copying/scanning of medical records both physical notes and electronic.

Liaising and communicating with staff on all levels of the Trust.

Monitoring several email accounts to ensure they are dealt with promptly

Receiving visitors to the Risk office

Job description

Job responsibilities

To provide an effective administrative service as part of the claims process, preparing disclosures, dealing with letters before action and information in accordance with risk management procedures.

To provide an effective administrative service as part of the coroner process, gathering information in accordance with risk management procedures.

To assist with the validation of all incidents reported and escalate as required following Risk Management policies

To assist with the administration of Partner Agency incidents.

To take accurate minutes where necessary. These will then have to be added to the correct records on the electronic Risk Management system.

Operate the Trusts electronic risk management database.

To assist with the training of Trust staff in the use of the electronic risk management database.

To assist with the maintenance and housekeeping of the Risk Management paper and electronic records.

To answer the telephone within the office, any calls that cannot be dealt with should be escalated timely to the correct person, with a clear message being documented.

Maintenance and copying/scanning of medical records both physical notes and electronic.

Liaising and communicating with staff on all levels of the Trust.

Monitoring several email accounts to ensure they are dealt with promptly

Receiving visitors to the Risk office

Person Specification

Education and qualification

Essential

Educated to level 4 or equivalent experience
Competent Microsoft office skills e.g. Excel

Experience

Essential

Experience of analysing complex data and presenting information

Desirable

Knowledge of NHS Resolution claims management process

Skills and kowledge

Essential

Ability to work as part of a team
Demonstrate an understanding of confidentiality
Ability to manage multiple tasks, work to time frames and prioritise workload

Desirable

Understanding of coronial processes
Experience of using incident management systems

Person Specification

Education and qualification

Essential

Educated to level 4 or equivalent experience
Competent Microsoft office skills e.g. Excel

Experience

Essential

Experience of analysing complex data and presenting information

Desirable

Knowledge of NHS Resolution claims management process

Skills and kowledge

Essential

Ability to work as part of a team
Demonstrate an understanding of confidentiality
Ability to manage multiple tasks, work to time frames and prioritise workload

Desirable

Understanding of coronial processes
Experience of using incident management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)