Ward Clerk - Stroke Unit

Dorset County Hospital NHS Foundation Trust

This job is now closed

Job summary

Stroke Unit Ward Clerk

Our stroke services are growing- including the much-anticipated opening of a Hyper Acute Stroke Unit.

We are looking for a Ward Clerk to join us on this amazing journey of expansion and growth, bringing new opportunities to the stroke unit.

The stroke unit boasts the most friendly and welcoming team atmosphere with fantastic opportunities to progress your career.

The 24 bedded Acute Stroke Unit cares for patients requiring close monitoring and observation, encompassing acute care skills, following thrombolysis and repatriation following specialist intervention such as thrombectomy as well as patients requiring rehabilitation needs.

You would be joining us at such an exciting time in an area that will give you the chance to quickly expand your knowledge in a fast paced but supportive environment. There are so many reasons to join us.

Main duties of the job

Assist in the welcome and reception of new patients.
Support nurses in dealing with relatives and offering practical help, i.e. car park permit/providing directions to other departments.
Escort conscious patients, as appropriate.
Liaise with Ambulance/Transport control regarding patients requiring transport to and from the Units.
Collect and deliver equipment, stores and specimens to other departments.

Report any concerns, complaints, comments or requests for information by patients or visitors immediately to the Senior nurse on duty.
Telephone and face to face enquires from patients, relatives and staff are dealt with courteously, professionally and with understanding and actions taken as appropriate, with consultation with clinical staff.
Clerical support such as photocopying when requested by team.
Printing off the patient Electronic Discharge Summaries as required and alerting nurses if they have not been produced.
Use initiative to deal with patient/staff enquires and assists in problem solving including missing patient notes.
Deal with enquires and implement procedures guided by standard operating practices, protocols and policies.

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

Date posted

21 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro Rata Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

405-24-AC145STR

Job locations

Stroke Unit Dorset County Hospital

Dorchester

DT1 2JY

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Job description

Job responsibilities

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

Person Specification

Education,Qualifications&Train

Essential

Evidence of good literacy skills
Evidence of good numeracy skills
Must have an understanding & knowledge of general office equipment

Desirable

NVQ 3 or equiv in Customer Service or evidence of equivalent practice

Experience & Knowledge

Essential

Pervious experience within a clerical environment

Desirable

Previous expereince working with PAS/equiv
Knowledge/expereince of working in a multi-cultural environment
Basic knowledge of medical terminology

Skills & Competencies

Essential

Evidence of keyboard skills
Evidence to be able to work on own initiative but also as part of a team
Ability to handle several tasks at once with frequent interruptions & prioritise workload
An understanding of confidentility
Ability to deal with general stresses or working with difficult patients/distressing circumstances

Desirable

Evidence of ability to communicate with all levels of staff & members of the public

Person Specification

Education,Qualifications&Train

Essential

Evidence of good literacy skills
Evidence of good numeracy skills
Must have an understanding & knowledge of general office equipment

Desirable

NVQ 3 or equiv in Customer Service or evidence of equivalent practice

Experience & Knowledge

Essential

Pervious experience within a clerical environment

Desirable

Previous expereince working with PAS/equiv
Knowledge/expereince of working in a multi-cultural environment
Basic knowledge of medical terminology

Skills & Competencies

Essential

Evidence of keyboard skills
Evidence to be able to work on own initiative but also as part of a team
Ability to handle several tasks at once with frequent interruptions & prioritise workload
An understanding of confidentility
Ability to deal with general stresses or working with difficult patients/distressing circumstances

Desirable

Evidence of ability to communicate with all levels of staff & members of the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.