Job summary
To effectively triage incoming calls from our clinical wards and departments with initial first line suggested fixes in collaboration with our qualified engineers if/when required. To log each call onto our database system known as F2 before a dispatch of any engineers in particular if this call is off site.
To co-ordinate contractors to site and monitor and report on their contractual commitment's to DCH with timely importing of their service reports onto our database to aid in KPI reporting for the department.
To be first point of contact for our staff/visitor's coming into our department and advising them of best course of action prior to engineering involvement.
To have a can do attitude and wiliness to learn is paramount in this role in aiding to continually serve our patients. To fully participate in Appraisal's and Continual Professional Development - C.P.D
Main duties of the job
JOB PURPOSEThe post holder will support the day to day operations of an efficient, effective and comprehensive Clinical Engineering Department at Dorset County Hospital NHS Foundation Trust. The post is primarily to support the equipment management processes within the department by providing a full range of technical administrative/first line support to it operations. This primarily includes support to the function of the medical equipment management system (F2) to ensure it provides the Trust with the assurance it requires on its management of medical devices e.g. accurate database maintenance, data collection/input, the generation of KPI and compliance reports The post also supports other areas of departmental activity (some of a minor technical nature for which training will be provided in house and via attending supplier training and/or any other training as deemed necessary by the Engineering Manager) that assist and contribute to the management of medical equipment within the Trust.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Job description
Job responsibilities
To effectively triage incoming calls from our clinical wards and departments with initial first line suggested fixes in collaboration with our qualified engineers if/when required. To log each call onto our database system known as F2 before a dispatch of any engineers in particular if this call is off site.
To co-ordinate contractors to site and monitor and report on their contractual commitment's to DCH with timely importing of their service reports onto our database to aid in KPI reporting for the department.
To be first point of contact for our staff/visitor's coming into our department and advising them of best course of action prior to engineering involvement.
To have a can do attitude and wiliness to learn is paramount in this role in aiding to continually serve our patients. To fully participate in Appraisal's and Continual Professional Development - C.P.D
Job description
Job responsibilities
To effectively triage incoming calls from our clinical wards and departments with initial first line suggested fixes in collaboration with our qualified engineers if/when required. To log each call onto our database system known as F2 before a dispatch of any engineers in particular if this call is off site.
To co-ordinate contractors to site and monitor and report on their contractual commitment's to DCH with timely importing of their service reports onto our database to aid in KPI reporting for the department.
To be first point of contact for our staff/visitor's coming into our department and advising them of best course of action prior to engineering involvement.
To have a can do attitude and wiliness to learn is paramount in this role in aiding to continually serve our patients. To fully participate in Appraisal's and Continual Professional Development - C.P.D
Person Specification
Education, Qualifications & Training
Essential
- Good level of general education to GCSE standard or equivalent.
- NVQ 3 level in a relevant subject (e.g. technical applications) or equivalent.
- Familiar with Microsoft Packages
Knowledge & Experience
Essential
- Experience in a service/project/programme first line technical support/triaging calls appropriately.
- Experience of working with databases, asset management systems or computer systems in a commercial or healthcare environment.
- Experience of a customer-facing or service/technical support role.
- Experience working within a team and with staff at all levels.
Skills & Abilities
Essential
- Excellent communication skills both written and verbal.
- Excellent organisational skills.
- Confident nature with a proactive and constructive approach
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages e.g. Microsoft software, the internet and databases.
- Ability to use initiative and work as part of a team.
- Ability to prioritise own workload, work to tight timescales, respond quickly/flexibly and deal with interruptions to meet deadlines.
- Ability to work without direct supervision within broad procedural guidelines. Dotted line reporting to senior engineers.
- Ability to develop systems to promote efficient and effective working within the team and to continually learn (C.P.D)
- Accuracy with numbers to record statistics and format information.
- Excellent daily timekeeping
Person Specification
Education, Qualifications & Training
Essential
- Good level of general education to GCSE standard or equivalent.
- NVQ 3 level in a relevant subject (e.g. technical applications) or equivalent.
- Familiar with Microsoft Packages
Knowledge & Experience
Essential
- Experience in a service/project/programme first line technical support/triaging calls appropriately.
- Experience of working with databases, asset management systems or computer systems in a commercial or healthcare environment.
- Experience of a customer-facing or service/technical support role.
- Experience working within a team and with staff at all levels.
Skills & Abilities
Essential
- Excellent communication skills both written and verbal.
- Excellent organisational skills.
- Confident nature with a proactive and constructive approach
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages e.g. Microsoft software, the internet and databases.
- Ability to use initiative and work as part of a team.
- Ability to prioritise own workload, work to tight timescales, respond quickly/flexibly and deal with interruptions to meet deadlines.
- Ability to work without direct supervision within broad procedural guidelines. Dotted line reporting to senior engineers.
- Ability to develop systems to promote efficient and effective working within the team and to continually learn (C.P.D)
- Accuracy with numbers to record statistics and format information.
- Excellent daily timekeeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
