Job summary
- Band 3 role
- Full time or Part time positions available
- Up to 37.5 Hours per Week
- Permanent contract
- Opportunity to pick up additional shifts
- Enhancements for working unsociable hours
This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.
The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team.
Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.
You will be allocated a mixture of shifts including nights, weekends and some bank holidays.
- Early - 6:30am - 2:30pm
- Double Up - 10:30am - 6:30pm
- Late - 2:30pm - 10:30pm
- Twilight - 6:30pm - 2:30am
- Night - 10:30pm - 6:30am
Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts or days off and enhancements are payable for unsociable hours.
If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.
The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis - please include details of your preference when you apply.
Main duties of the job
The role is located within the Emergency Department at Dorset County Hospital in Dorchester.
Your role will include:
- Duties associated with the Emergency Department Reception
- Booking in Ambulances
- Booking in Walk-in Patients
- Assisting Patients Relatives
- Answering phone calls from other hospital wards
- Duties associated with Bed Bureau
- Answering calls from GP Surgeries
- Liaising with speciality services
- Booking transport for patients
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Job description
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us atRecruitment@dchft.nhs.ukif you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Job description
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us atRecruitment@dchft.nhs.ukif you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Skills & Abilities
Essential
- Evidence of data entry experience
- Evidence of effective communication skills, both written and oral
- Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
- Evidence of ability to work with minimal supervision
- Evidence of ability to exercise judgement when dealing with patient queries
- Able to demonstrate attention to detail and a high level of accuracy in administrative work
- Ability to build and maintain good working relationships within a team
Desirable
- An understanding of confidentiality and the requirement for this to be maintained
- Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing
Knowledge & Experience
Essential
- Experience of working with computer systems, to include Microsoft Office
Desirable
- Experience of working in a busy administrative, receptionist or customer service focused environment
- Experience of working in a clinical environment
- Experience of working with electronic record systems
Education, Qualifications & Training
Essential
- Educated to GCSE level or equivalent, including English (at Grade C/4 or above)
Desirable
- Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience
Person Specification
Skills & Abilities
Essential
- Evidence of data entry experience
- Evidence of effective communication skills, both written and oral
- Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
- Evidence of ability to work with minimal supervision
- Evidence of ability to exercise judgement when dealing with patient queries
- Able to demonstrate attention to detail and a high level of accuracy in administrative work
- Ability to build and maintain good working relationships within a team
Desirable
- An understanding of confidentiality and the requirement for this to be maintained
- Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing
Knowledge & Experience
Essential
- Experience of working with computer systems, to include Microsoft Office
Desirable
- Experience of working in a busy administrative, receptionist or customer service focused environment
- Experience of working in a clinical environment
- Experience of working with electronic record systems
Education, Qualifications & Training
Essential
- Educated to GCSE level or equivalent, including English (at Grade C/4 or above)
Desirable
- Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
