Cardiac Physiology Clerical Administrator

Dorset County Hospital NHS Foundation Trust

The closing date is 02 February 2025

Job summary

The Cardiac Physiology service is recruiting a full-time clerical administrator as part of a service re-structure and expansion plan. This role is essential for ensuring the smooth delivery of the Cardiac Physiology non-invasive service, supporting our patients, staff and Trust compliance to managing waiting times for diagnostic tests.

If you are enthusiastic, empathetic and have excellent digital, communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative and prioritise their workload with flexibility to the daily operational demands.

The role includes welcoming patients, clinicians, and visitors to the department, dealing with enquiries, bookings and appointments via the telephone, email and in person. In addition, the role includes scheduling various diagnostic tests, database and waiting list management, and data validation so good IT skills are essential.

Main duties of the job

A polite and helpful first point of contact for patients, staff and visitors to the Cardiology Department.
Ability to work efficiently in a busy and sometimes pressurised environment.
Manage electronic referrals and schedule appointments using the cardiology database - Solus, following department policies and guidelines.
Maintain a high degree of accuracy to ensure the correct information is reported in systems and to patients.
Support the clinical staff by monitoring diagnostic waiting times and ensuring waiting lists are managed according to national guidelines.
Deal with enquiries from patients, staff and visitors including by telephone and email.
Engage and liaise appropriately with the clinical team for any queries beyond the scope of the administrator role.
Monitor Business Intelligence validation tools to guide waiting list management
Provide comprehensive administrative support to the service, including accurate documentation of the team brief, scheduling meetings, recording meeting minutes, and other such duties as directed by the Lead Cardiac Physiologist for Echo or the Cardiac Physiology Manager
To support the reception area during periods of absence

About us

The Cardiology department at Dorset County Hospital is an innovative and growing department. Cardiac Physiology supports numerous diagnostic and interventional examinations to provide a comprehensive and dynamic cardiac service to West Dorset. We currently have 2 Cath Labs, performing a range of diagnostic and interventional cardiac procedures. We also provide highly skilled ECG, ECG analysis and Echocardiography procedures, cardiac device implant and follow up services.

Dorset County Hospital is in the county town of Dorchester which has good rail links to Southampton, Bristol and London and boasts highly rated schools. Dorset is a delightful place to live and work with the choice of coast or country for leisure activities. Dorchester has undergone a major refurbishment with lots of bars and restaurants providing evening entertainment. The seaside town of Weymouth is nearby with lots of water sports opportunities.

Date posted

27 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

405-24-AC660CPCA

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Job description

Job responsibilities

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Educated to GCSE level or equivalent
RSA Stage II and/or NVQ Level 3 or equivalent in Business Administration

Desirable

Willingness to undergo further training related to the role

KNOWLEDGE & EXPERIENCE

Essential

Recent & relevant experience in an office environment in a clerical/admin capacity
Experience of working computer software such as Microsoft Office
Experience of working with Healthcare Professionals at all levels
Experience of effective communication with patients via telephone or in person
An understanding of the meaning of confidentiality and the requirement for this to be maintained

Desirable

Experience of working with Patient Administration Systems (PAS), digital patient records, data collection platforms etc.

SKILLS & ABILITIES

Essential

Evidence of effective communication skills both written and oral
Evidence of competent keyboard skills
Evidence of ability to input data accurately and timely

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Educated to GCSE level or equivalent
RSA Stage II and/or NVQ Level 3 or equivalent in Business Administration

Desirable

Willingness to undergo further training related to the role

KNOWLEDGE & EXPERIENCE

Essential

Recent & relevant experience in an office environment in a clerical/admin capacity
Experience of working computer software such as Microsoft Office
Experience of working with Healthcare Professionals at all levels
Experience of effective communication with patients via telephone or in person
An understanding of the meaning of confidentiality and the requirement for this to be maintained

Desirable

Experience of working with Patient Administration Systems (PAS), digital patient records, data collection platforms etc.

SKILLS & ABILITIES

Essential

Evidence of effective communication skills both written and oral
Evidence of competent keyboard skills
Evidence of ability to input data accurately and timely

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.