Job summary
An opportunity has arisen for an experienced secretary within the Department of Respiratory Medicine. This is an excellent opportunity for a self-motivated, enthusiastic and organised individual to join an extremely busy and dynamic team to provide secretarial support to the Respiratory Medicine Department and assist in the smooth, efficient and effective running of the service.
Main duties of the job
The successful candidate will primarily work for one Respiratory Consultants and provide secretarial and admin support to include excellent audiotyping, good and polite telephone manner and use of Microsoft Word, PAS and other IT systems in a working environment. Teamwork is an important part of this service to maintain a successful workflow, completion of tasks and to meet and achieve goals.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Job description
Job responsibilities
- Provides secretarial support to the Respiratory Medicine Department and members of the multi-disciplinary team to assist in the smooth, efficient and effective running ofthe service.
- Assists in the organisation of the Respiratory Consultants workload.
- Acts as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission-related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals.
- Work closely with the multi-disciplinary team to ensure the delivery of a high-qualityservice to the department. This will require the utilisation of good secretarial, clerical, communication and interpersonal skills.
- To have a positive day-to-day working relationship with the consultants, multi-disciplinary team members, managers, and support staff (e.g. Central Appointments, radiology etc.)
- Communicate tactfully and politely with patients/carers and staff in the exchange ofverbal and written information.
- Deal with telephone, face-to-face and enquiries efficiently and with understanding, taking action as appropriate.
- Plan and organise own time/work.
Job description
Job responsibilities
- Provides secretarial support to the Respiratory Medicine Department and members of the multi-disciplinary team to assist in the smooth, efficient and effective running ofthe service.
- Assists in the organisation of the Respiratory Consultants workload.
- Acts as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission-related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals.
- Work closely with the multi-disciplinary team to ensure the delivery of a high-qualityservice to the department. This will require the utilisation of good secretarial, clerical, communication and interpersonal skills.
- To have a positive day-to-day working relationship with the consultants, multi-disciplinary team members, managers, and support staff (e.g. Central Appointments, radiology etc.)
- Communicate tactfully and politely with patients/carers and staff in the exchange ofverbal and written information.
- Deal with telephone, face-to-face and enquiries efficiently and with understanding, taking action as appropriate.
- Plan and organise own time/work.
Person Specification
Education, Qualifications & Training
Essential
- Educated to GCSE level or equivalent, including English at Grade C or above
- RSA stage III Word-processing or equivalent
Experience
Essential
- Secretarial experience within the last 4 years in a Healthcare setting
- Experience of working with computer systems, to include Microsoft Office and PAS
- Experience of working with staff at all levels
- Knowledge and awareness of equality and diversity and valuing diversity principles
- Proven history of working under own initiative, organising and planning own work and work for the team, prioritising workloads to set deadlines and flexibly
- Knowledge and understanding of confidentiality and data protection
- Proven history of ability to deal with ever changing deadlines and demands
Skills, Abilities & Knowledge
Essential
- Evidence of secretarial skills including excellent audio typing and minute taking
- Evidence of effective communication skills both written and oral
- Evidence of ability to respond quickly to changing priorities, organising own workload to meet deadlines
- Evidence of ability to work without direct supervision within broad procedural guidelines
- Evidence of ability to build and maintain good working relationships within a team
- To be able to demonstrate integrity and professionalism when dealing difficult situations
Desirable
- Evidence of ability to exercise judgment when dealing with queries and to analyse and resolve problems
- Familiarity with using PAS (Patient Administration System) desirable, however training can be provided
Person Specification
Education, Qualifications & Training
Essential
- Educated to GCSE level or equivalent, including English at Grade C or above
- RSA stage III Word-processing or equivalent
Experience
Essential
- Secretarial experience within the last 4 years in a Healthcare setting
- Experience of working with computer systems, to include Microsoft Office and PAS
- Experience of working with staff at all levels
- Knowledge and awareness of equality and diversity and valuing diversity principles
- Proven history of working under own initiative, organising and planning own work and work for the team, prioritising workloads to set deadlines and flexibly
- Knowledge and understanding of confidentiality and data protection
- Proven history of ability to deal with ever changing deadlines and demands
Skills, Abilities & Knowledge
Essential
- Evidence of secretarial skills including excellent audio typing and minute taking
- Evidence of effective communication skills both written and oral
- Evidence of ability to respond quickly to changing priorities, organising own workload to meet deadlines
- Evidence of ability to work without direct supervision within broad procedural guidelines
- Evidence of ability to build and maintain good working relationships within a team
- To be able to demonstrate integrity and professionalism when dealing difficult situations
Desirable
- Evidence of ability to exercise judgment when dealing with queries and to analyse and resolve problems
- Familiarity with using PAS (Patient Administration System) desirable, however training can be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
