Dorset County Hospital NHS Foundation Trust

Main Receptionist

This job is now closed

Job summary

Main Receptionist

Band 2

Full time - 37.5 hours

The role of the receptionist in main reception will be to provide comprehensive, effective and efficient reception support for Dorset County Hospital NHS Foundation Trust.

We are currently seeking a professional and well-presented individual to work within the facilities department as a main receptionist

The shift pattern is as follows - Monday to Friday 09:00 - 17:00 - 37.5 hours a week.

Main duties of the job

The individual must be professional, reliable, have excellent interpersonal skills and with excellent written English skills. You should also have excellent communication skills.

Job role will include -

Providing a professional and efficient reception service, greeting and signing in and out all visiting staff and visitors to the Dorset County Hospital NHS Foundation Trust premises.
Providing information to visiting staff and visitors regarding parking arrangements.
Sorting and organising all incoming post to the Dorset County Hospital NHS Foundation Trust to agreed time schedules.
Franking of outgoing external post and sorting of outgoing internal post according to agreed time schedules.
Receiving and recording all external deliveries, Royal Mail and External Postal Couriers.
Answering telephone calls to the Dorset County Hospital NHS Foundation Trust premises in a polite and friendly manner and forwarding to the correct and relevant members of staff efficiently, in line with laid-down procedures.
Providing information in response to internal and external enquiries, including those from the public and complainants.

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro Rata Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

405-24-AC402MRE

Job locations

Dorset County Hospital NHS Foundation Trust

Williams Avenue

Dorchester

DT1 2JY

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Job description

Job responsibilities

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

Person Specification

Education and Qualifications

Essential

oGCSE (grade C or above) in English and Maths or equivalent

Experience

Essential

Experience of working within a main reception environment
oExperience of setting up and maintaining office systems.

Desirable

oExperience of working with a range of staff at all levels.
oExperience in managing workload to meet deadlines and standards.
oExperience of working with a franking machine

Skills, Abilities and Knowledge

Essential

oEvidence of attention to detail and the ability to work without close supervision within broad procedural guidelines.
oEvidence of ability to make decisions within defined boundaries
oEvidence of ability to work as part of a team.
oEvidence of managing own workload

Desirable

oEvidence of ability to communicate effectively with the general public and colleagues across a range of issues.
oAn understanding of confidentiality and its place in the NHS

Person Specification

Education and Qualifications

Essential

oGCSE (grade C or above) in English and Maths or equivalent

Experience

Essential

Experience of working within a main reception environment
oExperience of setting up and maintaining office systems.

Desirable

oExperience of working with a range of staff at all levels.
oExperience in managing workload to meet deadlines and standards.
oExperience of working with a franking machine

Skills, Abilities and Knowledge

Essential

oEvidence of attention to detail and the ability to work without close supervision within broad procedural guidelines.
oEvidence of ability to make decisions within defined boundaries
oEvidence of ability to work as part of a team.
oEvidence of managing own workload

Desirable

oEvidence of ability to communicate effectively with the general public and colleagues across a range of issues.
oAn understanding of confidentiality and its place in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital NHS Foundation Trust

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital NHS Foundation Trust

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)